Owner
Current* Responsible for overall leadership, growth, and direction of restaurant by managing all aspects of business including annual sales growth, managing front line operations and solidifying relationships with guests, team members, and vendors* Manage and coordinate a staff of 30 employees by exemplifying solid leadership and providing clear training and direction on processes, job performance, and helping guests* Provide a structured yet enjoyable work environment. Our team is motivated to work, proven in consistently high attendance rates, low employee turnover, employee feedback, and regular hiring referrals* Display strong guest service, a cornerstone of the business, through connecting with guests, taking initiative to go “above and beyond” for guest satisfaction, and resolving conflicts in an agreeable manner. Has resulted in positive feedback through social media, countless repeat guests, and increased sales* Direct activities of operations to obtain optimum use of equipment, facilities, and personnel. Lead marketing implementation and social media engagement, along with competitive pricing and Limited Time Offers that has lead to double-digit increase in sales every year for store.