Joseph Double Email & Phone Number

Detroit, Mi

Ferndale, Mi

Seattle, Wa

Washington, Dc

• Lead website content manager and technical analyst: Responsible for reviewing and updating content posted to the FVAP.gov website.• Developed and then implemented first mobile website for FVAP.gov.•Evaluate, recommend, plan, and implement various web best practices for the FVAP web site.• Develops and maintains requirements for the automated Federal Post Card Application/Federal Write-in Absentee ballot online system.• Initial point of contact for support and troubleshooting problems with voice mail, Blackberries, laptops, desktops, and software applications.• Liaison with Washington Headquarters Services help desk: Placing and tracking help desk tickets to ensure that staff’s IT problems are resolved as quickly as possible.• Prepared reports, technical documents, and forms in order to streamline FVAP processes and to efficiently brief senior management on various IT projects.

Washington, Dc

• Performed assignments to resolve issues concerning the FVAP website and automated Federal Post Card Application/Federal Write-in Absentee ballot online system.• Assisted in delivery of website content, development, and management to help maintain the FVAP web site and automated Federal Post Card Application/Federal Write-in Absentee ballot online system.• Resolved issues and problems by persuading all involved parties to a mutual understanding by identifying options for resolution.• Wored with senior staff to perform complex projects to enhance the FVAP web site and automated Federal Post Card Application/Federal Write-in Absentee ballot online system.• Participated in meetings and briefings concerning the FVAP.gov website and other online projects.