Joseph Engelhardt Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario

Responsible for all aspects of day to day operations of one of the largest specialty gaming and hobby stores in Canada. Directly supervised a small team of highly skilled sales associates in order to ensure the effective simultaneous operation of both a brick and mortar store and an ecommerce website that ships across Canada with over 80,000 unique products available to customers.

Toronto

Toronto

Accountable for the operation of concession, beverage and vending locations at MLSE buildings (Air Canada, BMO Field and Ricoh Coliseum) on game daysEnsuring frontline concession staff follow MLSE policiesTraining supervisor new hires at Ricoh Coliseum Assist Ricoh Coliseum management team with variety of tasks

Hamilton, On

Produced a variety of local business content on a daily basis, writing to tight deadlinesPitched a variety of story ideas on a daily basisConducted in person and phone interviews Covered a variety of local topics and issues, including City Hall, development and real estate, education, small businesses and community events, while also providing local context for larger federal and provincial issuesCreated wide network of contacts in Hamilton communityOver 220 bylines published over a 7 month period

Toronto

Oversaw all aspects of daily operations of Attractions and Aquatics departments at Ontario PlaceManaged a team of over 200, including Team Leaders and Area SupervisorsEnsured all staff delivered high level of customer serviceOversaw in depth online and on site training programs to ensure all staff were thoroughly trained in the safe operation of all rides and equipmentManaged paper and electronic records documenting training, attendance and corrective actionProvided ongoing feedback to staff regarding performance and areas of improvementWas part of duty manager rotation that oversaw supervisory staff of Attractions, Admissions and Guest Service departments during operating daysWorked in close conjunction with other park departments, including maintenance, retail, admissions and guest services to ensure effective park operation

Supervisor of Attractions, Cinesphere and Winter Parking Operations

Accelerated Advanced Diploma, Journalism

Ba. Hons, English And Political Science

Activities and Societies: Station Manager, CKRG 89.9 FM Radio Glendon (2006-2009)