Director Of Operations
Current- Oversee 3x departments. Empower team members by focusing on expectations, job ownership, and growth.- Serve as escalation contact on major accounts. Ensure smooth communication and quick resolutions.- Ownership of operational infrastructure. KPIs of completion speed, capacity, cost, and error rate.- Execute improvement projects across account management, finance, IT, and production departments.- Integrate internal and external tools to speed up processing and improve access to data.- Select and maintain vendor relationships based on capabilities, pricing, risk, and transaction efficiency.- Conduct strategy sessions with executive management to align on short-term and long-term objectives.