Currently leading a centralized engineering platform team supporting cloud infrastructure, developer tooling, DevSecOps processes, and robotics OS for autonomous mobile robots (AMRs).- Drove secure software development practices as de facto Engineering security lead, establishing policies and processes around vulnerability management, penetration testing oversight, and customer security audits. Configured and analyzed results from Tenable Nessus scans, performed risk scoring, prioritized remediation efforts across engineering teams for identified vulnerabilities in released software and supporting systems- Led Engineering organization preparation for successful ISO 27001 audit including policy and control creation, evidence task collection, and auditor interviews- Conceived, championed, and managed migration of source control management from self-hosted Gitea to GitLab SaaS- Led the technical migration of thousands of issues from self-hosted YouTrack to Jira, learning Perl on-the-fly to customize an outdated script for API changes and unique team requirements, ensuring seamless transition and zero downtime- Defined and drove team roadmap aligned with business objectives, introducing new tools/technologies to optimize software delivery- Collaborated with cross-functional stakeholders to understand requirements and ensure DevOps initiatives aligned with business needs- Software vendor management to include licensing, legal reviews, coordination, and relationship management.

Achievements include:- Created nested virtualization solution and related automation (Packer, Ansible, TeamCity) to eliminate need for manual process using a physical build server in order to ship a product, resulting in 67% faster product build times.- Developed and maintained new and improved Tenable Nessus configurations for Seegrid product vulnerability scans, lead vulnerability triage and resolution efforts. - Implemented a self-hosted API documentation solution on Kubernetes, streamlining access to API specs from source control, resulting in $18,000 in annual licensing cost savings.- Established and led effort to reduce cloud resource consumption, resulting in yearly cost savings over $70,000 in 2021 and $173,000 in 2022- Created and implemented cloud resource naming and tagging standards- Developed Python integration to sync internal wiki with artifact repository via CI/CD to provide single source-of-truth for software releases- Planned and managed execution of migration of customer-facing BI platform from Azure Kubernetes Service to SaaS offering- Automated software documentation build process to publish to internal Kubernetes-hosted web application- Led Engineering organization incident response to log4j vulnerability with successful, non-disruptive remediation

Achievements include:- Designed and implemented Azure infrastructure architecture to host front-end for Fleet Geek data analytics product.- Developed serverless IoT monitoring solution using node.js Azure Durable Functions to detect data stream problems at customer sites and notify team.- Developed custom Python-based version control system for third-party BI dashboards to facilitate team collaboration.- Created and implemented a helpdesk-style system and procedures for intake of work requests from internal Engineering customers.- Created Slack bot to notify team of new customer onboarding requests.Responsibilities include:- Support Seegrid's Engineering teams' needs for custom tooling, CI/CD pipelines, business processes, cloud infrastructure requests, POC work, cross-functional initiatives, and improving developer experience.- Serve on Seegrid’s Information Security Committee, liaise with vendors and security consultants, influence scoping and remediation of vulnerabilities, drive security best practices.- Provide in-depth customer implementation support as an SME for the Fleet Geek product.- Design and implementation of multiple Kubernetes/cloud deployment targets and pipelines.- Responsible for daily operations, management, and expansion of Azure and GCP infrastructure, including multiple Kubernetes clusters.- Management, administration, and application support of developer tooling across the SDLC.- Development of Javascript workflows for issue tracking system to meet unique organizational needs.- Integration of developer tooling and other systems.

- Responsible for all IT operations, management, and planning for the CMU Army AI Hub, supporting the U.S. Army's A.I. Task Force under the Army Futures Command.- Liaised with DoD, academic, and commercial partners to evaluate AI/ML hardware and software solutions for use in next generation military systems- Provided architecture advice and consultation to CMU and the Army AI Task Force on future AI/ML development platform- Responsible for organizing, planning, coordination, and collaboration with Army Research Laboratory in $4 million HPC proposal to DoD High Performance Computing Modernization Center- Worked with Army Network Command to integrate VTC technology (CUI/FOUO) to CMU's NREC for use by on-site military personnel- Developed policies and SOPs for aligning AI Hub operations with proper handling of ITAR and controlled unclassified information, and secure user on/offboarding

• Member of Bayer Hosting Platform Services team, focused on automation and orchestration.• Serve as vRealize Orchestrator subject matter expert -- developing and maintaining complex vRO workflows that automate IT operations by interfacing with multiple API endpoints and orchestrating processes via JavaScript. • Ported to Python 3.6, optimized, and enhanced a legacy 1500-line bash script that deploys a an AWS services hub account via Terraform, Consul, and Vault.• Developed serverless REST API backend based on AWS Lambda (Python), API Gateway, and DynamoDB technologies.• Designed training curriculum to enable digital transformation, consisting of multiple skill tracks for AWS and Azure platforms such as cloud architect, developer, and operations support. • Designed, executed, and supported AWS environment infrastructure for a successful public hackathon.

