Joe Giannetti Email & Phone Number

Denver, Colorado, Us

Joined the senior leadership team of this private equity owned, HR-Tech SaaS company with locations in North American and India. Global leader of the Corporate IT function including core IT systems and operations, enterprise applications, and information security. Brought on during a tumultuous phase of merging four companies into a single operating entity, merging key system, harmonizing processes, improving service levels, and reducing duplicative expense.Co-led a large cross-functional merging of CRM systems into a new greenfield instance which had missed both delivery deadlines and budget targets. With relentless and aggressive efforts to control scope, focus resources, align partners, and improve processes, the projected delivery date and costs we pulled back in significantly. Go live was highly successful with no major impacts. Redesigned IT operational processes to support the first merged ISO/SOC audit process for Employ, including introducing automation capabilities removing 20% of the effort from on/off-boarding manual processes with plans to scale this up to 75% within 12 months. Updated the ITSM platform and system to pilot AI capabilities for self-service.Redesigned IT organization with a focus on streamlining teams, organizing work, and creating an India organization designed to take on IT operations, Automation Development, and Information Security work.

200 Applied Parkway, University Park, Il, Us

Served as member of the senior leadership team for this private equity owned, high-growth global software organization with locations in the US, Canada, UK, Ireland, and India. Global leader of the Corporate IT function with responsibility for enterprise applications (NetSuite, Salesforce, Data Warehouse, BI, internal development, and integrations), infrastructure operations (enterprise systems, network, server, storage, and service desk), and PMO, including 55 FTE across US, Canada, UK, Ireland, and India. I partnered with C-level executives and key stakeholders to define and evaluate requirements to develop business cases for process and technology solutions to drive business outcomes. Accomplishments include the following. Revamped the technology organization to improve our ability to deliver, responsiveness, and overall satisfaction with services. Renegotiated all enterprise agreements driving over 20% real savings and another 25% in cost avoidance. Retired over 400 legacy applications in a shift to SaaS based solutions. Rollout of enterprise-wide solutions around productivity, ITSM, security, and backend CRM/ERP systems. Migration of on-prem enterprise system to the cloud (Office365, Slack, Jira, Confluence, JSM, Zoom Meetings & Voice/UCaaS, Genesys CCaaS, Okta). Practical strategy to migrate on-prem infrastructure to cloud (Azure, GCP, AWS) while controlling expense growth. Key member of AI task force responsible for assessing opportunities to leverage AI to drive business results. Built out the IT playbook for M&A and participated on the team to assess and plan out acquisition and integration of target companies including experience with backoffice (Office365, Google Workspace), cloud (Azure, GCP, AWS), and SaaS products (Salesforce, NetSuite, Atlassian Jira/Confluence, ServiceNow, Zoom, Okta). Continuous focus on driving down IT costs to fund internal improvements and innovation.

Bolingbrook, Il, Us

Overall responsibility for Infrastructure Engineering including management of the network, server, storage, and DBA teams. Joining at a point of strong growth and change, I was tasked with solidifying and rightsizing the infrastructure as well as the engineering teams to support plans to double the number of stores and completely change over the application landscapes supporting this business.Accomplishments at Ulta include the following. Grew the Infrastructure team from 7 employees to over 30 FTE's with a mix of employees and contractors to align with industry standard ratios for resources to technology. Completed a re-architecture of the enterprise infrastructure to maximize the realized value for spending on hardware & software. Supported infrastructure growth of over 80% in less than 3 years. Led the migration of all collaboration solutions (email, IM, personal file sharing, web conferencing) to the cloud leveraging Office365 which reduced support costs by 75% and overall costs by 50%. Created a phased approach to implementing a life-cycle refresh process to maintain currency of Ulta technology assets. Negotiated and secured approval from C-level executives for a number of multi-million dollar contracts and purchases including Ulta's first Microsoft enterprise agreement. Supported the compliance activities for SOX and PCI including rewriting all controls to improve accuracy and relevance.

Deerfield, Il, Us

Overall responsibility for all aspects of Textura's internal IT functions including technology infrastructure and operations, internal business applications, PMO and project management, and interface development. Developed a strategy and roadmap for the rollout of a new infrastructure platform to facilitate the planned growth in the US as well as international markets, reducing the footprint by 80% and decreasing the time to deploy by 50%. Partnered with the Client Services organizations on a contact center strategy, and lead the effort including RFP, solution design, vendor selection and implementation which was underway and on target at the time I departed. Revamped IT budgets and budget process to provide transparency into real IT spending, creating a 3-5 year look ahead budget model allowing the business to accurately forecast IT spending in the future. Lead to successful completion the annual SAS 70/SOC 1/SSAE 16 audit resulting in no deviations.

Chicago, Il, Us

Senior level technology executive responsible for centralized technology shared services including Data Center, Security, Business Continuity, Enterprise Networking and System Engineering, Data Warehousing, Business Intelligence, PeopleSoft Operational Support, Corporate Application Development, and End User Services. Responsible for teams of up to 50 full time resources and overall annual budgets in excess of $20M.Highlighted accomplishments include: Partnered with the business to create and execute a strategy bringing social media tools into the enterprise, evolving end-user equipment including smartphones, tablets, and WiFi access resulting in connectivity any-time, and anywhere. Deployed an enterprise-wide Intranet providing easy access to information and resources used across the business, and which became the foundation for a host of other applications designed to enable the business and drive efficiencies through process automation. Safely embraced and deployed innovative, leading edge technology solutions around virtualization (server, storage, and network), content caching, compression, and cloud services to reduce related operational expenses by nearly 30% while improving performance, capacity, stability and recoverability of key infrastructure components. Improved overall company productivity by delivering on a multi-year collaboration strategy providing end users with a set of rich tools to enable general business and project collaboration. Implemented key processes around change management, incident and problem management to reduce web site downtime associated with shared services by more than 90%, preserving over $3M in annual revenue.Previous roles included Director of Corporate Technology, and Director of Technology Operations for Cars.com.

I was tasked with building a Security and Engineering professional services organization for a small consulting organization looking to expand into new industries and markets. In this role I was success in adding new products and training staff for the new challenges as well as working directly with the sales staff on revenue opportunities.

Senior Architect within the US based data center division of Cable & Wireless which was purchased from Exodus Communications. In this role, I was responsible for working with potential and existing data center customers to gather business & technology requirements, architect, design, implement and manage large scale technology architectures to support high volume e-commerce and online business sites. Architects were responsible for taking business vision and translating it into technology solutions during the fast paced .com era.

Mississauga, On, Ca

I was responsible for building out the infrastructure to support the a top rated B2B web site - plasticsnet.com. The goal was to take a small infrastructure with numerous single points of failure, and evolve it into a robust e-commerce environment capable of supporting the massive planned growth for the company. The infrastructure was grown from a handful of servers and network devices to a fully redundant and secured network stack, load-balanced web tier, clustered application and database tiers, with a backend ERP running JDE OneWorld, which provided a near non-stop computing environment.

Global, Us

Senior Consultant focusing on networking and systems engineering for the Chicago division of CSC Consulting. In this role, I was responsible for working on large scale, long term projects with high profile anchor accounts. The bulk of my industry experience during this time was in the finance and investment sectors with clients such as Bank One (now Chase), Heller Financial, and Van Kampen Funds. Other industries included public utilities and manufacturing.I filled a number of positions during my tenure at CSC including programmer, analyst, systems engineer, network engineer, and project manager. During my years there, I earned a CSC Value Award and was a member of the 2200 club (those consultants with greater than 110% utilization).