• Responsible for managing Customer Service & Helpdesk Tickets• Manages Website development and maintain WordPress websites• Leads Social Media Marketing strategies• Assists in onboarding new customers, ensuring a smooth transition and positive experience.• Maintains CRM systems with accurate and current information.• Regularly communicates with clients to ensure their needs are being met and maintain strong relationships.• Provides support for station alerting system installations as needed in coordination with the Station Alert Project Manager.• Undertakes project management tasks for the Company

Family bike rental shop located in resort town. I assist my family by taking the lead on all print and web marketing as well as social media management. I assist with long range planning, business development and daily operations (when available).

Collaboratively works with executives, stakeholders, project managers, and community end-users to ensure Fire and Life Safety requirements are followed. Completes plan reviews and inspections for new and existing buildings, origin and cause investigations, hazmat response, and special projects/events assistance.MAJOR CONTRIBUTIONS/HIGHLIGHTS OF ACHIEVEMENTS:• Develops relationships with property managers and owners while performing multifamily safety inspections and ensures compliance with city and state codes.• Identifies community needs and desires and uses a consultative approach to provide code compliant solutions for future implementation.• Manages relationships utilizing in person and remote meetings, phone calls, chat/text messaging and email while clearly and concisely documenting all public interactions. • Uses recommended plan review methodology, including developed materials, tools, and approaches to implement national life safety code requirements.• Works within a team environment while independently managing time effectively to ensure highest level of efficiency while completing inspections and investigations.

Responsible for overseeing a large remote team of Content Implementation Coordinators who facilitate the design and development of new and iterative interactive content for multiple modalities. Ensures courses meet 2U’s standards for build and instructional design best practices, collaborating with all course development teams, while strategizing ways to continue to operate as the business has grown.MAJOR CONTRIBUTIONS/HIGHLIGHTS OF ACHIEVEMENTS:• Design, develop, plan, implement, and assess training for cross departmental teams.• Manage and administer department specific aspects of LMS & CMS systems as SME.• Drive team culture around learning, performance, inclusion, and enablement.• Oversee vendor management and confirm unified structure and processes for users.• Partner across Learning Design and Development to resolve escalations.• Develop workflows to meet academic partner requirements and deadlines.

Built, reviewed, and deployed thousands of individual pages and modules of course content which formed the asynchronous backbone of the academic courses in all 2U online graduate degree programs. Partnered with SMEs and other key stakeholders to identify and implement content delivery tools to meet learning needs and development timelines.MAJOR CONTRIBUTIONS/HIGHLIGHTS OF ACHIEVEMENTS:• Uploaded, tested, and maintained content in university specific Moodle LMS systems.• Designed and tested assessment items to ensure functionality and accuracy.• Utilized basic graphic design skills to enhance content in new and iterating courses.• Coordinated specific course level projects with vendors.

Responsible for facilitating intensive leadership development program for young adults that utilized core functions of event planning and student governance to provide real world opportunities for growth. Assisted in the development and facilitation of a rigorous experiential six-month leadership curriculum that was focused on: Servant Leadership, Competences, Communication Skills, Judgement & Decision Making, Tolerance for Adversity & Uncertainty, Self-Awareness, and Vision & Action. MAJOR CONTRIBUTIONS/HIGHLIGHTS OF ACHIEVEMENTS:• Adapted curriculum to meet needs of individual leaders and their desired growth paths.• Managed a leadership and activities budget in excess of $230K.• Developed, designed, and implemented campus wide assessments using Qualtrics.• Facilitated and supported DE&I programs, lectures, and trainings for campus community.

Supported Leadership Development and programatic initiatives of the Director of Campus Activities.

Oversaw all day to day operations. Worked with artist to develop careers and products to better suit desired audiences. Communicated with talent buyers and negotiate contracts. Assisted in social Media Management.

