As COO, Joe has also played a large role in redefining the company’s budgeting process, an example of this interest in building through collaboration. Unlike many organizations that are solely focused on shareholder returns and one person making all of the decisions, Pango Group works to ensure its entire team has financial literacy so that they understand why decisions are made and can provide meaningful feedback to this process. Focusing on increasing productivity and supporting the team’s growth was the basis for yet another endeavor Joe initiated - the creation of Pango LAB. This innovative concept is focused on training and educating humble, hungry and smart individuals interested in creating a career in the escrow industry, while also allowing current employees to be cross-trained in other areas of the business. This brick and mortar training facility has allowed the company to provide an entry point for individuals wanting to build a career in escrow and has provided current employees with the opportunity to expand their skill sets, ultimately allowing the company to provide a higher level of customer service and empowering employees to be more diversified in their roles.

As the Executive VP of Sales & Business Development, Joe transformed the way that people and process worked within the sales department. With the integration of accountability, honing in on the team’s skillset, setting attainable goals and implementing cohesive processes, he led the team to quadruple monthly revenues in a brief period.

100% focused on new client acquisition - increased new clients by 280% in first 24 monthsCreated systems of accountability for our team for reporting for Executive Team Customized and rolled out CRM platform to enable higher sales with teamIncreased sales team revenue by 200%

• Grew profitability year over year by over 200% for company with 17 offices and 85 employees by increasing market share and reorganizing business for maximum efficiency. Managed budget and P&L of $17M+ annually.• Wrote annual budgets and implemented business strategy leading to 20% growth in down market.• Restructured operational management and sales departments for maximizing employee support and efficiency resulting in annual savings of $465K.• Re-negotiated vendor and service contracts resulting in annual savings of $250K+.• Created employee recognition and all company training programs increasing employee retention by 12% and reducing escrow losses $50K.• Increased capture rate of current clients 11% resulting in $2M additional revenue.• Managed large HomeServices network accounts, growing them to $500K+ in annual revenue.

Was responsible for building out the sales team, increasing capture rates and new clients through a focused and managed sales effort

RightNow works with organizations to clearly define and align both individual and organizational goals to reap tangible results. My duties included:•Provide consulting services focused on sales, sales management and divisional management: (increased revenue and number of new clients by over 400% with ROI of over 600%)•Outsource sales management & director of sales positions for Fortune 200 companies, which have helped increase new clients and sales by an average of 135% in 6 months•Analyze business segments and market opportunities for clients through on-going or time-bound assessments•Create and conduct nationwide Sales University Courses, Executive Summits, and Webinars for Sales Reps, Sales Managers and Executives•Conduct weekly and monthly coaching sessions with clients (Sales Reps, Managers, Executives) to create and execute personal and professional 90 day business plans•Increased personal production of business units by 300% over a 12 month period (2007)

•Manage a top performing sales team at a $15 million industry-leading legal client acquisition firm. •Hired and trained all team members under strict deadlines, with highest retention rate in company.•Weekly one on one coaching with team members to create and execute personal and professional business plans.•Create and lead ongoing tactical training sessions for company-wide sales department.•Redeveloped the firm’s sales training materials, adjusting sales processes to a changing business environment. •Consistently in the top 5 sales professionals at LegalMatch for new attorney activation and revenue.

•Developed and maintained local and national client relationships for San Francisco ABC Radio Group, including the Oakland Raiders and San Francisco 49ers Broadcast Networks.

•Trained and coached team of 20 part time and 4 full time staff toward achieving revenue and budget goals.•Created new accountability systems to track customer service, sales, membership maintenance, and team accountability •Responsible for center sales effort, leading the team in lead calls and closing sales rate. (“Outstanding Sales AWARD” June 2002, “UberCoach AWARD” November 2002).