I have successfully led and managed multiple projects with customers in relation to datacenter management, infrastructure planning, and cloud migration, saving them millions of dollars in infrastructure costs and improving their application performance and efficiency. I have also integrated ServiceNow with the Turbonomic product with various customers to streamline the ITIL process and infrastructure change automation. I have acted as a subject matter expert and a trusted advisor for my customers, providing them with technical guidance, best practices, and strategic recommendations. I am passionate about delivering value and enabling innovation for my customers with cutting-edge technology and solutions.
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Sr. Professional Services ConsultantRedwood Software Sep 2024 - PresentFrisco, Texas, Us -
Sr Technical Account ManagerIbm Turbonomic May 2023 - Mar 2024• Built and led a team of 5 engineers specializing in Turbonomic orchestration with third-party tools, enhancing knowledge sharing and customer service delivery • Covered a wide range of engagements, including aligning new use-cases to product roadmaps and presenting to executives • Trained customers as well as internal employees on the use of the Turbonomic platform and how to integrate with Service Now, allowing our team to be more effective and efficient • Achieved repeat renewals for a total of $10mil on key healthcare services customer expanding the use of the Turbonomic product increasing our company profits • Gathered and analysed metrics to enhance server and application performance and reliability • Managed multiple project timelines using Clarizen, demonstrating strong organizational skills. • Developed project plans and architectural workflows for customers, including on-premises to Azure cloud migration services, ensuring cost savings and performance optimization • Provided on-prem to Azure cloud planning and migration services to customers allowing them to effectively migrate to the cloud using proper template sizes resulting is cost savings and performance assurance • Provided senior technical sales leadership, building and maintaining post-sales relationships with Fortune 500 customers.
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Techical Account ManagerTurbonomic Aug 2021 - May 2023Armonk, New York, Us• Responsible for building and maintaining post-sales relationships with fortune 500 customers.• Saved millions of dollars in infrastructure costs across multiple fortune 500 customers.• Lead and manage projects with customers in relation to datacenter management, infrastructure planning, and cloud migration• Using AI, setup datacenter infrastructure management automation enabling engineers to add value to their company• Proven capacity planning expert using the Turbonomic product resulting in millions of dollars in savings across multiple customers• Integrated ServiceNow with the Turbonomic product with various customers to streamline the ITIL process and infrastructure change automation• Acted as SME reporting engineer in addition to required job duties• Provided SME vmware professional services to various customers -
Enterprise Services EngineerTurbonomic Mar 2019 - Oct 2021Armonk, New York, Us• Ensure application performance for clients• Workload Automation• Cloud Migration• IT Cost Management• Infrastructure Automation -
Senior Systems EngineerPekin Insurance Sep 2016 - Mar 2019Pekin, Il, UsBrought in Turbonomic and increased VM density by 58% while also providing infrastructure capacity planning and automation which increased overall operation efficiency and reliability.Saved $114,000 in hardware on the first day using Turbonomic and $300,000 over the next three years.Maintain VMware ESXi Virtual Data Center using vSphere (1000+ VMs)Over two years upgrade ESXi from 5.0 to 5.5, 6.0, and 6.5 Maintain & Upgrade Cisco UCS B series blades and C series rack mounted servers Maintain and provision IBM v5000, v7000, V9000 SAN Implement Solarwinds & Dynatrace enterprise monitoring Write and use powershell and PowerCLI scripts Utilize Service Now to resolve ticket escalations Perform change requests in accordance with ITIL processes Assisted with Cisco core switch upgrade Maintain Cisco Catalyst switch network Worked closely with developers and other personnel to setup servers and networks for Guidewire Design and implement RedHat Enterprise Linux 7.x Hadoop cluster with a 3 node ESXi cluster providing SQL data lake Manage and support SSL/TLS certificates and encryption Write shell scripts to streamline monitoring of Linux systems Provide Level 3 and 4 support for all enterprise infrastructure Design, implement, support & maintain Serv-U enterprise SFTP system Implement Direct Connect to AWS through Equinix data center using Cisco ASR routers and Firepower Management Center Use and Support Office 365 environment -
Subcontractor - Data Center System AdministratorNext Level Business Services, Inc. Jul 2015 - Sep 2016Alpharetta, Georgia, Us• Manage VMware ESX/ESXi 5.0/5.1/5.5/6 datacenters• Support 45,000+ ESX/ESXi VMs on 2000+ hosts with nearly 300 clusters• Implement changes from change requests on servers within the various datacenters• Solve incident and service requests for Windows servers• Write PowerShell scripts to streamline and automate work• Support and maintain AD servers• Troubleshoot RAID issues on physical servers• Troubleshoot SAN issues on VMware hosts• Troubleshoot HP and IBM wintel hardware issues• Assist Network support team with issues between VMware servers and networking equipment -
System AdministratorCsc - Computer Sciences Corporation Sep 2014 - Mar 2015Global, Us• Manage server farms using SCCM 2012• Maintain AD and troubleshoot AD issues• Perform windows server updates for over 500 servers across multiple government domains• Resolved numerous Remedy tickets to meet the 99% uptime requirements• Created change control requests to perform server and network changes without downtime• Troubleshoot Dell wintel servers -
