Joe Duncanson Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Arden Hills, Minnesota, Us

Arden Hills, Minnesota, Us

Command a team of five IT professionals and provide technical leadership for over 250 users in a dynamic fast growing multi-site company. Lead all hardware and software upgrades and purchases. Successfully implemented and maintain all systems in an offsite co-location that provides one centralized datacenter.

Houston, Tx, Us

Provide technical support for over 3500 internal and external customers primarily throughphone troubleshooting and remote assistance software. Maintain all aspects of the network,printers, remote, office, and mobile systems to ensure minimum downtime.Train customers across multiple hardware and software platforms, including maintainingend user support materials and documentation.Assist with all installations, configurations and maintenance of Windows 2003-2008 fileservers, virtual machines, routers and gateways.Manage security access for all network users and devices through Active Directory.Configure and maintain all network backups and storage devices. Implemented a changefrom tape storage media to a backup disk device that substantially reduced the amount ofdown time and offsite storage costs by 90%.Assist in managing and maintaining all telecommunication servers, installation andplacement of equipment, including providing end user support and training.Liaison between customers and corporate support center by utilizing an internal ticketingsystem, and then track and follow-up on all incidents to completion.Support and maintain AS/400 critical processing schedules and make necessary changes whenrequested.Create and maintain AS/400 reporting for all customers. Devised and implemented a planto distribute sales invoices and statements via email, thus reducing our postage and papercost by 85%.Provide 24x7 on call support based on a rotating schedule.Completed workstation rollouts and operating system imaging, including the assembly ofcustomer desktops. Modified existing images that considerably reduced the rollout timesby 50%.Manage the distribution and tracking of company equipment and warranty repairs.

Houston, Tx, Us

Create and maintain AS/400 processing schedules, jobs, and backups. Resolve user andsystem problems as primary help desk contact, and document all actions performed.Designed and implemented an automated AS/400 environment through the use of Help/SystemsRobot products and Solimar print director, which then became a model throughout SyscoCorporation.Achieved a near paperless office environment by transitioning AS/400 printed reporting toa coded distribution to internal customers via email.