Joe Conner, Mba Email & Phone Number

Cleveland, Ohio, United States

As the Director of Operations, I spearhead the optimization of service delivery across five distribution centers, managing a 400-person team to serve approximately 5 million customers annually at each station. My focus is on strategic planning, operational efficiency, and customer satisfaction.Key Responsibilities:• Team Leadership: Directed a 400-person team to enhance service delivery for 5 million customers and manage operations for 100 million products annually.•… Show more As the Director of Operations, I spearhead the optimization of service delivery across five distribution centers, managing a 400-person team to serve approximately 5 million customers annually at each station. My focus is on strategic planning, operational efficiency, and customer satisfaction.Key Responsibilities:• Team Leadership: Directed a 400-person team to enhance service delivery for 5 million customers and manage operations for 100 million products annually.• Strategic Planning: Developed and executed a strategic transformation roadmap, achieving a 54% improvement in operational efficiencies, $12 million in annual cost savings, and a 25% increase in customer satisfaction.• Cross-functional Development: Led cross-functional teams, fostering effective communication and alignment with strategic goals, resulting in a 25% increase in team efficiency.• Data Analytics: Implemented advanced data analytics tools (e.g., SQL databases) to identify operational bottlenecks, reducing error rates by 34%.• Mentorship Program: Established a mentorship program to train managers in data analytics and automation, increasing productivity by 15% and promoting continuous improvement and leadership development.Key Achievements:• Operational Innovation: Implemented robotic sorting technology, increasing package processing speed by 30%.• Quality and Safety: Implemented a new safety protocol and training program that reduced incident rates by 76% within five months and improved quality by 90%.• Staffing and Retention: Launched employee engagement program that improved attendance by 15% and increased employee retention by 33%.• Customer Performance: Conducted continuous improvement processes through Kaizen events that improved on-time customer delivery performance by 7.5%. Show less

Cleveland/Akron, Ohio Area

As the Senior Director of Product Management at Philips, I led the strategic direction and development for a $200M HealthTech portfolio, driving significant market share growth and financial returns. My role involved full P&L management, cross-functional team leadership, and strategic market analysis.Key Responsibilities:• Portfolio Management: Directed strategy and product development for a $200M HealthTech portfolio, achieving a 40% market share increase.• Cross-functional… Show more As the Senior Director of Product Management at Philips, I led the strategic direction and development for a $200M HealthTech portfolio, driving significant market share growth and financial returns. My role involved full P&L management, cross-functional team leadership, and strategic market analysis.Key Responsibilities:• Portfolio Management: Directed strategy and product development for a $200M HealthTech portfolio, achieving a 40% market share increase.• Cross-functional Leadership: Led teams across engineering, marketing, customer services, finance, and sales, ensuring alignment on product development goals and streamlining processes for successful product launches.• Product Development: Introduced five key product offerings, including software applications and online services, catering to various market segments from value to premium.• Team Development: Rebuilt a diverse team of 25 product managers, downstream marketers, and marketing communication managers across the USA, China, and Europe.Key Achievements:• Revenue Growth: Surpassed $200M in order intake within 12 months, demonstrating robust portfolio performance.• Market Strategy: Conducted comprehensive market trend analysis and competitive benchmarking, leading to a strategic market entry plan that increased market penetration by 40% in the first year.• Efficiency Improvement: Adopted agile methodologies, reducing development cycles by 20%, resulting in faster time-to-market for new products.• Mentorship Program: Initiated and led a mentorship program focused on data-driven decision making and strategic product positioning, improving product launch success rates by 30% and facilitating career advancement for participants. Show less

Cleveland, Ohio, United States

I led the global business operations for a $1B diagnostic imaging unit, supporting 500 customers worldwide. My role focused on strategic market re-analysis, product portfolio revitalization, and comprehensive stakeholder communication.Key Responsibilities:• Global Operations Leadership: Headed global business operations for a $1B diagnostic imaging unit, supporting 500 customers and driving significant market share growth.• Strategic Market Re-analysis: Directed market… Show more I led the global business operations for a $1B diagnostic imaging unit, supporting 500 customers worldwide. My role focused on strategic market re-analysis, product portfolio revitalization, and comprehensive stakeholder communication.Key Responsibilities:• Global Operations Leadership: Headed global business operations for a $1B diagnostic imaging unit, supporting 500 customers and driving significant market share growth.• Strategic Market Re-analysis: Directed market re-analysis for the $1B business line post-factory pause, re-evaluating market dynamics, competitive positioning, customer preferences, and technological trends.• Product Portfolio Revitalization: Developed and implemented a turnaround strategy that revitalized the product portfolio, achieving substantial revenue growth and restoring profitability.• Stakeholder Communication: Orchestrated strategic communication plans for internal stakeholders and external partners, ensuring seamless integration and alignment with long-term corporate goals.Key Achievements:• Market Share Growth: Increased market share by 30% through strategic global operations and market re-analysis.• Revenue Growth: Achieved a 150% increase in revenue and restored profitability within two years by implementing a comprehensive turnaround strategy.• Effective Communication: Fostered a unified vision and strategic alignment, contributing to a 50% faster recovery time through regular presentations to executive leadership and coordinated press releases.• Marketing Campaigns: Executed a $10M marketing campaign, capturing a 45% market penetration in three months.• High-value Contracts: Secured and negotiated $22M in contracts with strategic accounts across NAM, EMEA, APAC, and LATAM. Show less

