Joseph Lewis Email & Phone Number

Buffalo Grove, Illinois, United States

Downers Grove, Illinois, United States

• Continuously improving our services being delivered to the customer.
• Track and manage budgets of multiple projects within the customers book of business assigned under my care.
• Update Global Delivery Portal providing a high-level summation for each project that is assigned to me.
• Lead weekly meetings to provide current project, resources and budgeting statuses to both internal and external stakeholders.
• Review and approve all timecards on a weekly basis ensuring that time entered compared to internal trackers are accurate.
• Drive resource performance expectations outlined by the customer in each scope of work contractually agreed upon.

Downers Grove, Illinois

• Optimized process steps to collect, analyze, review and report revenue thus increasing efficiency gains while decreasing time to task by around 20%
• Side by side collaboration to collect, design and implement program status reporting from collection, analysis and summarization of data.
• Increased invoicing volume and accuracy by 810% by the evaluation, development, and implementation of better practices throughout invoicing life cycle
• Spearhead the testing, process creation, report design, training and deployment phases used to implement new mileage tracking program, creating stronger insights for business decisions
• Assign duties, responsibilities, and spans of authority to project personnel.
• Initiate, review, and approve modifications to project reporting.

Downers Grove

• Complete Management of 70+ remote employees in 13 markets for Central Region
• Manage and maintain statuses of internal GDP site.
• Perform on-site quarterly business reviews with market leadership.
• Quarterly Regional business reviews with customer Leadership
• Create processes for internal revenue report structure
• Generate multiple reports from high level reviews down to site level status.

Chicago, Illinois

Bensenville, IL