Network EngineerGulf South Technology Solutions, Llc. May 2014 - Sep 2014Baton Rouge, Louisiana, Us• Provide IT consulting and engineering to various businesses in Louisiana• Build new Servers for various clients• Resolve AD issues for clients and advise on AD improvements• Manage Hyper-V clusters for various clients• Troubleshoot and resolve RAID issues for clients• Update RAID hardware to improve client server performance• Provide Tier 1, 2 and 3 support to various businesses• Provide network support of Cisco, Dell, HP/3Com and Foritnet devices -
Independant ContractorIt Consultant Self Employed Dec 2013 - Apr 2014
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Systems AdministratorIntegrisource, Inc. Aug 2012 - Dec 2013Tallahassee, Florida, Us• Lead tech on CorpSystem Workpaper Manager software upgrade and migration project• Develop and test virtualization of Albemarle sites using VMware ESXi• Manage 91 VMware Virtual Machines• Assisted with network remediation project• Deploy and configure MS Server 2012 License Server and PKI• Manage corporate MS Windows Update Server• Took over VMware ESXi virtual server management after a key member of the team quit• Write documentation for operations and management of VMware ESXi cluster• Document best practices and build procedures• Create and document repeatable processes for creating and implementing Active Directory GPOs• Manage GPO creation and changes• Help manage and maintain Windows AD• Assist with upgrading 2003 AD to 2008 and resolve replication issues• Audit Active Directory Changes• Maintain wintel IBM servers• Maintain RAID on all physical servers • Manage and Maintain IBM v7000 SANAssisted proof of concept with EMC storage• Manage Hyper-V infrastructure using Microsoft System Center• Lead adviser to IT manager for Implementation of MS Certificate Authority Infrastructure• Analyze performance and reliability issues with primary IBM Notes server and create project proposal for management -
Senior Technical AnalystLogica Feb 2012 - Jun 2012Montreal, Qc, Ca• Advanced architecture design and implementation for 30 remote sites• Designed and tested Fortinet and Cisco network for security remediation• Developed VMware ESX 5 virtualization solution for use in PCD• Created Process Control Domain network drawings and designs for Shell to increase security• Worked with the Shell global team to reduce risk associated with the Stuxnet virus and other threats• Wok within Shell’s strict security policies to remediate and redesign PDC networks on oil platforms• Created RAID 10 design to improve reliability of VMware clusters• Manage HP servers -
Field Service TechnicianNational Oilwell Varco Jun 2011 - Feb 2012Houston, Texas, Us On Call 24/7 to provide quick support to customers Troubleshoot and repair NOV control systems Troubleshoot Siemens Step 7 PLC programs Troubleshoot and perform maintenance on NOV top drives, mud pumps, and BOP systems Performed NOV BOP and Mud Pump system inspections -
Network EngineerOilfield Instrumentation Usa Feb 2011 - Jun 2011 Setup imaging server to enhance and improve PC deployment and maintenance Ensure error free transfer of data from oil rigs to the local server Troubleshoot 802.11 radio transmissions as well as VSAT systems Provide support to the electronic technicians to aid with repairing and troubleshooting Manage Windows AD
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Network AnalystAcadian Ambulance Feb 2007 - Mar 2009Lafayette, La, Us• Provided customer service and support for 3000 users• Maintained servers and network infrastructure• Implemented and maintained MS Windows Update Server• Assisted management of McAfee ePO server, and Good Server• Supported servers, desktops, laptops, cell phones, and all network hardware• Traveled to remote sites to troubleshoot networking issues and replace Cisco routers and related hardware as necessary• Updated Active Directory security policies and maintained AD users and computers• Installed and configured MS Windows Operating Systems up to Vista• Implemented streamlined software configuration process utilizing imaging software• Wired buildings with Ethernet cable and installed network infrastructure• Participated in software test case for custom software written in house and reported defects to programmers -
Network Analyst IiAggreko Nov 2006 - Mar 2007Dumbarton, Gb• Provided Network and User support to 50 locations within the US for 800 users• Interacted with executives, salesmen and users via phone and face to face• Imaged computers using Norton Ghost and shipped them to users• Implemented wireless infrastructure at all 50 remote locations• Configured over 50 wireless routers and APs• Wrote technical guidance and work instructions for contractors to install the wireless infrastructure• Maintained a 100% SLA rate on all tickets handled • Performed pc repairs and acted as PC Technician -
Aviation Machinist MateUnited States Navy Jul 2000 - Jul 2004Washington, Dc, UsWorked as a gas turbine aircraft mechanic. Specialized in Turbo Prop engines, specifiaclly the Allison T-56-A-427, T-56-A-425, and T-56-A-14
Joe F. Education Details
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Remington College LafayetteComputer Networking -
National Oilwell Varco Technical CollegeOilfield Mechanical And Electrical -
Acadiana High SchoolGeneral Studies
Frequently Asked Questions about Joe F.
What company does Joe F. work for?
Joe F. works for Redwood Software
What is Joe F.'s role at the current company?
Joe F.'s current role is Senior Professional Services Consultant.
What schools did Joe F. attend?
Joe F. attended Remington College Lafayette, National Oilwell Varco Technical College, Acadiana High School.
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