Acted as the initial point of contact for customers, offering assistance both in person and over the phone, ensuring prompt and professional service delivery.Managed a high volume of incoming calls via a switchboard, addressing inquiries and providing accurate information to callers.Upheld company standards by maintaining a tidy and welcoming environment within the branch, contributing to a positive customer experience.Ensured customers received attentive care during their visits, addressing their needs and concerns promptly and effectively. Assist with general administrative duties when required.Created a comprehensive manual to address gaps in training, facilitating the onboarding process for new staff members.