Joe Glass Pmp, A-Csm, Kmp, Clp Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

🔹 Promoted through positions of increasing scope and accountability, managing projects, resource planning, and product launches. • Served as Team Lead for the Force.com team, managing Salesforce administrators/developers while coordinating SFDC projects, planning and managing monthly SFDC releases, and working with Business Owners on requirements gathering and development of Sales and Service cloud enhancements and new SFDC applications.• Delivered Sales Cloud enhancements and led a Service Cloud Forms redesign project.• Managed the development of an Agile Project Management Toolkit while overseeing design and delivery of a Guest Supply SFDC CRM application, Salesforce Single Sign-on project, and custom Sales Opportunity Feeder.• Led team in delivering custom applications for Sysco internal use, including business immersion, volunteer, cost tracker, mobile event, and employee recognition programs. • Provided release management and served as Hypercare Lead for SAP releases and go-lives; coordinated SAP quarterly and emergency releases and led Hypercare command center during go-lives.• Managed resource planning for IT projects/operations, including creating a one-stop tracker for all teams to monitor work-in-progress and backlog and to track managed service hours for offshore resources. • Served as Project Manager on multiple projects, including order and inventory management, warehousing, and transportation; improved the percentage of projects delivered on time and assisted in managing the applications portfolio, assigning resources, acquiring metrics, and project reporting.• Led an Order Management Accelerated Project and directing order management segments within a 212 SAP Project; also contributed to a sales and marketing and organizational effectiveness project.• Mentored project coordinators in applications project management and methodology and trained project teams in Agile methodologies; served as IT Training Coordinator for 212 SAP Project.

Houston, Tx

🔹 Served as Project Lead on the payroll application for Continental Airlines, managing the extensive payroll year-end project for six years while directing a benefits interface conversion project for the client. Trained, mentored, and led offshore teams and set up projects for infrastructure projects/program managers in the Enterprise Project Office.• Reduced payroll year-end project effort 30% by streamlining processes and documenting procedures/best practices.• Coordinated new processes and procedures with the Continental payroll and benefits vendor team. • Participated in the CCMI certification initiative by the Houston Solution Centre, achieving a level 3 status.• Reduced turnaround time 50% for ad hoc work requests by introducing a new report writer to the payroll team.• Developed operational processes for the client, significantly reducing implementation time.

Bba, Quantitative Analysis And Management

Master Of Music, Church Music, Minor In Communications