Cleveland/Akron, Ohio Area

I led the creation and execution of product roadmaps and spearheaded new product development, driving significant market share growth for groundbreaking healthcare technology.Key Responsibilities:• Team Leadership: Directed a team of 5 product managers, overseeing the development and launch of key healthcare products, including the world's first all-digital PET/CT imaging device.• Product Roadmap Execution: Created and executed comprehensive product roadmaps, aligning… Show more I led the creation and execution of product roadmaps and spearheaded new product development, driving significant market share growth for groundbreaking healthcare technology.Key Responsibilities:• Team Leadership: Directed a team of 5 product managers, overseeing the development and launch of key healthcare products, including the world's first all-digital PET/CT imaging device.• Product Roadmap Execution: Created and executed comprehensive product roadmaps, aligning product features with emerging market needs and ensuring successful product launches.• Market Analysis: Conducted market research and competitive analysis to inform product development and strategy, leading to targeted product introductions and market expansion.Key Achievements:• Market Share Growth: Captured a 30% global market share within six months of product introduction in targeted segments.• Product Performance: Improved product performance by 25% and secured buy-in from five business unit leaders for enhanced pricing, customer segmentation, and go-to-market strategies.• Data-driven Insights: Utilized advanced analytics to derive consumer insights, guiding the enhancement of product features and user interface improvements. This approach led to a 20% improvement in user retention and a 30% increase in customer satisfaction scores.• Talent Development: Established a company-wide global marketing talent development program, reducing attrition by 30%.• Collaboration with KOLs: Partnered with global Key Opinion Leaders (KOLs) to foster the publication of over 50 studies on digital technology.• User-centered Design: Led the design and development of an intuitive user interface for next-generation diagnostic software, resulting in a 55% increase in user satisfaction scores. Show less

Cleveland, Ohio, United States

As a Senior Product Manager at Philips, I led market analysis and product development efforts for the molecular imaging sector, driving significant market share growth and product innovation.Key Responsibilities:• Market Analysis: Conducted comprehensive market analysis for the molecular imaging sector, identifying key growth opportunities and informing product development strategies.• Product Development: Led the development and launch of multiple product lines in clinical… Show more As a Senior Product Manager at Philips, I led market analysis and product development efforts for the molecular imaging sector, driving significant market share growth and product innovation.Key Responsibilities:• Market Analysis: Conducted comprehensive market analysis for the molecular imaging sector, identifying key growth opportunities and informing product development strategies.• Product Development: Led the development and launch of multiple product lines in clinical imaging, from initial concept to market introduction.• User Interface Development: Spearheaded the development of a user interface for diagnostic software, incorporating feedback from healthcare professionals to enhance quantitative diagnostic capabilities.• Business Unit Development: Led the startup development of a pre-clinical imaging business unit, targeting research in academic institutions.• Agile Implementation: Implemented and led agile methodologies for product development, fostering iterative progress and enhancing team collaboration.Key Achievements:• Market Share Growth: Expanded market share by 20% through strategic market analysis and product development, resulting in $100M in new product sales.• Product Line Expansion: Promoted to product lead and successfully launched five additional product lines in clinical imaging.• User Satisfaction: Enhanced quantitative diagnostic capabilities and improved user satisfaction by 35% through the development of an intuitive user interface for diagnostic software.• Efficient Development Cycles: Reduced development cycles by 30% and increased team collaboration and efficiency through the implementation of agile methodologies. Show less

