Joseph Dyer Email & Phone Number

Placerville, Ca, Us

San Francisco, Ca, Us

Manage, develop, and implement NetSuite operational and financial business processes for 3 company divisions. • Train/Educate users on system functionality and drive adoption.• Manage ERP SW lifecycle (i.e., SW configuration control, new release testing/deployment)• Troubleshoot and resolve issues associated with ERP system• Develop and maintain documentation for system configuration and processes• Gather requirements from stakeholders and manage projects to create customizations (e.g., new fields, queries, metrics and/or processes)

Boston, Massachusetts, Us

Manage day-to-day ERP system functions across all company divisions. Identify and document corporate requirements and spearhead development and implementation of system enhancements and features. Engage stakeholders on process improvements. Provide architectural support to Operations and Finance organizations. Evaluate NetSuite configuration for effectiveness by developing new strategies to improve and further leverage the system. Maintain and support NetSuite ERP applications and related 3rd party SFDC, Adaptive, and other integrations.

Chicago, Il, Us

Identified best practice platform solution for Service Management including service contracts, assets, portal, repair operations, supply chain, customer owned material (3PL), and integrations with purchase orders, return authorizations, item receipts, work orders, sales orders, item fulfillments, and inventory bin transactions. Analyzed and identified areas of data integrity improvements following NetSuite core functionality and master data management best practices.

Folsom, Ca, Us

Managed the operation, administration, and maintenance of NetSuite ERP. Serve as the subject matter expert for all ERP integration projects, conduct ongoing software evaluations, implementations, and identify the need for system customization and maintenance across the organization. Identify potential gaps or inefficiencies in existing configurations and collaborate with the internal teams and stakeholders to remediate them. • Administer the NetSuite platform and manage support tickets, new features, and functionality• Engage with end users to grasp business necessities thus allowing the most effective solutions to issues• Provide technical assistance to end-users along with holding training sessions on user adoption• Manage implementation process for ERP, CRM, & OneWorld modules• Architect, Develop, and Implement NetSuite functionality• Development and maintain custom application extensions using system API and third-party tools• Maintain user roles and system access permissions• Source business requirements and processes and translate into deliverable tasks across various business units• Develop and maintain saved searches, reports, KPI's, and dashboards• Develop and maintain the NetSuite system configuration, including system security, data integrity, customized fields, and workflows

Mcclellan, California, Us

Responsible for planning, prioritization, design, and rollout of enhancements to finance-related systems, including billing, accounting, procurement, expense management, revenue recognition, time management, payroll, etc. Act as NetSuite Administrator. Developed API and ETL integrations and FP&A Financial reports.

Florham Park, New Jersey, Us

Planned, architected, developed, tested, and implemented IT network and software system solutions within public sector through management of information technology functions. Liaised with an IT team of nine members to oversee Arizona public service energy and solar programs, California department of parks and recreation reservation system and park facility POS system, and the federal USAC (lifeline) program. Steered innovative development of CPUC custom reports and BI metrics, while managing 36 servers decommissions and PII data destruction for CPUC lifeline program. Established and maintained IT vendor relationships, while ensuring delivery of service and software development deliverables.• Transformed California lifeline program into new administrator for public utilities commission (CPUC) along with conducting SOC2 audit in compliance with NIST and PCI. • Transferred a call center PBX system with 110 members to a new provider, while achieving up to 18% faster service and lower cost. • Successfully led a migration of 18 servers from Conduent data centers to AWS for Arizona programs. • Served as DBA for over 48 SQL Servers within development, test, and production environments. • Implemented Lifeline services to 219K Butte County fire victims for free cell phones.• Efficiently oversaw IT systems for five call centers and 280 agents.

