* Responsible for overall leadership, growth, and direction of restaurant by managing all aspects of business including annual sales growth, managing front line operations and solidifying relationships with guests, team members, and vendors* Manage and coordinate a staff of 30 employees by exemplifying solid leadership and providing clear training and direction on processes, job performance, and helping guests* Provide a structured yet enjoyable work environment. Our team is motivated to work, proven in consistently high attendance rates, low employee turnover, employee feedback, and regular hiring referrals* Display strong guest service, a cornerstone of the business, through connecting with guests, taking initiative to go “above and beyond” for guest satisfaction, and resolving conflicts in an agreeable manner. Has resulted in positive feedback through social media, countless repeat guests, and increased sales* Direct activities of operations to obtain optimum use of equipment, facilities, and personnel. Lead marketing implementation and social media engagement, along with competitive pricing and Limited Time Offers that has lead to double-digit increase in sales every year for store.

* Provide lease agreements; supervise capital improvements, repairs and revisions for residential unit as well as act as the investment evaluator for the company* Produce annual budget for property and assist associates for preparing and presenting tax procedures* Graduated in October, 2012, from the City of Cincinnati Landlord Training Program, which is based on the National Landlord Training Program and sponsored by the United Way

* Hired, trained, evaluated, and monitored performances of all personnel, including office staff, massage therapists, estheticians, and housekeeping and maintenance workers* Developed scheduling program to maximize profitability of operations and assisted in constructing price schedule to increase sales without reducing the number of clients; 2008 Product Sales Leader of the Year* Interacted with customers and hosted public and private events for groups in size between 2 and 200. Responsible for coordinating event details and logistics and ensured top quality service and care was provided; alleviated any problems that may have risen

* Was primarily responsible to serve as the marketing representative for an entrepreneurial business; tasked with maximizing a budget to deliver results within a small business* Ideated and constructed community events and promotions such as "Wrap and Relax” and the philanthropic event, “Breast Cancer Awareness Night” in order to create a positive relationship with the public* Coordinated with various media outlets for the implementation of marketing materials, including press interviews, media buying, etc.

* Developed and led innovative promotions for WKFS-FM, one of Cincinnati’s leading radio stations, significantly contributing to an increase in the station’s listener share from 8.7 to 11.3* Planned and managed all aspects of major station events, including process development, budgets, timelines and team coordination, ensuring client expectations were met or exceeded* Strategically serviced the needs and expectations of two extremely diverse customers, listeners and clients, through the creation and implementation of promotions beneficial to both groups