Dynamic leader with a proven track record of spearheading strategic IT programs and optimizing service operations to drive organizational success. Expertly managing end-to-end IT service operations, ensuring peak performance and customer satisfaction through. Key Programs:• Information Security CIS18 Maturity: Elevating security frameworks and compliance to safeguard critical assets.• IT Service Management Program (ITSM): Streamlining processes and enhancing service delivery across the enterprise.• ServiceNow: Leading the successful implementation and adoption of ServiceNow for improved operational efficiency.• Agile Transformation: Driving Agile methodologies across IT teams to foster innovation and accelerate project delivery.• IT Infrastructure Capital Improvements: Overseeing high-impact infrastructure upgrades that enhance reliability and performance.• IT Integration Program: Executing seamless integration strategies post-M&A to ensure operational continuity and scalability.Functional Leadership:• Service Desk: Delivering superior end-user support and resolving critical issues.• Network Operations Center: Overseeing network performance and incident management for uninterrupted service.• End User Computing: Enhancing end-user technology experiences through proactive support and solutions.• Technical Operations: Leading teams in maintaining and optimizing essential IT systems and infrastructure.• Lab Systems Support: Providing specialized support for mission-critical lab environments.• Project Management Office: Driving strategic initiatives with disciplined project governance.• Information Security: Ensuring robust security practices that mitigate risks and protect the enterprise.

Leveraged the workflows and processes created under the Center of Excellence to identify and address Product quality issues for all Medidata Products. Created an enterprise Quality Reporting Tool utilizing disparate operational and support data. Owned and improved Defect and Problem Management Processes. Directed and continuously improved the Performance Management Process for Medidata Rave. * Reduced critical incidents by 30% through robust Problem Management approach for eliminating recurring issues.* Improved Rave URL performance by 50% via a collaborative Performance Management Process* Directed Product Teams in the adoption of a Defect Management Process timely review, prioritization, planning and remediation of software bugs.

Created a new functional development team to address critical customer incidents, high priority software defects, performance issues, and security vulnerabilities in Medidata’s flagship product, Rave. Designed and implemented workflows to support interactions with all internal stakeholder groups. Staffed and directed three development teams in the US and Japan adhering to Scrum and Agile Frameworks.* Improved responsiveness to critical customer incidents by nearly 80% by designing and implementing a Support to Engineering Escalation Workflow* Addressed all critical and high Veracode security vulnerabilities and established a framework for ongoing security awareness and remediation* Identified and improved problematic modules to provide maximum value to our customers with each release

Managed all aspects of Infrastructure Services and functionally aligned staff of 93 employees and 34 contractors. Operated 4 production data center locations with over 1500 servers and 1.5PB of customer and business data. Supported over 7000 internal and external users providing 24x7 support. • Reduced time to deliver infrastructure in support of development projects by 4 weeks by building highly virtualized converged infrastructure as foundation for data center consolidation leveraging best of breed technologies from Cisco, HP, NetApp, VMware, Riverbed, and Infoblox . • Established co-located Tier IV data center to meet business availability requirements and mitigate risks that were exposed during Super Storm Sandy associated with on-premise facilities. Zero facility downtime since moving to co-located facility • Implemented a Service Management program leveraging the ITIL v3 framework resulting in an improved service level to the business. Negotiated service levels based on business requirements and system architecture. Surpassed all “Platinum” service levels (99.99% available) for 12 consecutive months. • Established a technical security assessment and remediation program to secure company and customer data assets. Remediated all severity 1 and 2 vulnerabilities.

Managed team of 65 infrastructure architects and operations staff with accountability for support of 3000+ servers and 1.5PB storage. Implemented Service Management and Continual Service Improvement program. Financial accountability for $9.1M op-ex and $20M cap-ex annual budgets. • Provided technical, financial and execution oversight for $100M, multi-year global infrastructure program with objective of consolidation of 31 data centers into dual Tier III facilities with robust disaster recovery capabilities. • Architected converged infrastructure and hosting environment utilizing best of breed technologies from Cisco, HP, NetApp, and VMware resulting in capacity on demand infrastructure. • Designed zone based hosting environment to meet data security and privacy requirements and securing customer data.

Managed team of 7 direct reports and 12 offshore support staff. Provided 24x7 support for production systems and network. Implemented ITIL Service Design processes including Service Catalog, Service Level, Capacity and Availability Management. Consolidated and integrated infrastructure from acquired companies • Architected, built, and supported highly available Exchange 2007, LCS and RightFax environment to consolidate all messaging services meeting all business functionality, performance and availability requirements. • Introduced unified storage platform (NetApp) to serve all NAS, iSCSI, FCP, and NFS requirements providing storage savings through de-duplication.

Managed operations of all messaging systems for 70,000 users and team of 12 operations staff. Implemented standard incident and problem management processes. Provided 24x7 support for Lotus Notes and Microsoft Exchange.

Managed all data center infrastructure for Ingenix Pharmaceutical Services. Designed and built all Ingenix Messaging systems. Maintained validated and 21 CFR Part 11 compliant systems used to manage clinical trials for large Pharmaceutical clients Managed team of 10 direct reports.