Head Of Networks, Voice And Data Centres Apac (Vice President)
Frankfurt Am Main, Hessen, De
Major Projects:• Complete redesign and deployment of entire Tokyo (3 sites) network architecture.• Identified, initiated and implemented a cost-cutting project for all Asia network services after submitting a business case to senior management.• On-site and remote infrastructure upgrades in Shanghai, Beijing, Singapore, and Hong Kong.Functional (business-as-usual) responsibilities and accomplishments:• Managed teams to provide support for data centres in Japan, Asia Pacific networks and voice infrastructure for 250 (in Tokyo) users.• Successfully developed support personnel by pro-actively training, motivating and evaluating staff.• Overhauled local procedures to conform to global policies, enabling Europe-based teams to assist with Asia Pacific support issues as part of on-going improvements in service delivery.• Initiated regular global conference calls for support staff and a weekly meeting for local infrastructure leads to enhance communication across teams.• Refined infrastructure support incident management procedures after co-ordinating technical staff during a major data centre outage.• Developed a new quarterly reporting process that summarised support issues, utilization growth, and KPIs to create transparency for all business units.• Reduced average network incident resolution time from hours to minutes.• Achieved 100% coverage of critical tasks by integrating teams to provide cross-functional support.Other:• Chaired social and volunteer committees for the organization.