King Of Prussia, Pennsylvania, United States

As the Director of Business Development at Devon International Group, a startup focused on medical equipment, I played a pivotal role in taking the company from 0 to 1. I was responsible for driving strategic partnerships, market expansion, creating robust business models, and establishing joint ventures with OEM manufacturers to optimize product sourcing and distribution.Key Responsibilities:• Product Release: Spearheaded the release of new medical equipment products, ensuring… Show more As the Director of Business Development at Devon International Group, a startup focused on medical equipment, I played a pivotal role in taking the company from 0 to 1. I was responsible for driving strategic partnerships, market expansion, creating robust business models, and establishing joint ventures with OEM manufacturers to optimize product sourcing and distribution.Key Responsibilities:• Product Release: Spearheaded the release of new medical equipment products, ensuring successful market entry and adoption.• Business Development: Led business development initiatives, driving strategic partnerships and expanding market reach.• Business Model Creation: Developed comprehensive business models for sourcing and distributing safety-engineered syringes, optimizing product sourcing and distribution processes.• Joint Ventures: Established and managed joint ventures with OEM manufacturers in China, enhancing the company's global supply chain capabilities.Key Achievements:• Startup Growth: Played a critical role in building the company from the ground up, transforming it from a startup into a competitive player in the medical equipment market.• Revenue Growth: Leveraged strategic business development initiatives to expand market reach and establish key partnerships, resulting in a 15% increase in revenue.• Product Sourcing and Distribution: Created and implemented a business model for the sourcing and distribution of safety-engineered syringes, optimizing operational efficiency.• Global Supply Chain: Successfully established a joint venture with OEM manufacturers in China, significantly enhancing the company's global supply chain capabilities. Show less

Ambler, Pennsylvania, United States

As a Business Operations Manager at UnitedHealthcare, I was responsible for managing contracts with registered care facilities, overseeing service delivery for Medicare and Medicaid patients, and tracking overall business performance. Key Responsibilities:• Team Leadership: Supervised a team of 15 employees, ensuring the delivery of advanced care for Medicare and Medicaid patients.• Contract Management: Managed and expanded contracts with registered care facilities, driving… Show more As a Business Operations Manager at UnitedHealthcare, I was responsible for managing contracts with registered care facilities, overseeing service delivery for Medicare and Medicaid patients, and tracking overall business performance. Key Responsibilities:• Team Leadership: Supervised a team of 15 employees, ensuring the delivery of advanced care for Medicare and Medicaid patients.• Contract Management: Managed and expanded contracts with registered care facilities, driving significant growth and operational efficiency.• Membership Growth: Developed and implemented strategies to increase membership, contributing to the company's expansion.• Insurance Reimbursements and Payments: Oversaw insurance reimbursements and payments, ensuring timely and accurate processing.• Performance Tracking: Monitored and tracked overall business performance to identify areas for improvement and ensure operational excellence.Key Achievements:• Enrollment Growth: Achieved a threefold increase in contract facility enrollment rate within six months, contributing to significant operational expansion.• Service Delivery Improvement: Improved service delivery and processing times by 25% within three months, resulting in enhanced patient care and operational efficiency. Show less

Boston, Massachusetts, United States

★ Concentration in Management and Finance★ IT Consulting internship experience at Johnson & Johnson

San Diego, California, United States

As Quality & Regulatory Manager at Stryker, I led initiatives to enhance product quality and regulatory compliance, achieving significant cost savings and improved production efficiency. My efforts in establishing robust quality systems and lean manufacturing processes ensured flawless inspections and certifications.• $600k annual cost savings by partnering with suppliers to improve quality• Improved line production time by ~20% after implementing lean manufacturing process•… Show more As Quality & Regulatory Manager at Stryker, I led initiatives to enhance product quality and regulatory compliance, achieving significant cost savings and improved production efficiency. My efforts in establishing robust quality systems and lean manufacturing processes ensured flawless inspections and certifications.• $600k annual cost savings by partnering with suppliers to improve quality• Improved line production time by ~20% after implementing lean manufacturing process• Established Quality System for startup division; achieved flawless inspection for site certification Show less

As a Lieutenant Commander in the US Submarine Force, I led strategic operations and managed personnel on a nuclear-powered submarine, ensuring the vessel's operational readiness and the professional development of its crew. My role also included a significant focus on recruitment, achieving unprecedented success in officer accession.Key Responsibilities:• Leadership: Commanded and managed a crew of 120 Sailors, overseeing daily operations, training, and maintenance of a… Show more As a Lieutenant Commander in the US Submarine Force, I led strategic operations and managed personnel on a nuclear-powered submarine, ensuring the vessel's operational readiness and the professional development of its crew. My role also included a significant focus on recruitment, achieving unprecedented success in officer accession.Key Responsibilities:• Leadership: Commanded and managed a crew of 120 Sailors, overseeing daily operations, training, and maintenance of a nuclear-powered submarine.• Strategic Operations: Directed strategic missions and operations, ensuring the submarine's operational readiness and adherence to mission objectives.• Training and Development: Implemented comprehensive training programs to enhance crew performance and readiness, focusing on both technical skills and leadership development.• Engineering Oversight: Certified as Chief Engineer under the U.S. Department of Energy, responsible for maintaining the nuclear propulsion system and ensuring compliance with safety regulations. Show less

Mba, Business Administration And Management

Studies included trips to the Republic of Ireland and the continent of Africa. ★ Concentration in Management and Finance ★ IT Consulting.

Bachelor Of Engineering - Be, Electrical Engineering, With Honors

Activities and Societies: Soccer, Phi Eta Sigma and Gamma Beta Phi Honor Societies Studies included a Minor in Health Sciences. ★.