•Global operational lead and subject matter expert for SharePoint 2007/2010.- Developed and executed multi-tier, cross-domain, SSRS-integrated SharePoint farm migrations to AWS, including new farm architecture and custom Powershell/SQL migration scripts.- Optimized legacy VB.NET code for SharePoint site creation application, resulting in 90% decrease in site creation time for support teams.- Successfully recovered, within RTO, from storage array disaster which destroyed all web and application servers for a regional farm.•Global operational lead for electronic file transfer sites, including architecture and administration on ESXi, Azure, and AWS. - Developed and executed AWS migration strategy.- Designed file transfer solutions to meet client needs.- Streamlined certificate renewal process by 50%.•SaaS environments- Built and supported virtual private on-demand (POD) Ringtail environments for clients in AWS, Azure, and ESXi.- Automated, via Powershell, initial server configurations for AWS PODs. •Deployed, administered, and documented global DFSR file server network.•Worked directly with developers to implement new product offering in AWS based on Docker, CentOS, and Elasticsearch technologies.•Administer several regional VMware datacenters consisting of ESXi 5/5.5 on Cisco UCS, HP, Dell VRTX, and Nutanix hardware. Responsibilities include capacity planning, expansions, HA/DRS configuration, maintenance, VM builds and support.•Tier 3 server and infrastructure support for FTI Technology datacenters, including AWS, Azure, colo, and on-premise environments.

•Provide tier 3 application support for FTI On-Premise clients as well as for hosted applications in FTI datacenters via email, ticketing system, and phone.•Participate in on-call rotation and lead resolution efforts for application-related incidents.•Liaise with data center operations teams and developers in deployment, configuration, and testing of FTI On-Demand applications. •Automated several tedious support administration processes with custom VB.NET application, saving support team over 104 hours/year. •Research software bugs and document backlog items for development team.•Assist FTI On Premise clients with onsite and remote implementation of FTI On Premise products, including implementation, configuration and testing.•Develop and document enterprise architecture specifications for FTI On Premise product deployments.•Work closely with members of the development team to define and influence product design and functionality.

• Responsible for assisting in the maintenance, expansion, and optimization of 3500+ HP and virtual servers• Serve as escalation point for troubleshooting internal/external technical issues• Monitor systems and respond to alerts• Mentor junior staff• Test and assist in the deployment of proprietary applications, systems and security patching and upgrades• Assist with forecasting, upgrades, expansions, and configuration enhancements in the production environments• Document standards and operating procedures and act as a technical liaison to other staff and systems users• Partner with appropriate teams to conduct and oversee root cause analysis on mission critical failures• Assert leadership and expertise when requested to manage incidents and outages• Participate in an on call rotation

• Led successful transition effort to new support roles for team which included SOP creation, providing staff training sessions, and triage and documenting new troubleshooting issues.• Led department SOP review/rewrite project• Assisted with gap analysis study of user account management software.• Maintained and updated custom VB.Net application used by support team.• Mentored junior team members.• Served as support team liaison to other data center teams for tasked projects.

- Provide 2nd and 3rd level enterprise support for FaceTime’s proprietary applications including diagnostics, troubleshooting, testing, and consultation.- Became intimately familiar with public and enterprise instant messaging clients and protocols.- Manage weekly customer conference calls as the single point of contact for customers who purchased higher levels of support.- Work closely with software developers and QA team in all phases of software development cycle.- Create custom SQL scripts and procedures for customers as needed for reporting and troubleshooting functions.- Diagnose application, hardware, network, or operating system problems and coordinated solutions with third party partners and appropriate FaceTime staff.- Provide 24/7 rotational, on-call support.

• Provided telephone and remote desktop based technical support for over 17,000 Ameriprise financial advisors as part of the Ameriprise Field Technology Support Organization. • Diagnosed and troubleshooted a myriad of issues involving various types of x86 computer hardware, software, networking devices, and other accessories.• Responsible for resolving end user problems with proprietary applications as well as Lotus Notes, Utimaco Safeguard, Internet Explorer, Java, Cisco VPN Client, Windows XP, and Windows Vista.• Routed tickets to appropriate resolver groups as necessary.• Manually removed spyware/viruses.• Supported Blackberry devices and Blackberry Desktop Manager software as a member of the Blackberry SWAT team.• Successfully met Service Level Agreements by resolving end user issues within deadlines established by Ameriprise.

• Assisted with digital evidence analysis using FTK and EnCase.• Authored 32 pages of standard operating procedures for forensic processes.• Forensically cleaned hard drives and imaged evidence drives.• Performed validation and verification tests on forensic hardware.• Maintained chain of custody in all evidence-related actions.