Santa Clara, California, Us

Oversaw and improved various processes, including opportunity-to-cash (OTC), order-to-cash (O2C), procure-to-pay (P2P), and build-to-order (BTO) fulfillment processes, while ensuring SOX compliance. Formulated daily, weekly, monthly, and quarterly custom financial and FP&A Excel reports for bookings, fulfillment performance, AP payments, AP aging, AR customer payments, billing schedule waterfall (subscription invoicing), accrued use taxes, and cash analysis. Created several BI metrics and performance-based executive dashboards with optimum quality. Led IT vendor relationships, service, and software development deliverables. • Successfully integrated master data within multiple software such as Arena, Salesforce, Workday, NetSuite, Coupa, Concur, RevPro, etc. • Implemented NetSuite subsidiaries across global regions, including EMEA, Australia, Japan, Singapore, and Ireland.• Developed SQL Server Enterprise Data Warehouse and numerous financial reports.

Provided consultation services for ETL, dimensional database solutions, data warehouse, BI dashboards, finance, supply chain, ERP, CRM, PDM, and e-commerce project’s execution. Performed data conversions and integrations, while delivering custom reports by serving as a specialist. • Engineered a product sales order quoting tool for NANOmetrics sales organization integrated with Syspro ERP and achieved standardized methodology and 47% reduction in lead-time product fulfillment to customer.

Scottsdale, Arizona, Us

Spearheaded implementation and drove major enhancements within business processes in CRM, ERP, E-commerce, supply chain ETL/EDI, and cloud SaaS applications. Designed and created an efficient SQL-based SaaS e-Commerce product configurator, product module activation code system, and a product communicator. • Actively supported engineering crew by establishing an advanced customer help desk as well as product notification and product health reporting systems. • Developed NetSuite-based MRP system for contract-based projects in 2016.

Eugene, Or, Us

Syspro consultant in Supply Chain, ERP, CRM, PDM, and Ecommerce project management, development, and implementation services. Specialist in data conversions, integrations, and custom reporting. Key clients included: Hersheys, Themis Computers, Neutronix, Starwest-Botanicals, Data Distributing, Western Money Systems, and PolymerTech.

Managed network infrastructure, Materials Management and Financial business systems. Major projects included upgrade to Active Directory/Exchange, ERP implementation, disaster recovery and IT help desk systems. Developed over 35 end-user Crystal Reports for Finance, Purchasing, and Sales.

Us

Managed global IT infrastructure and Operational, Supply Chain, and financial systems. Provided strategic and tactical planning and project management. Used Crystal Reports for ad-hoc reporting.

Built organization to 127 employees. Managed e-business Strategy Services, Application Development, and Application Services in B2B, B2C, ERP, CRM, Supply Chain, and portal technologies. Delivered 17 successful client projects. Developed budgets and managed P&L.

San Jose, California, Us

Managed application development including product architecture, module offerings and operational functionality for commercial ERP manufacturer. Designed MS-SQL Database. Developed BOM configurator. Integrated Crystal Reports and FRx into product offering and created over 200 standardized reports.

Washington, D.C., Us

Contracted to manage, develop, and implement Zip +4 Decision Support, Customer Service, Vehicle Fleet Management, and Delivery Savings System to over 31,000 post offices and locations in the United States. Used Crystal Reports for ad hoc management reports.

Managed, architected, designed, and programmed ERP modules including MRP process, PDM, Supply Chain, and standard reporting system. Designed MS-SQL Database. Developed commercial installation system and over 175 inquiries and reports using Crystal Reports.

Managed material planning, purchasing, inventory control, production control, and shipping/receiving for capital equipment packaging manufacturer. Developed DataWarehouse and over 25 end-user reports using Crystal Reports.

Contracted to develop, program, implement, and manage radiation prevention system for PeachBottom nuclear facility. Developed 10 custom project management reports using Crystal Reports.

Managed material control, purchasing, inventory control, and production control for this disk duplicator capital equipment manufacturer.

New York, Us

Managed design, development, and implementation ERP system for Puerto Rico, Taiwan, Hong Kong, Ireland, and Texas facilities for the consumer division. Developed global corporate reporting systems using SQL-Server and Crystal Reports.

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science - Bs, Computer Science