Joe Eldridge Email & Phone Number

Houston, Texas, US

As a leading IT provider, we cater to the entirety of North America. Our expertise lies in Microsoft 365 and Power Platform, Hubspot CRM, along with a comprehensive range of Dynamics 365 solutions. Our services extend to sophisticated analytics and financial reporting, including proficiency in Business Central and Dynamics GP. We take pride in offering.

https://atilarpharma.com is a 503b compounder based in Houston Texas.

Houston, TX, US

On the Advisory Board with a mission to improve existing certificate programs and create new certificate level programs and Associates degrees that are relevant for today's technology workforce focused on Software Development in the cloud.

Innovative and Creating program where I am an advisory board member to Mentor and coach aspiring computer scientists.

Real Estate Leasing and holding companies

We provide technical leadership as a Service.

Houston, Texas, US

Redmond, Washington, US

I am leading an engineering team for Microsoft Surface. We create and Update software solutions for all flavors of Surface including UEFI firmware and Drivers for various sensors and functionality.

Redmond, Washington, US

• Directly managing up to 17 direct reports (including – Program Managers, Software Design Engineers titles).
• Managing engineering budget of up to $33M per year
• Managing product activation and release and provisioning portfolios, (Codesign, Scan, Anti-malware, PKI)
• Responsible for Creating and maintaining systems and applications for all activation and validation at Microsoft affecting all flagship Microsoft products since 1995 (e.g. Windows, Office, etc.) including Business.
• Creating systems and applications for all activation and validation at Microsoft affecting all flagship Microsoft products since 1995 (e.g. Windows, Office, etc.).
• Implemented Scrum in MSIT Engineering.

Redmond, Washington, US

• Lead Project Manager for Dynamics AX (Microsoft’s industry-leading ERP for medium/large global enterprises).
• Virtually managed 5 international sites (Copenhagen, Denmark; Kiev, Ukraine; Beijing, China; Fargo, ND and Redmond, WA) for all sustaining activities of second highest incoming volume at Microsoft, greater than 200.
• Managed up to 7 direct reports and virtually managed approx. 66 employees.
• Negotiated new vendor relationships resulting in consolidation and savings of over $7M.
• Supported key customers include Assurian (largest cell-phone insurer in U.S.) and Georg Jensen (Danish luxury goods provider) – managed complete support lifecycle.
• Contract negotiation with Vendors and also extensive hiring and managing both dotted line and directs.

Redmond, Washington, US

• Sustaining Engineering Lead Project Manager for Live Meeting.
• Directly managed 8 direct reports (Operations Managers, Developers, Testers and Program managers)
• Live Meeting is used by millions of people globally.
• Ranked number one in turnaround times at Microsoft after taking the team over within 5 months. 15 days for a live service with hard downtime windows
• Live meeting is a hosted service with a service window of once per week.
• Ensured incredible responsiveness: minimized downtime and provided 24x7x365 coverage.

Redmond, Washington, US

• Quick Fix Engineering (QFE Hotfix) Lead PM for BizTalk Server (Microsoft’s middleware enterprise solution used by enterprise-level customers globally).
• Directly managed a virtual team of 300+ people for all sustaining engineering activities supporting three versions of BizTalk Server and 11 different versions of BizTalk Adapters.
• Lead Microsoft Installer (MSI) Developer.
• Built and designed supportability features such as data gathering features such as Watson and SQM.
• Supported key customers include Ford and Banco Itau (South American Bank) – managed complete support lifecycle.
• Piloted and implemented “days to solution” (DTS) and “critical situation management “CRITSIT for premier customers. At start of pilot, average time to fix was approx. 92 days. Improved to 22 days from case reporting to.

Redmond, Washington, US

• Quick Fix Engineering Program Manager for Commerce Server and Content Management Server (now SharePoint).
• Directly managed 6 direct reports (Quickfix Engineers).

Redmond, Washington, US

MCIS, Microsoft Commercial Internet System, Site Server, Commerce Server 2000

Agency Temporary for Microsoft, Wrote scripts and tested Microsoft Commercial Internet System. http://www.microsoft.com/en-us/news/press/1997/mar97/mcispr.aspx

Arlington, VA, US

Developer on the team that created a flight control systems communication protocol for the 777. Also worked on enhancing an engineering platform called STAC.

Trained first level techs on taking Windows 95 support calls. Received escalation calls for networking and communications issues. Wrote troubleshooting documentation and KB articlesliaison between Keane and Microsoft for issues that were determined to be defects.

Bachelor'S Degree, Mechanical Engineering

Diploma, Computer And Information Sciences And Support Services, Aviation Mechanics