Joseph Willis Email & Phone Number

Los Angeles, Ca, Us

Washington, D.C., Us

Washington, D.C., Us

Washington, D.C., Us

Washington, D.C., Us

Santa Monica, California, Us

• Provide Tier 2 System Administration throughout Snap org.• Provide remote management via ticket, chat, or video conference, client interaction• Drive constant communication with the global team and external clients.• Off/On-boarding of deprecated or new team members.• Maintain inventory of equipment, software applications, and other IT assets• Set up and troubleshoot AV systems for company meetings, events and implementation of new software.• Admin of JIRA, VPN, Google Apps, OKTA, Atlassian, and Confluence software• Partner with our Intl. SysAdmin and Network teams, collaborated with team to improve processes and solve problems• Mac troubleshooting skills; extensive knowledge of Mac OS 10.11x, 10.12x, and iOS and Apple hardware• Basic troubleshooting of Windows 10 and similar data.• Network and data fundamentals on a regional and international scale (network configs, VPN, printing, etc.)• Management of Google Suite (Gmail, GCal, GDocs, etc.)• Remote support tools and software (Bomgar, Remote Desktop Connect, GoToAssist, etc.)• Asset Management and Multiple Device Management (JAMF and Casper)

Amsterdam, North Holland, Nl

• Structured and organized program outreach strategies for Arts & Educational Department.• Oversaw community driven program for the City of Venice user growth.• Top CSAT performer producing a consistent 93% satisfaction rate.• Created Help Center content as a technical writer through Zendesk.• Strengthened and managed internal-wiki of training diagrams, macros and visual guidance• Assist with brand and growth development with company education program for US participants• Consolidated outreach requests via internal company database spreadsheets.

Singapore, Sg

• Provide real time feedback to Engineering Team regarding technical issues to assist Technical Service team on improving overall product reliability.• Oversaw US implementation of the Dyson robotic line, including testing, configuring and sales. • Established systematic procedures for quality assurance of finished products throughout DSC network.• Actualize network solutions for “connected” interface; including but not limited to Bluetooth and Wireless 802.11. • Frequent travel amongst network of corporate DSC locations to train personnel.• Documented project completion progress, via Excel, for distribution amongst regional and district service management. • Strategically cultivated internal technical training caveats and materials accordingly.• Devised strategies and presentation for products and provided support to various customers.• Enabled ongoing product improvement and increased margins by maintaining relationships with key engineers, regional and national management teams.

San Francisco, Ca, Us

• Conceptualized custom marketing plans to increase clientele traffic and revenue for businesses.• Managed large business financial accounts and financial transactions.• Facilitated hardware and account management issues while creating workflow diagrams and procedures for internal support “wiki” of troubleshooting.• Effectively solved customer enquiries via phone, email, chat and hosted support for mobile application via remote firmware upgrades.• Processed back-end password resetting and peripheral configuring. • Ranked highest in most successfully closed cases.• Analyzed trends in customer issues and suggest improvements to processes and policies and products, throughout the Square network.

Hartland, Wi, Us

• Orchestrated and demonstrated business to business sales activity. • Oversaw scheduling and employee performance. • Documented projects to assure seamless installation and execution.• Assisted with company metrics and operations for monthly budget allotment.• Generated monthly sales tactics to generate immense revenue.• Managed mobile device repair department.• Facilitated federal and state contracts. • Handcrafted custom applications from diagram to working models including wiring, soldering, testing and design.