Oversee touring scheduleWork with artist to find opportunities to grow artist career and providing stepping stones for bigger and better opportunities.Manage Social Media

Responsible for navigating prospective students through the graduate admissions process for the University of Southern California Rossier School of Education. Explained admissions requirements for multiple graduate programs and state by state regulations. Managed lead pipeline through multiple cohorts.

Responsible for the development and launch of national brand ambassador program on 19 collegiate campuses.• Assists in the recruitment, training and overall program management. • Distributes weekly performance reports to management team using Salesforce data.• Serves as direct contact for day-to-day operations. • Developed and maintains Ambassador portal using Google sites. • Plans weekly missions to drive lead generation to meet program goals.Oversees events on consortium and at-large campuses to increase brand awareness and drive lead generation.• Fosters relationships with third party vendors who provide collateral and novelty attractions. • Researches unique opportunities on priority campuses to connect with perspective students.• Develops pre and post event reports.

Responsible for the placement of student teachers for observations, site visits, and student teaching in Los Angeles, CA. Oversees the process by which students gain access to schools; collecting and relaying background checks, state credential testing, and medical tests to the schools/districts requiring such documentation. Troubleshoots escalations as needed by working with schools, districts, and/or students to resolve problems. Develops and implements student outreach and communication plans using both telephone and webinar. Aids in the development of new partnerships with public and charter schools.  Continuously receives a Net Promoter score of 60 or above.

Bassist & assisted with song writing.Oversaw business side of band, focusing on marketing, social media management, booking performances.

Project assistant working on Youth Development Programs with multiple non-profit organizations. • Planned and implemented camps & training sessions to all partners in offsite locations around the country. • Served as a point of contact for multiple Native American Boys & Girls Clubs of America. • Maintained communication with Government Offices such as the Office of Juvenile Justice & Delinquency Prevention. • Performed data management using multiple tracking systems. • Researched new grant opportunities. • Developed content for newsletters. • Delivered technical assistance to Police Athletic/Activities Leagues, 4H chapters, and Boys & Girls Clubs of America. • Contacted stake holders about upcoming training/program opportunities.

Activities & Programs Experiences:• Assisted with planning, implementation, and evaluation of large scale campus wide programming and events: Homecoming Week (2,000+ students), Activities Night (3,000+ students), Campus Breakout (3,000+ students), Leadership Awards Banquet (500 students), Jason Mraz Concert (3,000+ students), Maroon 5 Concert (3,000+ students), UD Speaks with Mia Hamm (1900+ students), UD Speaks with Carl Rove and Howard Dean (1900+ students).Student Government Experiences:Served as the Graduate Advisor for the Student Government Association.• Problem solved and brainstormed with executive board members in weekly one-on-one meetings, as needed.• Supervised Elected, Executive and Student Senate weekly meetings.• Advised redevelopment of Student Senate structure to better represent campus constituents.Provided a key role in developing and producing a Leadership Conference for Delaware High School Student Leaders (First State Leadership Conference).• Developed and implemented conference schedule, brochure, catering, and services.• Coordinated with faculty, staff, and administrator lecturers about presentation topics.• Served as the point person for designing and scheduling the conference for 150 Students.Developed and Implemented Student Leadership Retreat• Developed educational sessions and presented to student leaders.• Planned all aspects of retreat including lodging, meals, technology, and conference space.Supervised SGA Programming Director for “ONE” a black and white attire event to raise awareness of poverty 2009 and 2010.• Provided students with accurate information regarding policies and procedures for safe, successful events.New Student Group Experience:Conducted over 120 meetings with potential Registered Student Organizations (RSOs).• Educated new student groups on RSO policies and procedures of the Activities & Programs office.Served as the point person for development of constitutions and general inquiries.

MRAS is an Aerospace company that specializes in construction of thrust reverses for commercial and military aircraft. I serve as the internal functional lead for the company’s supplier portal, Clear Orbit. I am responsible for ensuring that we reach our quota for companies joining on clear orbit.