Joseph Canganelli Email & Phone Number

York, Pa, Us

York, Pa, Us

• Support, via phone and email, end users and onsite technicians to answer questions, troubleshoot and resolve issues using ServiceNow to document and maintain accurate process workflows and procedures.• Share ideas and recommendations to improve service delivery and workflows.• Participate in on-call shifts and provide after-hours support on a rotational basis.• Support the management of preventative maintenance and system upgrade schedules, initiating, coordinating, and monitoring… Show more • Support, via phone and email, end users and onsite technicians to answer questions, troubleshoot and resolve issues using ServiceNow to document and maintain accurate process workflows and procedures.• Share ideas and recommendations to improve service delivery and workflows.• Participate in on-call shifts and provide after-hours support on a rotational basis.• Support the management of preventative maintenance and system upgrade schedules, initiating, coordinating, and monitoring events in the system.• Ship, receive, and maintain inventory of equipment and hardware supporting ticket resolution and preventative maintenance events.• Manage all the Drivewyze related Preventative Maintenance, networking, service, and repair work for various state DOTs, including Delaware, and Virginia.• Perform occasional onsite service work on Smart Roadside Systems, including Automated license plate readers, DoT number readers, thermal imagining, Axle detectors, Vehicle Waveform Identification (VWI) sensors, Weigh-In-Motion sensors, and induction loops.• Set up and maintain cell and fiber-based networks, as well as end user workstations and controls. • Install and maintain truck parking monitoring systems, including PTZ cameras and Sensys FlexMag and FlexControl systems.• Be the face of the company, over the phone, via email and face to face, when onsite. Show less

Central Pennsylvania

· Install laptop & desktop computers as well as various systems andprinters and print finishing equipment in many different environments.· Troubleshoot and repair electrical and mechanical sub-systems.· Educated customer on use and service of various systems and technologies.· Organize and prioritize daily schedule based on customer needs.· Take calls from customers and staff regarding problems with store level systems and determine scope of problem.· Troubleshoot and… Show more · Install laptop & desktop computers as well as various systems andprinters and print finishing equipment in many different environments.· Troubleshoot and repair electrical and mechanical sub-systems.· Educated customer on use and service of various systems and technologies.· Organize and prioritize daily schedule based on customer needs.· Take calls from customers and staff regarding problems with store level systems and determine scope of problem.· Troubleshoot and solve problems by phone whenever possible.· Visit customer locations as needed to troubleshoot and resolve store system failures.· Repair and maintain equipment as needed.· Participate in an on-call rotation period. nights, weekends and holidays.· Respond to phone calls in a timely and professional way both during regular working hours and while on-call.· Assure that follow up activities are communicated back to users.· Communicate repetitive and ongoing problems to the appropriate management personnel.· Train or retrain personnel when appropriate for end user issues.· Install upgrades, add-ons, and new systems as they are developed andimplemented.· Test new software, hardware and systems prior to implementation.· Perform preventative maintenance program for store systems.· Maintain truck inventory to an economical level. Show less

York, Pennsylvania Area

• Develops personal performance plans with call center agents and provides performance coaching.• Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service.• Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address… Show more • Develops personal performance plans with call center agents and provides performance coaching.• Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service.• Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps.• Partners with a cross functional leadership team to ensure positive working relationships and effective communication across departments.• Ensuring employees are properly informed and educated in a timely fashion about critical information and strategy needed to be successful in their role.• Identifies opportunities and recommends action for service and process improvement.• Ensures competence and continuity of qualified CAEs through optimum selection, training and development, appraisal and motivation techniques.• Conducts bi-weekly NPS team huddles to deliver key communications and build team spirit and provide employee recognition.• Develops and leads an effective team that assists Comcast customers with troubleshooting and repair, schedules service appointments, as well as transitioning customers into new packages and lines of business and effectively communicates and educates the customers on the benefits of Comcast products and services.• Facilitates positive employee relations by fostering an environment of open communication, approachability, and fair and consistent treatment of employees.• Conducts real-time phone monitoring and coaching to service CAEs in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels. Show less

York, Pennsylvania Area

○ Install telecommunications equipment, including telephone, cable TV and Internet devices at residential customers' homes.○ Sell more appropriate packages better suited for customers and their needs, including, higher speed tiers, additional channel packages, and additional security devices.○ Troubleshoot and repair any issues relating to Comcast equipment or service and signal issues inside and outside of customers' homes.○ Install, troubleshoot and repair home security and home… Show more ○ Install telecommunications equipment, including telephone, cable TV and Internet devices at residential customers' homes.○ Sell more appropriate packages better suited for customers and their needs, including, higher speed tiers, additional channel packages, and additional security devices.○ Troubleshoot and repair any issues relating to Comcast equipment or service and signal issues inside and outside of customers' homes.○ Install, troubleshoot and repair home security and home automation systems, with different zones for Door/Window Sensors, Thermostats, Cameras, and lighting modules. ○ Troubleshoot and repair any issues relating to Comcast equipment or service and signal issues inside and outside of customers' homes. Show less

o Assist and educate customers with technical issues regarding Windows and Apple computers, mobile phones, Personal Media Players, video game consoles, GPS units as well and TVs and other home theater products.o Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. o Diagnose and repair hardware and software issues, as well as installs/uninstalls programs, improves system start times and removes virus and… Show more o Assist and educate customers with technical issues regarding Windows and Apple computers, mobile phones, Personal Media Players, video game consoles, GPS units as well and TVs and other home theater products.o Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. o Diagnose and repair hardware and software issues, as well as installs/uninstalls programs, improves system start times and removes virus and malware infections.o Facilitate the complete solution of product sales, upgrades, installations and service in the store as well at the customer's homes. Show less

o Support Marine Expeditionary Force maintenance operations by performing Organizational and Direct Support Maintenance and Services on HMMWV’s LVS’s, and MTVR vehicles.o Diagnose malfunctions in electrical, fuel, drive train, engine and hydraulic systems.o Replace and repair major system components i.e., engines, transmissions, differentials and transfers.

o Was responsible for delivering cost, quality, service, and safety results for the entire manufacturing plant o Managed plant personnel, production, product quality, and safety on third shift.o Created and implemented a list of 100 areas of opportunities for improvements in the areas of cost savings, employee recognition, quality, safety, and process controls.

o Diagnosed and repaired all malfunctions on the Bradley Fighting Vehicles including turrets, fire control systems, navigational systems, engines, transmissions, electrical, fuel and hydraulic systems.o Performed tests on performance of electrical systems and engines (Ste Ice & Ste T).o Ensured vehicle functionality by test-driving, dry firing and calibrating navigational systems.

o Responsible for discipline, hiring, terminations, unemployment compensation and workers compensation claims. o Purchased supplies, ingredients and equipment as needed.o Generated daily, weekly and monthly reporting for yield, cost, poundage and overall profitability tracking.

o Was relied upon for delivering cost, quality, service, and safety results for the processing department.o Managed processing personnel and production on second shift.o Was accountable for accurate record keeping across the entire department.o Initiated cost reduction measures such as dough waste reduction and pallet consolidation.

o Replaced and repaired major system components such as engines, transmissions, differentials and transfers.o Diagnosed malfunctions in electrical, fuel and drive train, engine and hydraulic systems.o Worked in Direct Support and Organizational shops on Humvees, 2 ½ tons, 5 tons, HETs, APCs, Bradley Fighting Vehicles, Howitzers and Abrams Tanks.

Education record

Associates, Business Management

Electronics