Joseph Canganelli Email & Phone Number

York, PA, US

• Support, via phone and email, end users and onsite technicians to answer questions, troubleshoot and resolve issues using ServiceNow to document and maintain accurate process workflows and procedures.
• Share ideas and recommendations to improve service delivery and workflows.
• Participate in on-call shifts and provide after-hours support on a rotational basis.
• Support the management of preventative maintenance and system upgrade schedules, initiating, coordinating, and monitoring… Show more
• Support the management of preventative maintenance and system upgrade schedules, initiating, coordinating, and monitoring events in the system.
• Ship, receive, and maintain inventory of equipment and hardware supporting ticket resolution and preventative maintenance events.

Central Pennsylvania

· Install laptop & desktop computers as well as various systems andprinters and print finishing equipment in many different environments.· Troubleshoot and repair electrical and mechanical sub-systems.· Educated customer on use and service of various systems and technologies.· Organize and prioritize daily schedule based on customer needs.· Take calls from.

York, Pennsylvania Area

• Develops personal performance plans with call center agents and provides performance coaching.
• Establishes career and personal development goals with employees that enhance skill sets and knowledge of the industry, products, and quality customer service.
• Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address… Show.
• Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps.
• Partners with a cross functional leadership team to ensure positive working relationships and effective communication across departments.
• Ensuring employees are properly informed and educated in a timely fashion about critical information and strategy needed to be successful in their role.

York, Pennsylvania Area

○ Install telecommunications equipment, including telephone, cable TV and Internet devices at residential customers' homes.○ Sell more appropriate packages better suited for customers and their needs, including, higher speed tiers, additional channel packages, and additional security devices.○ Troubleshoot and repair any issues relating to Comcast.

o Assist and educate customers with technical issues regarding Windows and Apple computers, mobile phones, Personal Media Players, video game consoles, GPS units as well and TVs and other home theater products.o Provide the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. o Diagnose.

o Support Marine Expeditionary Force maintenance operations by performing Organizational and Direct Support Maintenance and Services on HMMWV’s LVS’s, and MTVR vehicles.o Diagnose malfunctions in electrical, fuel, drive train, engine and hydraulic systems.o Replace and repair major system components i.e., engines, transmissions, differentials and transfers.

o Was responsible for delivering cost, quality, service, and safety results for the entire manufacturing plant o Managed plant personnel, production, product quality, and safety on third shift.o Created and implemented a list of 100 areas of opportunities for improvements in the areas of cost savings, employee recognition, quality, safety, and process.

o Diagnosed and repaired all malfunctions on the Bradley Fighting Vehicles including turrets, fire control systems, navigational systems, engines, transmissions, electrical, fuel and hydraulic systems.o Performed tests on performance of electrical systems and engines (Ste Ice & Ste T).o Ensured vehicle functionality by test-driving, dry firing and.

o Responsible for discipline, hiring, terminations, unemployment compensation and workers compensation claims. o Purchased supplies, ingredients and equipment as needed.o Generated daily, weekly and monthly reporting for yield, cost, poundage and overall profitability tracking.

o Was relied upon for delivering cost, quality, service, and safety results for the processing department.o Managed processing personnel and production on second shift.o Was accountable for accurate record keeping across the entire department.o Initiated cost reduction measures such as dough waste reduction and pallet consolidation.

o Replaced and repaired major system components such as engines, transmissions, differentials and transfers.o Diagnosed malfunctions in electrical, fuel and drive train, engine and hydraulic systems.o Worked in Direct Support and Organizational shops on Humvees, 2 ½ tons, 5 tons, HETs, APCs, Bradley Fighting Vehicles, Howitzers and Abrams Tanks.

Education record

Associates, Business Management

Electronics