Responsible for overall nights operations at a newly launched 1.3M ft2 robotics assisted San Bernardino Regional Air Hub (RAH) before transitioning to owning day and night operations at the Moreno Valley RAH. Duties include managing site budgets, setting goals, vision, and mission statements, labor and capacity planning, coordinating with various cross-functional teams to ensure contributions and commitments to the greater Amazon network were met. • Developed a Temporary Light Duty program to reduce occurrence of Lost Time Incidents (LTI) by 35%• Reduced defect injection leading to lost packages and missed customer shipments by creating new standard work and auditing mechanisms by 52% over a six-week period leading into Peak season, achieving best in class results for On-Time Delivery• Conducted triage and risk mitigation actions for Amazon Air network as a whole, applying lessons learned from Peak season 2022 to all RAHs and 3PL Air Gateways by leading structured meetings with tiger teams.

Managed a team of 6 area managers and 13 process assistants in sortation operations at the Central Air Hub in Ohio. Managed Ramp Operations team at the RAH Launch in San Bernardino, CA. Lead 3 Operations Managers, 10 Area Managers, and an hourly staff over 400 during Peak 2021 as an interim Senior Operations Manager.• Partnered with corporate teams as a Subject Matter Expert to create training as well as benchmarking and standard work documents for use across all Air Cargo loading and unloading departments in Air. • Partnered with software development teams to highlight inaccuracies and technical issues with operational web resources to remove barriers and enable better planning across the Air Network• Participated in various Network projects including but not limited to improving and standardizing Safety audit mechanisms for Air, improving and standardizing Area Manager Interview Loop questions for all Operations business lines, and piloting an onboarding program designed to improve long term retention of Veterans.• Created a Manger Staffing Model to increase accountability for team driven metrics such as idle time, attendance, and attrition. Partnered with peers across site to align on vision and execution.

Managed Profit and Loss (P&L), Operations, and Strategy for a $3.5M Logistics and Small Parcel consulting team consisting of 3 analysts and 1 junior manager within an organization focused on cost and expense reduction solutions for Fortune 1000 clients.• Analyzed supply chains and implemented a wide array of cost saving solutions to include sourcing freight service providers at lower costs while maintaining service level expectations resulting in over $5M in annualized savings for new clients and over $8.6M in annualized savings for all new and existing clients• Performed contract negotiations with service providers to improve terms, save money, and achieve best in class industry benchmarks for shipping; often exceeding 20-30% in annual expense reduction• Supervised quarterly reviews of client expenses and identified innovated cost saving opportunities focused on behavior changes or contracting areas with existing clients after earning trust through delivering results

Directly managed a team of 3 salaried area managers and indirectly managed 3 hourly assistant managers that supervised 400+ staff in the initial set up and launch of operations of a new 1.3M Sq. Ft. Robotics assisted direct-to-consumer fulfillment center in California. Implemented new, innovated strategies, processes, and procedures as well as training and integration aimed at improving production output and reducing defects.• Developed the culture and performance of one of the strongest fulfillment center launches; within the 1st year of operations, the organization processed 1M+ orders in 24 hours during peak season and exceeded all expectations with my team producing 65% of the volume compared to the night shift and was achieve with 3 newly promoted managers that were inexperienced in operations• Created MS Excel macros and tools to assist operation managers in quickly identifying opportunities and closing performance gaps; they also led to an efficient plan for shift staffing• Mentored 6 salaried area managers to formulate and roll out several process improvement initiatives using the Amazon Customer Excellence System (ACES) Continuous Improvement Method as well as elements of Lean and Six Sigma resulting in the lowest recorded Inventory Record Defect Rate of any similar facility

Reduced business costs by leading Lean Six Sigma initiatives with a focus on preventing defects in operations and creating SQL and MS Excel automated reports to highlight sources of defect injection. Performed this role in a tenured 1.3M ft2 robotics assisted direct-to-consumer fulfillment center in Texas that was one of the first of its kind and at a new 875K ft2 similar fulfillment center launch in Florida.  • Partnered with 8 operations managers and 32 area mangers to identify root causes of defects and develop new processes and training methods to reduce defects and production delays while optimizing takt/cycle time; developed a foundation for quality reporting and feedback mechanisms to maintain forward momentum of these initiatives• Saved over $100M annually in labor hours by reducing inventory defects caused by incorrect or multiple barcode application; used SQL reporting to identify suspicious SKU adjustments and audited items that resulted in reducing the defects by 50% in the Texas facility compared to 5% under the previous process; process was implemented across the entire company following VP of North America Operations approval• Triaged defect injection resulting from inadequate Training Programs; identified gaps in the training material and knowledge of the staff; rewrote and retrained the management teams to adhere to best practices that resulted in Inventory Record Defect Rate reduction from 28K to 12K defects per million over a 3 week period, and continued to improve over time

Managed 3 hourly assistant managers and a cross-functional team of 200+ fulfillment staff across 3 process areas and 2 shift cohorts in a 1.3M ft2 robotics assisted direct-to-consumer fulfillment center. Drove team performance with a focus on safety, quality, productivity, and employee engagement.• Reviewed forecasts and determined productivity requirements to meet production goals; built a positive culture of teamwork with high morale to combat the difficulty of working nights and weekends that resulted in decrease of attrition from 11% to 8%• Proactively identified and led process improvement initiatives in the (order) Picking Department that reduced weekly lost item quality errors by 2K defects/M by identifying the most common behaviors related to lost items; created supporting curriculum to retrain the site workforce upon success with the test group

• Managed operating costs including maintenance and depreciation• Consistently met or exceeded monthly sales goals• Coordinated logistics of vehicle transfers with other branches to meet requirements for specific vehicle types • Managed a satellite branch that was a top earning location for the area

Coordinated daily fulfillment of refrigerated produce loads for Fortune 500 grocery retailers. Negotiated linehaul rates with both contract and independent carriers to optimize cost efficiencies and streamline Supply Chains. Partnered with suppliers, buyers, and shippers of produce to ensure adequate stock of goods.• Maintained highest sales revenue of all interns in the branch, averaging between $30K - 40K daily• Identified process inefficiencies that lead to higher linehaul rates on subsequent loads; analyzed the cost impact of changing the policy that would have resulted in $300K+ in additional annual revenue; presented plan of action to senior management; unfortunately, internship ended before the plan was implemented

Analyzed elements of Top Secret/Secret Compartmentalized Information and disseminated Intelligence reports in support of the Global War on Terror. Led an Intelligence department as the Senior Linguist and Subject Matter Expert with deployment experience.• Selected to undergo an exclusive an expedited Pashto language course that was followed by immediate deployment to Afghanistan; 1 of 19 Marines in the entire Marine Corps who was selected for the program • Advised senior leadership regarding best practices for reporting intelligence within the theater of operations; created and implemented Standard Operating Procedures (SOPs) that resulted in a 95% increase in productivity and quality that improved the reputation of the department within the Intelligence Community• Managed and mentored 12 junior Marines and non-commissioned officers and a cohort of 30 civilian linguists in support of Operation Enduring Freedom