Joe Dansby Email & Phone Number

Blaine, Minnesota, United States

Minneapolis, Minnesota, United States

• The Federal Reserve, as the United States central banking system, is responsible for maintaining an effective, reliable payment system, supervising and regulating bank operations, establishing monetary policy.
• Led inception, creation, implementation, and customer operations’ ongoing use of a Customer Testing Demand & Capacity Forecasting analytics dashboard enabling the organization to meet FRB initiatives, year-round.

• Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the.
• Led Mortgage Site call reduction initiative that reduced customers’ down-time, improved their self-help capabilities and awareness, and led to a 6% reduction in calls to the help desk by promoting self-service channels.
• Project lead for Tier 1 technical support sourcing initiative that reduced annual expenses by $500,000 and improved achievement of service levels goals by 15%.

Woodbury, Minnesota, United States

• The Globe Education Network supports education and administration at member career colleges, including Globe University, Minnesota School of Business, Broadview University, Institute of Production and Recording.
• Reduced first-call resolution 15% by analyzing service desk performance, identifying process improvement opportunities and training gaps, and driving changes that increased departmental efficiency; improving quality of.
• Design and lead implementation of enhanced Service Manager reporting, utilizing key performance Indicators such as incident and request contact volume, problem categories, and campus locations.
• Led the development, implementation, and administration of the Service Desk new hire and training programs and operational policies and procedures.

Eagan, Minnesota, United States

• Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with.
• Acknowledged for leveraging drastic improvement in FindLaw service delivery standards by enhancing fulfillment accuracy rate to 15% while significantly reducing cycle time and backlog incident rates 50%. Recognized for.
• Department’s technical project leader and sponsor for implementation of new customer interaction management software that reduced customer response and resolution time by 20%.

Eagan, MN

Lead consultant for Customer Experience operations; assumed responsibility in planning acquisition of essential software resources, migration of software operations, and consultation of hardware and software solutions including customer interaction workflow. Project Leader responsible for implementing numerous industry-leading software applications, such.