Joe Doheny Email & Phone Number

Powell, Tn, Us

Provide computer, network and voice support for a 450+ user base in the Knoxville, TN plant and surrounding southeast locatiosn.• Continuously improved end user’s efficiency by following corporate standards and directives.• Managed contractors to ensure they worked safely and performed quality work.• Replaced file servers as needed, providing users with increased storage, quicker response time and increased reliability.• Maintained greater than 95% customer satisfaction while meeting all service level agreements.• Maintained, reconfigured, inventoried and relocated 200 plus telephones, providing cost savings by doing work in house.

Provided computer, network and server support for four locations in the Charlotte area.• Designed and implemented wiring upgrade plan from a coax technology to a cat 5 technology, which increased reliability, capacity and stability of network.• Migrated network from a Novell network to a Windows network, creating a standard network scheme which is used at all company locations.• Managed team in the replacing of all computers in four locations in Charlotte, as well as upgrading the user base from Windows 3.1 to Windows 95. Performed application testing to make certain customer’s applications will continue to work in new environment.

Provided computer support for the sales and marketing departments from the home office in Philadelphia, PA.• Created user specific sales and volume reports on the mainframe from a Focus database which enabled the sales and marketing teams to make data based decisions on pricing, manufacturing planning and profit expectations.• Created front end menu system for mainframe Focus database, which allowed sales and marketing personnel to generate sales, volume and profit reports, reducing the need for technical report writing skill. • Developed and delivered various computer training classes for the field sales representatives.• Introduced and instructed 100 plus sales and marketing personnel on personal computers as a business tool.

Set up customers in the mainframe database to allow order processors to schedule and assign orders. Created user specific sales and volume reports on the mainframe from a Focus database.

Delivered packages throughout the home office. Carried mail from four different Delaware valley locations.

Certificate, Mainframe Computer Operations

Lansdowne-Aldan High School