• Collaborates with local, regional and state partners to further growth of businesses in the City• Corresponds with oral and written communication to assist citizens, developers, builders, businesses, real estate agents, consultants and other governmental agencies or officials dealing with development, redevelopment or expansion in the City• Leads business retention and expansion efforts via implementation of an Executive Call Program enabling the City to conduct site visits for more than 70 businesses annually• Represents the City locally, regionally and nationally at conventions, trade shows and during business expansion recruitment appointments• Assists in the development and review of marketing materials and social media campaigns• Maintains high standards of quality assurance through representation, facilitation and implementation of City’s Balanced Scorecard and Quality Team initiatives to streamline and improve processes among multiple departments• Oversees and manages departmental budgets

• Advised and supported the growth and continued development of entrepreneurial programs within the City of West Des Moines and State of Iowa• Represented the Incubator daily at public events, meetings, and conferences• Established rapport and developed networking relationships within the education and entrepreneurial community throughout the State of Iowa• Managed and lead business recruitment initiatives to market and lease space at the Incubator• Developed, utilized and advised educational and workshop partnerships for Incubator training and skill development programs• Fostered positive relationships by acting as a liaison among City officials and members of the Des Moines-area business and educational community throughout the State of Iowa• Oversaw Incubator operational budget and fiscal controls, and the transmittal of funds for the organization• Planed, organized and managed annual monetary contributions that include sponsorships, invoicing and acknowledgements• Intervened and resolved client issues in a timely manner• Initiated and maintained social media programs to market Incubator programs and clients• Developed outstanding reputation among those in the startup community in the Des Moines-metro area and statewide• Instrumental in the growth, education and graduation of six business clients: Appcore: cloud computing; KCL Engineering: mechanical and electrical engineering; Orangetheory Fitness: personal training fitness concept / facility; Gophermods: repair company with an emphasis in iPads, iPhones, MacBooks and other recent technology; Three Razors Media: multimedia journalist and public relations practitioner and SocialWise Media Group: marketing firm utilizing interactive, targeted campaigns

• Planned and implemented all components of a 3-day National Sales Conference with over 400 attendees• Built and managed process surrounding contract renewals for all corporate accounts, complimentary subscriptions and premium service providers• Drafted and edited correspondence including preparation of operational and budget overviews

• Supervised staff of 13 people to manage part-time employees in the Student Records and Enrollment Services department for DMACC’s Ankeny Campus enrolling approximately 10,000 students• Collaborated with internal teams and stakeholders while serving as a member of the SCT Banner Student Oversight Committee in implementation of a new software system for the college• Hands-on experience providing employment support and guidance while understanding the policies and procedures of state and federal law. Processed employee personnel data of all full-time, part-time, work study and seasonal employees, along with processing of bi-weekly payroll for all six departments under the Dean of Students• Initial contact for out-of-state students and foreign-born students for immigration verification and residency status• Provided service-centered front door to the Dean of Student’s office of records and services