- Oversee 3x departments. Empower team members by focusing on expectations, job ownership, and growth.- Serve as escalation contact on major accounts. Ensure smooth communication and quick resolutions.- Ownership of operational infrastructure. KPIs of completion speed, capacity, cost, and error rate.- Execute improvement projects across account management, finance, IT, and production departments.- Integrate internal and external tools to speed up processing and improve access to data.- Select and maintain vendor relationships based on capabilities, pricing, risk, and transaction efficiency.- Conduct strategy sessions with executive management to align on short-term and long-term objectives.

- Nurtured client relationships with integrity. Established expectations and strategic priorities.- Created global workflows which reduced specialist hours by 30% and turnaround by up to 40%.- Expanded clearance and delivery footprint to Europe and Australia.- Implemented job sharing between the New York office, Los Angeles office, and remote staff.- Scaled production department by 50% to handle volume from Jaguar Land Rover and TruTV brands.

- Trained and mentored seven staff members. Updated pipelines to minimize downtime.- Ongoing process review: attended technology events, forecasted needs, and consolidated tools.- Developed tailored solutions including multi-language translations, transmission, and backup.