Constellation GovCloud is a Merlin International, Inc. company Senior Project Manager for Constellation GovCloud, Merlin’s PaaS designed as a managed service to accelerate FedRAMP authorization for partner OEMs seeking to penetrate the Federal market with their cloud offering. Responsible for organizing FedRAMP documentation reviews through review cycle, leading and documenting ongoing Change Control Board and Project Management Office meetings through Readiness Assessment Review (FedRAMP ready 4/25/22) & full assessment. Lead the monthly Continuous Monitoring (ConMon) process as well as organizing evidence gathering and reviews for annual assessments. Prioritized to work with the JAB for a Provisional-ATO June 1, 2022, achieved FedRAMP P-ATO authorization on November 24, 2023.

Build and maintain beneficial partnership relationship between US Federal Civilian Agencies (DHS, TSA, CBP, VA) and large software partners (IBM, Informatica, Forescout). Responsible for all aspects of relationships between Federal agencies and Merlin partner organizations, leading successful deployment projects, driving and expanding utilization of complex software ELA contracts, ensuring client satisfaction to ensure ongoing contract renewals. • Collaborate with IBM Lab Services teams to build and deliver SOWs that drive implementation of IBM Software products. • Hands-on project management of Informatica implementation for VA Financial Management Business Transformation (FMBT) project. • Driving deployment of Forescout CounterACT at DHS component agencies under CDM DEFEND contract; collaborating with Integrators (CACI, BAH, ManTech) and partner organizations to deliver training and implementation services and manage contract deployments and renewals across all Federal civilian agencies. • Create contract focused dashboards utilizing AWS QuickSight for specific customers to display contract utilization data, deployment tracking, and trending across multiple contract periods. Extensive experience utilizing MS-SQL Server, creating SQL scripts to generate VIEWs, and building dashboards in Excel.

Accountable for Enterprise License Agreement (ELA) of two IBM Diamond accounts at the U.S. Department of Homeland Security, Transportation Security Administration, and Customs and Border Protection. Guided and accelerated deployment of Software & Services portfolio valued at more than $100M through consistent and effective customer engagement while building and maintaining a trusted advisor relationship with the customer.• Optimized and improved customer relationship by providing continuous, structured outreach and advocacy, retaining customer and guiding successful solution implementations for both on-premises and IBM Cloud platforms.• Achieved full deployment of all software and services six months ahead of contract end date.• Delivered cross-brand deployment clinics with IBM software brand teams and deployment workshops with customer leadership teams, identifying software deployment opportunities. • Maximized efficient use of Professional Services-eligible funds included in ELA, engaging IBM and Partner services teams. • Contributed to requirements gathering, readiness plans, Statement of Work (SOW) creation, review and approval, and software use analysis.• Introduced biweekly ELA status meetings with customer contact of record and contract officer; primary liaison for customer and Federal Systems Integrator who held the ELA contract.• Accelerated resolution of customer’s escalated technical issues and championed customer Requests for Enhancements (RFE) to meet project requirements.

A worldwide, client-facing team established to accelerate revenue growth of IBM InfoSphere solutions and to drive customer success. Supervised team of senior technical advocates acting as trusted advisers to customers, and technical liaisons to IBM Software Lab teams. • Cultivated more than 200 reference-able accounts during life of program.• Expanded the Customer Advocacy and Voice of the Client Programs from a focus on Optim to additional products in the InfoSphere portfolio (Information Server, Guardium, Discovery, and Big Insights). • Directed weekly review of all client situations managed by the client advocacy team with IBM InfoSphere cross-functional management teams; provided visibility to key performance metrics via the Voice of the Client Program.

Led Development & QA of several products in the Optim Suite, including Optim for Distributed Platforms (Windows, Linux, UNIX), Optim Connect and Open Data Manager (ODM), Optim for Oracle Applications (Oracle E-Business, PeopleSoft, Siebel, JD Edwards), and Optim Data Privacy Solution.• Oversaw multiple, project-aligned Development & QA teams consisting of on-shore, off-shore, international, and business partner resources across multiple time zones. • Improved Development & QA delivery by utilizing Rational Team Concert to track work items, organize project lifecycle activities, establish work views and project sprints, and organize defect tracking & resolution. • Delivered several Optim releases, including three major releases (v8.1.0, v9.1.0, v11.3.0) and 10 interim Fix Pack releases during a three-year span; instrumental in helping IBM acquire new and retain existing customers.

Collaborated with Optim Management team to form a worldwide presence and client-facing program to accelerate revenue growth of Optim solutions and drive customer success and retention via successful implementation. Technical liaison for Optim clients, business partners, and IBM field team with Optim Engineering team.• Created Customer Advocacy Program (customer success function): - Accelerated success of solution implementation by providing technical and implementation guidance, becoming the customer’s trusted advisor. Coordinated resources with enhanced communications cadence for targeted outcome and tracked situations to resolution.- Established plan to proactively review support issues of aging reports and create resolution plans.• Launched Voice of the Client Program: - Generated numerous referenceable accounts through continuous, structured customer feedback over multiple years to InfoSphere Development and Product Management organization.

Led and coordinated efforts to integrate Princeton Softech’s IT infrastructure with IBM. Managed integration of IT personnel, data center, mission critical systems, corporate applications, business, and customer data into corresponding IBM systems. Supervised transition and exit of relationships with all third-party vendors. • Exceeded plan by completing integration in under 6 months.

Directed all IT activities in areas of Network Services, Desktop Services, CRM, and Application Services to support business objectives, including infrastructure for Software Engineering team, with focus on leveraging cost-effective technology. Controlled IT budget of more than $10M and purchase of all IT computing resources for domestic and international offices.• Expanded IT support as company doubled the number of employees to 240 and tripled annual revenue. • Optimized corporate IT infrastructure; improved network availability to 99.9%. • Introduced IT strategies that reduced costs and improved support for complex domestic and international IT initiatives; supported expanding requirements in Canada, United Kingdom, France, Germany, Italy, Spain, and Australia.• Built IT staff of 14 with 90% retention rate. • Scaled IT environments for software engineering team, reducing time to deploy new systems from weeks to hours. • Increased redundancy and resiliency of core infrastructure by converting from physical servers to virtual servers using VMware™. • Streamlined virtualized storage environment via indirect attached storage to VMware with Storage Area Network, deploying more than 600 Windows and Linux virtual machines operating on more than 75 VMware ESX host servers, 40 UNIX host servers (HP-UX, Solaris, AIX) and 200+ TB of storage.

Directed global technical support activities for all Princeton Softech software products, more than doubling the staff as the number of products and customers grew. • Developed service-level agreements with efficient call flow, response guidelines and expedited response to customer support incidents. • Introduced severity-level framework for prioritizing support incidents, expediting problem identification, and accelerating resolution.• Improved team performance through metrics program, tracking overall effectiveness and optimizing customer satisfaction.

Joined Princeton Softech as one of 12 original employees and founders.• Contributed software development of all products over numerous releases. Proficient in IBM z/OS Assembler and C language.• Delivered on-site hands-on training for product trials, supporting evaluation process.• Delivered technical presales presentations and offered RFP responses to support sales team. • Contributed expertise on consulting contracts focused on Application Change Management and Software Product Management; offered consulting services outside regular deployment of software products.