Joe Ed Ongbico Email & Phone Number

Ajman Emirate, United Arab Emirates

Ajman, United Arab Emirates

United Arab Emirates

• Delivered exceptional level of service to each guest by listening to their concernand answering questions.• Receive guest messages and deliver the same to the guest.• Logs wake-up call and performs wakeup call services• Assist in reporting telephone equipment or service complaint and problems.• Update directory information in front office department.• Ensure that amenities for the upcoming and in-house guest are being requestedahead of time and delivered on time.• Keeping records and ensuring that the guest will receive the accurate point fortheir entire stay.• Providing information to guest about room features, property amenities and localarea of interest. Process guest departure latter and deliver it to the guest room.• Responsible for surpassing our guests' expectations from the moment they arrive,following up on their satisfaction during their stay, and ensuring theirexpectations have been met when they depart.• Strong understanding of Marriott standards and how to apply them correctly toguarantee that they are maintained at a high level on a daily basis.• When dealing with guests, staff, and coworkers, maintain a friendly, caring, andpolite demeanor.

Manila, National Capital Region, Philippines

• Answer and manage amounts of inbound and outbound calls inn timely manner• Build sustainable relationships and engage customer by taking the extra mile• Answering patient and customer questions regarding billing and statements.• Responsible for processing customer payments and make payment plans.• Refer unresolved customer grievances to designated departments for furtherinvestigation.• Contact customers in order to respond to inquiries or to notify them of past dueamounts needing to be paid to continue service.• Answer customer questions regarding billing, service problems, products andfeatures.• Handle daily calls with prepared sales talks/scripts in order to generate businessleads and persuade potential customers to purchase our products and services• Gather information, ask questions, clearly explain services and seek serviceopportunities