Joe Ciancaglini Email & Phone Number

Milwaukee, Wi, Us

New York, Ny, Us

Silverline is a Salesforce Platinum Cloud Alliance Partner headquartered in New York City with experienced, innovative consultants around the world. They are focused on developing powerful solutions, deployed on the Salesforce Platform, and robust third party apps. Silverline's results-driven methodology leverages best practices acquired by over 1,100 implementations, with significant expertise in industry verticals such as Financial Services, Healthcare, and Force.com solutions. Additionally, Silverline offers popular AppExchange applications and industry-proven Fullforce Certified accelerators.

Milwaukee, Us

Milwaukee, Wisconsin, Us

Project Manager and PMO innovator for growing Social Business organization. Worked with leadership to build and mature scalable project delivery processes in Agile environment. Managed up to six concurrent projects, with matrixed teams including strategy, business analysis, design, development, and QA resources. Provided coaching, performance feedback, engagement support, quality reviews, and logistical/project support as needed. Key technologies include Salesforce.com, Jive, and Sitecore. Managed successful client engagements at multiple clients. Key accomplishments:• Drove successful delivery of projects in an Agency environment, using modified Agile processes/approach. Identified and build robust processes and tools to optimize Agile project delivery and drive consistency of practices- Developed integrated set of Project Management tools for use across client engagements- Identified and launched initiatives to drive measurable improvement in Project Planning, Client Communications, Project Financial Management, Requirements Management, and Software QA Testing and quality management

Dublin, Ireland, Ie

Program Manager for $3 Million Business Intelligence Transformation initiative. Transitioned over 25,000 reports, applications, and cubes from disparate legacy tools into a strategic suite of front-end reporting tools, integrated with a new “Big Data” analytics environment, to support the long-term growth and information strategy of the enterprise. Managed initial planning and funding, project manager onboarding, vendor contracting, capital budgeting and allocation, and ongoing program delivery, issue, and risk management. Engaged senior stakeholders across the business and IT to drive collaborative and transparent relationships and high user engagement throughout the process.

New York, New York, Us

Practice leader and sales support focused on sales, delivery, and practice development responsibilities, with matrixed accountability between national Business Consulting team and local Branch, and overall goal of expanding Business Consulting capability across national markets

Noida, Uttar Pradesh, In

Geographical leader for growing niche consulting firm. Drove new business development, account management, recruiting, and operations for Midwest P&L. Directly managed growth of Midwest market and brought key resources to bear for client service and business development efforts. Developed strong, far-reaching networks of client contacts across Wisconsin and Illinois markets.

New York, New York, Us

Practice leader focused on sales, delivery, and practice development, with matrixed accountability between national Business Consulting team and local Genesis10 Branch, with overall goal of expanding Business Consulting capability within Wisconsin market

Madison, Wi, Us

Developed and executed change program to support successful integration of newly acquired company with significantly different business model, culture, and employee demographics. Key aspects included organizational design, communication strategy, and learning/performance support for integrated operational systems across business functions.

Chicago, Illinois, Us

Partnered with Sales leaders and IT to rescue troubled Partner Relationship Management program and deliver rapid business capabilities and benefits. Build strong relationships across IT, sales, and the organization’s internal PMO organization.

Seattle, Wa, Us

Managed business relationship with major accounts, responsible for ongoing quality assurance, client satisfaction, and new business development. Maintained senior leadership P&L role for rapidly growing consulting practice in Chicago area, including personnel management, recruiting, business development, client relationship management, and practice growth strategy,

Seattle, Wa, Us

Seattle, Wa, Us

Deerfield, Il, Us

Program manager for consolidation and re-engineering of Post-adjudication business processes, data schemas, and systems, with focus on billing & payment and accounting/finance functions. Drove requirements impact analysis and requirements traceability across platforms and functional areas, with goal of improving overall data latency, adjudication SLAs, and billing and payment accuracy. Managed ramp-up of development team and program build, test, and phase 1 deployment of program. In addition to daily program details, proactively managed program issues, risks, and cross-functional dependencies.

Account Relationship Manager - Served as liaison between client manager, consulting company, and consulting team to ensure high levels of customer service, open communications, and quality project delivery services.

