Provided evaluation and mentoring services to businesses informing them how to best use information technology to meet their business objectives, focusing on Web presence, transactions and social media.Researched and provided information on technical trends, advised on options, risks, costs vs. benefits, impact on business processes and system priorities

Provided leadership, directed project activities, conducted reviews, managed risk mitigation and change control processes, and communicated statuses within the IT organizations.Concurrently managed multiple complex IT projects in a fast paced, dynamic environmentDirected project activities related to the successful implementation of an integrated enterprise IT management software based on ITIL principles. Successfully transitioned three individual business units with unique requirements enabling a seamless transition from legacy systems to the new IT management system. Developed processes allowing the business units to easily maintain individual requirements within the new IT management system.Directed project activities on an $8M technical upgrade on the Microsoft Redmond Ridge data center to meet the availability and scalability expectations for the Microsoft product groups utilizing the data center. Led a team of world class network engineers and program managers through all phases of the project life cycle including; developing requirements, resource planning, budget/materials, and change management. Effectively managed all project issues/risks and communications.

Managed the successful development and implementation of Microsoft Health Benefits systems and business processes, resulting in a $1.2M annual savings and improved business processes. Responsibilities included data mapping and migration; software-requirements development; technical-specification reviews; unit and end-user testing; development of new business documentation, end user training, and post production support.Oversaw change management process for all Microsoft Health Benefit systems and business processes including development of requirements, technical specifications, test plans, and implementation. Business liaison and manager for internal and external business partners, facilitating communication and interpretation of business needs. Successfully launched eight versions of web-based enrollment and data collection systems.Business lead in successful implementation of web-based enrollment and data collection systems. Partnered with IT and SAP in defining requirements for SAP business software implementation, focusing on business system interfaces.Managed business data and data reporting services. Responsible for all data interfaces with internal and external business partners including: security, database updates/changes, and compliance. Developed multiple reporting interfaces that gave end-users access to business data. This resulted in improved process and customer service. Provided data analysis to support budgeting and strategic decisions.

Evaluate, design, re-engineer and maintain data flows to ensure timely and accurate information transfer between business unit and all external vendors; audit and analyze reporting processes to ensure all transactions are processed through the systems accurately and efficiently.Managed business data and data reporting services. Responsible for all data interfaces with internal and external business partners including: security, database updates/changes, and compliance. Developed multiple reporting interfaces providing end-users access to business data resulting in improved process and customer service. Provided data analysis to support budgeting and strategic decisions.Liaison between business and IT in the successful implementation and continuing change management of web-based enrollment and data collection systems.