-Hired as the first VP of Operations tasked with creating and implementing company practices as they relate to leasing, marketing, property management, and accounting -Create employee handbook, as well as standard operating procedure handbook for the maintenance/operation and leasing department-Manage all day-to-day operations of four mixed-use properties totaling two hundred and thirty five residential units and nine commercial spaces-Supervise all maintenance staff, leasing staff, and auxiliary vendors-Identify and help prepare proposals for potential future projects-Coordinate small-scale renovation projects at existing properties including budgeting, staffing, and scheduling-Analyze quarterly and year-end financial reports to track income and expenses-Regularly review all company practices to maximize efficiency and position the company for continued growth-Approve all accounts receivable on a monthly basis and manage the rent collection process which totals in excess of $4 million in revenue on an annual basis-Orchestrate the turnover process for residential suites from the time of a tenant vacating to an incoming resident moving in

-Managed two hundred thousand dollar renovation in one of seven theatres on campus-Oversaw all building operations including mechanical systems and information technology-Coordinated private rentals of the performance spaces, including working with private event planners and vendors-Managed Facility Coordinator and supplemental janitorial staff during times of peak activity on campus-Authorized payment monthly of operating bills and outside vendor invoices-Production staff team member responsible for producing Pandemonium, an annual fundraiser for roughly fifteen hundred guests which raises over three hundred thousand dollars towards the theatre’s operating funds

-Assist patrons with ticket purchases, exchanges, and returns in person and on the phone-Ensure day-to-day Ticket Office operations run smoothly

-Work under the direction of Dr. Stephanie Ryberg-Webster-Assist Dr. Ryberg-Webster with professional publications -Act as a teaching aid and tutor students in the Adobe Creative Suite

-Authored five articles published to Cleveland Historical telling the history of six Cleveland businesses in the St. Clair/Superior neighborhood -Researched images and collected oral histories from archives and local businesses to supplement articles

-Responsible for accurately applying payments to customer invoices-Average amount of daily payments received by Airgas exceeds three million dollars-Hired as temporary employee for 90 day probationary period, offered full time employment after 60 days-Tasked with creating a Standard Operating Practice handbook for department-Called upon to train new employees in the department-Highest performing processor on average in the department