Built and implemented business model and organizational structure to drive profitability for 14 years. Oversaw services including physical store, walk-in/pickup, distribution operations, cash management, white glove fulfillment operations, software application sales center advance will call, social media, and directory listing. Top Skills Used:- Executive Management- Leadership- Talent Acquisition - IT Solutions - Profit & Loss Management- Continuous Process Improvement

ReplyManager was a SaaS email customer service management solution offering best in class security, dynamic organization and intelligence to accurately respond to email inquiries. ReplyManager was sold and is now part of eDesk.com. ReplyManager was designed by Medium to Large OmniChannel and Direct to Consumer Retailers whose goals were to optimize and improve customer support.

Founder of associated entrepreneurial ventures developing and marketing web-based solutions for the management of Internet-based retail activities including auctions, wholesale, and liquidation operations. Created business plan, company vision, and strategic approach to building and managing a growing enterprise. Fully accountable for business development, marketing, and bottom-line profitability as well as the development and management of technical products supporting the company mission. Enterprises include an Internet retailer (Auction Canyon, Inc.), an eBay API-certified e-commerce management solution provider (CommerceCanyon.com), and an email management customer service solution (ReplyManager.com). Recruit, manage, and motivate technical and operations staff. Establish and manage customer relationships and serve as a consultant. Manage vendor relationships and strategic partnerships

Retail division of and client of Commerce Canyon. Established relationships with major distributor. Sold through various channels such as eBay, Amazon, Yahoo, Ubid etc.

Built the business base for this Internet Security Solutions start-up. Developed and implemented strategic plan to deliver business for new managed VPN services. Established reseller and maintenance aggreements with Internet Devices, Inc. Security Dynamics, @ Work, and Tri-Sage. Trained and certified as a CheckPoint Firewall Engineer and Administrator.

A third-party supply chain manager to consumer goods manufacturers, the company provided warehousing, pick-pack-and-ship operations, display building and transportation services. It pioneered time-sensitive direct-to-retail distribution of movies to mass merchandisers.Promoted from Account Executive into key new business role. Expanded revenues and markets, utilizing a combination of techniques including prospecting and direct mail to target profitable accounts in the Entertainment, Publishing and Consumer Goods industries. Established and nurtured relationships with decision makers at companies including Skil-Bosch, Mc-Graw Hill Companies, PolyGram Distribution, Estee Lauder, LA-Z-Boy, Running Deer, and Central Park Media. Developed and delivered creative presentations and marketing collateral. Introduced ACT Contact Manager software and trained a 12-member sales force.

Specialty retail operation featuring high-end children’s clothing and furniture. Directed business planning and operations, including staffing, sourcing, logistics, vendor management, and finance, with full P&L accountability. Designed, created, and maintained mailing list of 30,000 customers. Designed print ads and negotiated rates. Negotiated leases and build outs. Introduced enterprise management systems and software running on Novell network with five workstations. Implemented MAS90 modules (POS, Inventory, AR/AP, PO, and General Ledger) to better mange business operations. Trained office personnel on applications.