Joe Reynolds

Joe Reynolds Email and Phone Number

Vice President Customer Experience and Brand Loyalty, Americas & Asia Pacific @ iQor
Joe Reynolds's Location
Fenton, Michigan, United States, United States
Joe Reynolds's Contact Details
About Joe Reynolds

A dynamic business development executive with over 24 years of domestic and international experience and delivering contact center outsourcing and BPO solutions to some of the world’s largest brands.From contact centers, to customer care, to back office, to collections, to driving customer satisfaction, I am committed to delivering profitable client engagements based on building lasting relationships. My hands-on experience includes guiding clients through the process of addressing strategic, operational and technology-based challenges. For me, it’s about supporting informed decisions, communicating results, and measuring performance for my valued clients. Specialties: Certifications include Public Speaking, EDS Corporate Sales Instructor, & EDS Leadership Training. When not working, I love to golf, fish, and flying.

Joe Reynolds's Current Company Details
iQor

Iqor

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Vice President Customer Experience and Brand Loyalty, Americas & Asia Pacific
Joe Reynolds Work Experience Details
  • Iqor
    Vice President Customer Experience, Americas & Asia Pacific
    Iqor Mar 2020 - Present
    Fort Lauderdale, Fl, Us
  • Sitel
    Vice President Travel, Transportation, Retail, Automotive
    Sitel Mar 2016 - Jan 2020
    Miami, Fl, Us
  • Teleperformance Usa
    Vice President Automotive, Travel & Hospitality
    Teleperformance Usa Jan 2012 - Dec 2015
    Paris, Île-De-France, Fr
    Role: Responsible for managing global sales activity within Automotive, Travel & Hospitality, Retail, Financial Services. Services include Customer Care, Consumer Affairs, Customer Experience, Loyalty/Retention Programs, Collections, and other BPO services.
  • Convergys
    Director Sales
    Convergys Nov 2006 - Dec 2011
    Responsible for sales within Automotive, Financial Services, Travel. Services include Customer Care, Collections, Back Office, Customer Satisfaction.
  • Minacs Worldwide
    Vp Sales - U.S.
    Minacs Worldwide Jan 2003 - Nov 2006
    Role: Responsible for $70M in sales revenue managing a twelve person sales/account management team based in Michigan, Wisconsin, and California. Suite of Business Process Outsource offerings included Contact Center Services, Integrated Marketing Services, and Back Office Administration Services.
  • Eds
    Client Sales Executive
    Eds Nov 1988 - Nov 2002
    Role: Responsible for all enterprise product/service sales activities in the automotive retail space for North America. Carried a $75M total contract value quota while selling Managed Services, Dealer Management Systems, Customer Relationship Management Systems to OEM’s that would benefit their Dealer base. Also responsible for managing all partner relationships. Customers included GM, Ford, Saturn, Mitsubishi, American Honda, Suzuki, Renault.Other Assignments/Roles:1) Automotive Sales Executive - Selling technology products to automobile dealers in Maryland, Washington DC, Virginia, Minnesota, and Michigan.2) Corporate Sales Instructor - Teaching EDS Leaders how to sell and grow business through proven sales techniques and relationship building.3) Client Executive, GM Card of Canada - Responsible for managing GM Card partners while bringing on new partners. Spent majority of assignment in Toronto working with partners that included Delta Hotels, Avis, P. Lawson Travel, Stentor Phone Alliance, Toronto Dominion Bank.

Joe Reynolds Skills

Outsourcing Crm Business Development Strategy Bpo Leadership Management Program Management Vendor Management Sales Management Managed Services Team Management Lead Generation Call Centers Selling Professional Services Financial Services Solution Selling Saas Data Center Telecommunications Customer Service

Joe Reynolds Education Details

  • George Mason University
    George Mason University
    Economics
  • George Mason University
    George Mason University

Frequently Asked Questions about Joe Reynolds

What company does Joe Reynolds work for?

Joe Reynolds works for Iqor

What is Joe Reynolds's role at the current company?

Joe Reynolds's current role is Vice President Customer Experience and Brand Loyalty, Americas & Asia Pacific.

What is Joe Reynolds's email address?

Joe Reynolds's email address is jo****@****tel.com

What is Joe Reynolds's direct phone number?

Joe Reynolds's direct phone number is +1.513.723*****

What schools did Joe Reynolds attend?

Joe Reynolds attended George Mason University, George Mason University.

What skills is Joe Reynolds known for?

Joe Reynolds has skills like Outsourcing, Crm, Business Development, Strategy, Bpo, Leadership, Management, Program Management, Vendor Management, Sales Management, Managed Services, Team Management.

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