• Led global Support Organization through Public Sector compliance project. Delivered in-depth analysis of business requirements and thorough understanding of complex requirements. Developed approaches to solutions and scope of work estimates around people, technologies and processes. Coordinated with cross-functional teams for processes and technologies impacting the Support organization. source of Public Sector compliance requirements for global Support (People, Processes and Technologies)… Show more • Led global Support Organization through Public Sector compliance project. Delivered in-depth analysis of business requirements and thorough understanding of complex requirements. Developed approaches to solutions and scope of work estimates around people, technologies and processes. Coordinated with cross-functional teams for processes and technologies impacting the Support organization. source of Public Sector compliance requirements for global Support (People, Processes and Technologies). Developed and implemented both short-term and long-term solutions to requirements.• Managed global support implementation program for a new CRM. Coordinated Vendor, third party Development and internal stakeholders for a successful go-live. Created and managed internal tools and processes to monitor and control numerous and complex items related to the implementation. Provided internal organizational reporting. Coordination with other company functions/workstreams to present to senior and executive level project status updates/reporting.• Managed the project focused on development and implementation for an emerging products support team. • Implementation of a new Project Management tool. Implemented and facilitated adoption through tool development, training and awareness. System administration of new project management tool.• Managed the operational readiness and delivery of new premium support offering portfolio. Coordination and alignment with numerous functional organizations. Development of enablement materials and processes. Drove identification and mitigation planning for risks and gaps between professional services and premium offerings. • Streamlined operational processes and workflows within premium support offering. Developed and implemented automation to ensure continued delivery and success of program offering.• Drove program documentation of new premium support program, internal and cross-functional alignment and facilitated program awareness. Show less

• Implemented and facilitated product improvement process through cross-functional walkthrough.• Drove product quality for top experience and quality risks. • Identification and reduction of top Support case incidents. • Formed stronger relations between Product Management, Engineering and Support/Services. • • • Demonstrated value of Support to Product Management and Engineering. • Created process for Customer feedback input into product roadmaps with Product… Show more • Implemented and facilitated product improvement process through cross-functional walkthrough.• Drove product quality for top experience and quality risks. • Identification and reduction of top Support case incidents. • Formed stronger relations between Product Management, Engineering and Support/Services. • • • Demonstrated value of Support to Product Management and Engineering. • Created process for Customer feedback input into product roadmaps with Product Management.• Managed Release Readiness for Support Organization - Transfer of Information TOI. Show less

• Produced performance reviews, provided strategic insights and consulted with Product Management on Go-to-Market product strategies.• Drove portfolio consolidation, performed strategic review of products and drove outliers into End of Life.• Managed cross-functional project teams to achieve major milestones and deliver products successfully to regional and global markets on time.• Anticipation of risks and impediments to projects and effective responses.Managed numerous… Show more • Produced performance reviews, provided strategic insights and consulted with Product Management on Go-to-Market product strategies.• Drove portfolio consolidation, performed strategic review of products and drove outliers into End of Life.• Managed cross-functional project teams to achieve major milestones and deliver products successfully to regional and global markets on time.• Anticipation of risks and impediments to projects and effective responses.Managed numerous projects and cross-functional project teams simultaneously. Show less

• Drove major release of flagship product to market, after four year period ('07-'11).• Performed performance and strategic reviews of product offerings (Channel, Buying Programs, Discount structures, Regional strategies).• Produced pricing strategies (single, multiyear, bundles and promotions).• Identified and implemented process and practice improvements. • Produced and delivered sales enablement collateral.

• Drove company's first global go-to-market SaaS/Hosted services solution (New Product Introduction)• Managed first global go-to-market Product Suite/Bundle offering (New Product Introduction)• Managed global go-to-market solution for bundling software and appliance offering.• Drove solution for multi-licensing technology challenges for bundled offerings.• Managed numerous Mergers, Integrations & Acquisitions within Office Pricing & Licensing (GTM Strategy and Launch… Show more • Drove company's first global go-to-market SaaS/Hosted services solution (New Product Introduction)• Managed first global go-to-market Product Suite/Bundle offering (New Product Introduction)• Managed global go-to-market solution for bundling software and appliance offering.• Drove solution for multi-licensing technology challenges for bundled offerings.• Managed numerous Mergers, Integrations & Acquisitions within Office Pricing & Licensing (GTM Strategy and Launch Readiness)• Ad hoc support; deal structuring, regional sales operations training and pricing troubleshooting Show less