Joey Constantine Email & Phone Number

Illinois, United States

Create, develop, and implement programs and solutions for delivery and curbside service in the retail field. Solutions include standardizing existing services, drafting training resources, and providing logistics for large-scale rollouts. First line of support for retail inquiries, connecting issues with the right agents to resolve them.

Quincy, Illinois, United States

Develop a team of over 25 employees with training and resources to ensure compliance with local & state regulations. Dependable, organized and motivated leader, with excellent communication skills and industry passion, guiding patients in choosing the best products for their needs.Maintain an administrative calendar for site inspections and retail audits, including employee onboarding and badging.Maintain and teach quality customer service that lends itself to a 94% rate of satisfaction based on online review data.Contribute to General Manager duties with support in employee scheduling, reviews and performance management.

Quincy, Illinois, United States

Manage a team of dispensary technicians to deliver the highest quality of service, knowledge, and experience to customers. Remain knowledgeable about local and state regulations regarding receiving, storing, and dispensing cannabis products. Demonstrate superior communication skills when resolving product and consumer inquiries. Responsible for opening and closing retail procedures including cash reconciliation, inventory audits, and security protocol. Maintain positive rapport with all direct reports. Demonstrate collaboration within management to improve experience for all community members, including customers and employees. Identify opportunities for improvement in employee performance, and work collaboratively to create paths for professional development, reducing impact to business operations.

Waltham Ma

Responsible for repairing, restoring, and maintaining pipe organs in the Greater Boston Area. Skills included woodworking, leatherworking, painting, refinishing, among other skills. Required to perform work autonomously and as part of a team. Appointed to oversee and execute all air blower repair.

Lexington, Ma

Day-to-day point of contact for clients with an administrative focus in management of product delivery; increase engagement with existing customers by becoming a product expert in corporate communication training; increase sales opportunities by developing relationships and discovering the true need of clients; expand revenue within designated customer accounts through up-sell; influence future lifetime value through higher product adoption and customer satisfaction.· Developed a “trusted advisor” relationship with customers to align product implementation with the customer’s business strategy, allowing them to recognize the value of partnering with Ariel.· Collected and analyzed post-product delivery surveys for account partnership, and participated in client follow-ups to maintain a subscription of services.· Provided periodic reports to fellow CSMs, including reviews on product execution process and best practices for advancing account growth.· Approved financial reimbursements of remote training contractors for company-related expenses, daily.· CRM management through Netsuite; administrative collaboration through Microsoft Office suite.

Needham, Ma

· Developed global client relationships through the final stage of sales and executed platform introduction for customers including training and Q&A; worked with the Account Manager to achieve a seamless transition of client service.· Scheduled & executed support for online recruitment events; “digital recruitment expert” for university enrollment staff.· Responsible for understanding the overall recruitment strategy of each client; applied a la carte product services, providing the best value for their subscription.· Conducted bi-annual account reviews, providing tailored and quantified information with best practices, while introducing product considerations for account growth.· CRM management through Salesforce; production coordination and administrative collaboration through GSuite, Trello.

Framingham, Ma

· Lead support agent for a digital artist management platform used by over 5,000 independent musicians.· Maintained annual 94% satisfaction rate over two years from client support tickets, by replying promptly with accuracy.· Reduced margin of error in fulfillment service by 13% in the six months following oversight of shipping. · Reported bugs and provide improvements based on quality assurance & feedback; participated in programming scrum.· Increased engagement and revenue from existing users using email campaigns, focusing on product education.· Provided marketing content for social media; served as lead for weekly user promotion (Artist of the Week).· Conducted online training for clients and employees, lending expertise in managing digital music & related content.· Experience with JIRA, Agile, and other collaboration platforms.

Cambridge, Ma

· Promoted from Accounts Payable Coordinator position after 3 years of service; provided administrative support in an urban property management office of 137 rental units, from government subsidized to market rate.· First line of customer support for tenants, contractors, and all property visitors.· Responsible for managing property repairs with a team of 3 servicemen; upheld property standards and educated tenants on contractual agreements.· Administered annual resident certification in tax credit and moderate assistance programs.· CRM, accounting management through Yardi; communication through Microsoft Office suite

Boston, Ma

• Responsible for receiving and processing over 3000 invoices per month. • Provided excellent attention to detail and strong organizational skills, which maintained a streamlined and efficient payment process. • Proven ability to maintain precise financial records• Proficient in Yardi accounting software. • Senior member of the department with strong vendor relations and communication skills• Served as the front line for all client and vendor queries.

• First line of contact for residents of over 60 residential properties• Kept accurate records of resident documents, including refinancing processes and tenant information. • Conducted site audits for compliance of all governing property documents policies on site.• Assisted clients in person and was responsible for mail distribution and collection to an office of over 20 employees. • Responsible for large volume, multiple-sheet mailings to residents 4 times per week on average.

Falls Church, Va

• Worked directly with clients of sports, entertainment, and non-profit organizations in a full-service public relations environment. • Managed research, planning, event management, participation, and evaluation of client special events.

Westfield, Ma

● Provided excellent customer service and encouraged/maintained a professional level of quality service from all employees