Impact Group brings Technology Services and IT Consulting Services to Minneapolis, St. Paul and the surrounding areas. We are Minnesota locals, operating in the Twin Cities for more than 30 years to bring cohesive business and technology alignment to organizations like yours. Our singular goal is to make a difference for every client we serve. To support this, we employ personable local experts, deliver quality products and services, and remain flexible to meet each customer’s individual needs. Instead of offering limited solutions, we honor special requests and unique situations to ensure you get the results you’re looking for.

Office Depot bought CompuCom.1B+ portfolio scope. Initiated and guided seven-person new business intelligence team to modernize, study, and produce client reports, intelligence, and tools, internal reporting and intelligence, and develop sustainable data governance practice, protocols, and team. Served as chief operational officer guiding entire delivery organization consisting of 4,000+ employees assisting more than 250 customers including 80 Fortune 500 companies.● Selected among 20 from 8,000+ employees to Presidents Club.● Received Excellence Award in 2018.

700M portfolio scope.Launched new organization producing CSI value added driver within standard operating process.● Built function from scratch and invented new process mythology based on ITIL and Six Sigma branded as Pandaology.

Managed $60M+ in initiatives for Fortune 500-1000 accounts including HP, Starbucks, VSP, Wells Fargo, Chevron, Booz Allan, and Shell. Global team.● Executed plan more than 80 clients in first year, finding $20M+ in value opportunity and saving $4M while improving delivery and customer experience.

Supervised Starbucks account with HP Photo. Led team of two managers and 13 technicians for onsite delivery of laptop desktop services deployments.● Doubled annual revenue from $1M to $2M and maintained same GM percentages while raising GM numbers by 50%.● Restructured existing PMO team, transitioned technicians from contracts to a lower cost direct staffing, established SLA expectation, formed delivery strategy, and instituted daily operations calls to score 85% SLA within two months and stabilize $6M+ annual program within four months exceeding annual expectation on return and less than an 5% variance from monthly estimate on transactional accounts.● Recognized for devising and executing high-performance organization infrastructure to improve client business operations.● Honored as Western Region Account Program Manager of Year in 2012.

36M PnL Account. Managed 60+ technicians producing work statements meeting SLA deliverables for outsourcer to retail Wintel Breakfix Field US. Supervised managers in break-fix, project, and IMAC functions. Produced and implemented delivery strategy. Managed complete profit and loss, financial, and delivery aspects and reported monthly to vendor manager for Wells Fargo.● Reversed under-delivered contact from negative 17% GM to black improving SLA from low 60% to 85% meeting contractual requirements for first time and saving contact.● Restricted delivery model to address high demand SLA of four-hour restore for key systems and 24-hour restore for non-critical systems delivering in 90s in first year and positive GM by month 4 and 10% at year's end.

Promoted enterprise as leading provider of complete telecommunication solutions to small- and medium-sized businesses within New Jersey and Delaware Valley. Built team, determined products and pricing structure, and introduced remote help desk services featuring diagnose and resolution, security, networking, and refurbishing options.• Formed partnership to launch fee support product providing dedicated on-site support to new and existing customers.• Transformed under-performing business support team, brought in-house call answering service, implemented 24/7 call schedule and deployed ACD and incident tracking systems improving overall customer satisfaction from 66% to 92% within six months.• Outsourced bill production, mailing, and printing, increasing consistency while reducing significant costs.• Instituted metrics and reporting across residential support team, implemented rewards program, and trained and mentored teams on new processes, minimizing overall call times and abandon rates.

Prior experience as:Vice President, IT Customer Experience and Service Delivery for Popular Financial Holdings, NJ - 2yrs; Customer Experience Management Consultant for Northrop Grumman Corporation, MN and NC - 2yrsVice President IT for Knight Trading Group, NY and MN - 4yrsPresident and Founder of CoNETions, NJ - 2yrsService Desk, Desktop Support, Server Admin, Data Center, Database Admin. Unix, Linux, Wintel.