Joe Fallwell Email & Phone Number

Carrollton, TX, US

• Implemented and supported virtualization environments using VMware and Hyper-V, streamlining server operations and increasing efficiency
• Created and maintained detailed documentation for IT processes and procedures, improving team efficiency by 15% through standardized practices.
• Managed and maintained over 500 user accounts and permissions in Active Directory by implementing strict access control policies, ensuring security and compliance.
• Performed regular system maintenance, updates, and patches by following a structured maintenance schedule.
• Conducted low-level network troubleshooting by proactively monitoring and maintaining network devices, reducing network downtime by 9%.

Kennedale, Texas, United States

• Led the IT component of an office relocation project by setting up network infrastructure and deploying over 50 workstations, ensuring zero downtime during the transition.
• Provided expert technical support to all users onsite users by promptly resolving hardware and software issues, minimizing downtime and ensuring continuous workflow.
• Provided remote technical support via phone and email by utilizing remote desktop tools, resolving at least 85% of issues without the need for on-site visits.
• Handled the setup and deployment of new hardware and software by coordinating with different departments, successfully deploying over 200 devices across the organization.

Arlington, Texas, United States

• Successfully managed a high-volume of customer inquiries, providing timely and effective responses that improved overall satisfaction.
• Developed IT support documentation by creating step-by-step guides, enhancing self-service support options and reducing helpdesk calls by 10%.
• Assisted in disaster recovery planning by participating in backup and recovery tests, ensuring data integrity and preparedness for potential disruptions, enhancing business continuity and resilience.