Joe Fiely Email & Phone Number

Raleigh, North Carolina

· Designed, implemented, and tested the Automated Benefits Tracking internet application used to capture and analyze cost savings data for the global supply chain team· Designed and developed the EDS Supply Chain Savings Cube, used to report savings initiatives to category leaders and senior management.· Provided recommendations and worked to revise business requirements to meet supply chain targets.· Lead technical integration of the Automated Benefits Tracking tool with HP Global Supply Chain Services, facilitating the sunset of two HP legacy savings tools.· Provided tier 2 technical product support for 800 users· Served as subject matter expert and escalation support for BestRate2Ship, a corporate consolidated shipping and rate shopping intranet application.

· Lead the development for the adaptation of the BestRate2Ship rate shopping and shipping application for EDS Consumer Direct operations in Iowa, Georgia, Ohio, Pennsylvania and Utah.· Performed production and on call support for the direct to consumer customer at several sites.· Designed, implemented and tested system modifications to meet ever-changing client needs in the direct to consumer business line.

· Designed implemented and tested the BestRate2Ship shipping application, designed to provide desktop small package shipping solutions to Client EDS.· Led enhancement efforts of the BestRate2Ship application to meet additional requirements for high volume customers · Designed, implemented and tested the Global Supplier Contract Database application used to capture and report vendor contract information for EDS Global Supply Chain.

· Provided tier 2 technical support for more than 100 users of Infocel, Inc’s suite of mid-range local government applications. · Designed, implemented and tested enhancements to Infocel’s Inc’s product line including: School Administration, Property Tax, Financials and Emergency 911 dispatch products.· Provided presentations of technical solutions and detailed estimates to external customer

· Worked with Department of Medicaid contract monitoring personal to revise and define requirements for mainframe system enhancements to meet the needs of the Commonwealth· Worked with System Engineers to develop business design, test plans, and implementation schedules for Medicaid system enhancements· Lead requirements gathering and business design for the Medicaid Point of Sale, Proactive Drug Utilization Review project.· Researched system discrepancies, often working with technical staff as well as support personal in various areas of the account. Identified the cause and remedy for solutions, presenting findings to the customer

Mba, Management Informaton Systems

Active in the Office of Residence Life as Hall Director, Assistant Hall Director and Resident Advisor

Ma, Business Administration - Finance

Ms, Accounting