Deerfield, Il, Us

Partnered with Chief Operating Officer and senior staff of recent client acquisition to manage introductory screening, feasibility, commercialization, and national launch of new services into retail clinic setting, with forecasted impact of $5 Million initial revenue impact. Managed national Flu program launch, resulting in ≈300,000 vaccinations delivered and $8.4 Million in direct revenue impact for 2008. Developed and managed project plans, obtained and managed key resources, and delivered programs on-time, within budget, and exceeding medical/clinical quality standards. Resolved key issues, risks, legal, and regulatory issues (federal and state level) for rollout of new clinical services. Drove program communications, and coordinated subject matter experts across clinical, operations, marketing, medical, billing, coding, and financial areas.

Chicago, Illinois, Us

Senior Program Manager for multi-year, $20M initiative to deliver critical supply-demand, inventory, build, shipments, revenue, and other key Supply Chain metrics to key business decision-makers across the organization. Coordinated efforts across multi-national, multi-vendor, 90-person on/offshore team which included Project Managers, Business Analysts, Business Systems Analysts, and Developers. Managed multiple vendor relationships, contractor supervision, and key personnel decisions on behalf of client organization. Managed program financials and reporting – drove key business deliverables to completion on-time and on-budget throughout program duration. Managed overall program reporting for multiple layers of matrixed sponsors and stakeholders and risk monitoring/mitigation and issue management processes

Woonsocket, Ri, Us

Partnered with CIO and Strategy & Planning group to optimize IT organization following merger. Developed Program/Project Management methods for major initiatives and implemented Earned Value Management. Developed comprehensive program to implement new business practices across merged organization, including competency building, metrics & measures, and leadership development.

Woonsocket, Ri, Us

Partnered with Sales and Marketing EVP to develop seamless process to manage customers from early “lead” status through contracting, renewal, and termination across client-facing functional areas, including processes, best practices, tools, and templates. Developed & drove successful Organizational Change strategy & plan to ensure adoption and continuous improvement of new processes and practices.

Us

Directed activities of Program/Project Management and Learning & Human Performance solution groups, including product development, market/business development pursuits, and client quality assurance. Responsible for personnel, budget, performance to targets, and business development.

Morristown, New Jersey, Us

Partnered with CEO for outsourced solution which transformed disparate, inefficient, and ineffective training operations into an award-winning, world-class shared services learning organization. Directed budgeting, design, development, deployment, and measurement of learning solutions to support $100 Million client business unit. Managed eLearning SWAT team of 54 resources and $24 Million budget. Developed shared services processes and operating model.

Dublin 2, Ie

Progressively higher levels of responsibility as Consultant, Senior Consultant, Manager, and Senior Manager while consulting for and leading projects across clients in multiple industries and geographies. Planned and ramped up projects, executed day-to-day responsibilities of leading project teams, and managed client relationships across multiple levels of the customer organization. Developed skills in recruiting, leading, mentoring, and retaining people.

Monroe, La, Us

Partnered with Sales Operations VP to develop a solution to reduce order entry error costs by improving key skills and support systems for sales support organization. Managed teams in multiple cities totaling 24 people and $3 Million budget developing sales support solution for client personnel.

Murray Hill, Nj, Us

Partnered with client functional manager and team of academic subject matter experts to develop scalable eLearning solution to build basic skills across international organization of field engineers. Managed rapid intranet-based course development team, including end-to-end course development process, content development, build, testing, pilot, and deployment.

Overland Park, Kansas, Us

Partnered with CFO to develop a solution to reduce critical errors in new product launches and build expertise in Six Sigma operational management. Managed design team and $5 Million budget for combined engagements.

Milwaukee, Wi, Us

Led enterprise-wide process change management effort in $11M Engineering Product Data Management (PDM) toolset for major manufacturing client.

Norwalk, Ct, Us

Coordinated usability program for $20M multimedia development program. Built usability lab and coordinated usability testing with multiple design teams. Researched, developed, and packaged reusable Best Practices for leverage future client engagements.

Middleton, Wi, Us

Coordinated development of on-line reference tools and instructor-led training for SAP MM and FIN modules.

Master Of Science In Education, Instructional Systems Technology

Bachelor Of Science, Music And Business

Education record