- Led development and testing of proprietary software enabling multi-input digital video capture & broadcast character generation in a user-friendly interface- Benchmarked and built custom Windows PCs to meet individual clients’ requirements- Coordinated with clients & designers to transform static assets into dynamic Chyron displays, incorporating live wagering data and historical racing information into SD/HD broadcasts- Responsible for implementation, training, and tech support for 30+ clients across North America, including Churchill Downs / The Kentucky Derby and Woodbine Entertainment

- Coordinated the digitization and timely upload of over 500 videos annually across the eight-month Ontario Sires Stakes live racing series conducted throughout Ontario- Provided 24/7 on-call technical support to internal staff and external end users internationally- Wrote and assembled all reference, promotional, and technical materials for distribution to media, managers, and end users, maintaining currency over consecutive product versions- Maintained corporate social media accounts and internal communications

- Supervised simulcast wagering operations and staff for four betting locations- Performed setup and troubleshooting of in-house television network and wagering equipment- Recorded and prepared daily wagering data for upper management- Sold bets to customers, responsible for escalating customer concerns & balancing cash tray

- Directed international television broadcast of live horse racing up to three nights a week- Designed and maintained up-to-date video graphics for public display and wagering- Supervised up to six camera and graphics operators- Wrote, shot, and edited commercials and features for display on live broadcast & social media

- Provided first-line support for students and residence staff within four campus residences- Answered calls, sorted mail, and performed other admin tasks in the residences’ front desks- Assisted students and staff with lockouts, duty calls, and equipment/key sign-out procedures- Monitored and maintained the security of residence building on a 24/7 basis

- Directed a twice-weekly horse racing broadcast production- Coordinated up to five cameras and live wagering data for international simulcast

- Developed ideas and wrote articles for publication in Special Sections and Travel features- Conducted necessary research and interviews for all published material- Proofread, fact checked, and edited various Special Sections features and stories for accuracy- Responsible for maintaining strict deadlines and numerous simultaneous projects

- Selected to mentor 34 first-year university students- Developed and conducted programs to help ease students’ transition into university life- Solved any problems and mediated amongst students on the floor- Promoted co-operation as well as encouraged community and relationship building

- Shot on-site and instantly output photos for four Ontario horse racetracks- Edited and assembled photos, preparing a professional product for night-of sales to customers- Maintained strict deadlines, preparing each photograph set between races- Handled all nightly customer service and cash sales-related tasks