Joe Farrugia Email and Phone Number

Manage a $MM portfolio of EMC Professional Services for Northeast accounts. Responsibilities include Operational Command, Business Development, Delivery Oversight, and Personnel Management. Ensure that Project Managers manage their projects to completion, while maximizing revenue and related profit margins and, most importantly, ensuring Customer Satisfaction. • Full Financial Management Responsibility via SAP ECC, CPM, MRS, SAP Fieldglass• Work closely with Sales, Customer Service, Partners, Customers and other Technical Support Groups to delivery complex, high risk projects.• Managing the Project Managers who interface with Customers, Vendors and all EMC personnel associated with the efforts.• Monitoring employee job performance and provides coaching, counseling and motivation to maximize employee performance.• Communications and Issues Management• Management of Vendors and related Procurement Processes• Ensuring Project Managers:- deliver to the project plan, and detailed Statements of Work- are coordinating activities across EMC and Partner Resources- report on progress and consumption to customers, management and sales- deliver projects on time, within budget and to the satisfaction of the customer and sales- turn completed efforts over to the Customer and to Customer Service

Drive Implementation efforts >$1M spanning EMC's Product and Service portfolio for 40+ accounts across EMC's Enterprise and Commercial / Mid Markets Portfolios.Lead conversations in support of multiple phases and types of work, including Pre-Sales, Analysis, Design, Installations, Implementation, Upgrades, Health-checks. Data Center Moves, Data Migrations. Support Pre-Sales by contributing towards Estimation, Requirements Gathering, and Solution Design.Mentor and Develop other Delivery Resources.

Alliant Technologies provides a full range of IT services including strategic consulting, enterprise networking, unified communications, data center design, server and desktop virtualization, managed services, cloud computing solutions, support, and infrastructure cabling.At Alliant, I manage the implementation of managed services efforts, while also acting as a combined Functional and Technical Consultant. The role also often includes the definition and documentation of Processes to be followed.Activities include:- leading project kick-off calls - understanding and analyzing client business requirements- providing guidance on configuration options to meet client needs- providing weekly implementation status updates for clients- managing Alliant and 3rd-party resources to support integration of existing services with client implementation efforts- providing clients with guidance for roll out of services within their organization- motivating clients- managing timelines and expectations- tracking and managing issues, actions and dependencies, escalating when necessary- contribute to special projects to ensure successful service launches, improved processes and client retention, growth & satisfaction

Provided Network and Process Design Specialist Services on a tactical short term assessment of technology projects and proposals from a government body.

• Performed a baseline assessment of current ITIL Change Management Practices utilizing standard IT Service Management Forum (ITSMF) Best Practices.• Provided recommendations on specific actions to be taken to improve overall Global Change Management function• Analyzed and reported on Key Change Management Data Observations and trends

• Supported Goldman Sachs Technology Infrastructure - Systems Engineering – Operations Practice Group with their efforts to transform their Global Network & Telecommunications Services and Global Systems Operations teams into a two city Operating Model across New Jersey & Bangalore, India.• Worked with Destination teams to define their Service Catalogue, Worked with Source Teams as they authored Run Books which defined Operational Procedures, Reviewed Run Books with destination teams and worked with Source teams to update until they were accepted. Piloted and Transitioned new Services into Operational Status.

• Led Account Management team for Wholesale post-paid service providers, including Cable, BPL, and other MSOs• Managed Invoicing, Accounts Receivable & Collections efforts and drove related Reporting Requirements• Managed Bresnan Communications account and Implementation effort, Net2Phone’s largest Cable MSO• Launched a packet cable VoIP trial in 5 months enabling Net2Phone to close on a 5 year hosted services agreement• Launched to 74% of homes passed, sold >30K Subscriber Lines, 33% of these new customers, within 1 year• Launched to 99% of homes passed, sold >75K Subscriber Lines, within 2 years of initial launch• Service sold >102K Subscriber Lines (>30% Penetration), within 3 years of initial launch• Other benefits included reduced churn and revenue uplift through the subscription of other products

As a subcontractor to Accenture, provided managerial, development & delivery related services (e.g. Customer Interaction, Business Systems Analyst, Feasibility, Solutions Definition and produced Time & Cost estimates) to the Consumer Unit of AT&T, a Global Telecom provider.

• Led account planning efforts and delivered solutions to several Fortune 500 clients, including: AT&T, Cablevision Systems, BellSouth, Verizon, Guy Carpenter, and United Parcel Service.• Practical program and project management experience in Cable, Media, Communications, and High Technology industries coupled with functional experience in the areas of Sales & Marketing, Ordering, Care, Service, Support, and Billing & Collections. Supplemental experience in the areas of Provisioning, Activation, Installation, Operations and Network Management.• Extensive experience in directing business and technology programs. Roles have included Technology Blueprinting, Project Management Office Lead, Project Lead, Business Process Definition, Business Requirements Gathering, Application Architect, Data Architect, Design, Development, Test Planning & Execution, Deployment Planning & Execution, Post-Implementation Support, and Software Quality Assurance.• Proven track record in establishing long-term client relationships and driving revenue growth. Roles have included: Opportunity Identification & Qualification, Pre-Sales Analysis and Relationship Building, Vendor Alliance Management and Agreement Negotiation, Proposal Delivery, and Close.• Proven ability to effectively operate across a range of organization levels and functions, including business executives, CIO leadership, program delivery managers and solution architects.• Performed several Administrative & Practice Management roles including multi-project accounting, interviewing, recruiting, career mentoring, performance feedback & evaluations, semi-annual reviews and promotion decisions.

VLSI Application Specific Integrated Circuit and a Pulse Compressor Module design. Cooperative educational engineering efforts included hardware circuit design, software simulation to verify hardware functionality and timing requirements, fault grade analysis, and prototype testing. Accepted into General Electric’s Edison Engineering Program.