Joe Glass Pmp, A-Csm, Kmp, Clp Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

• 🔹 Promoted through positions of increasing scope and accountability, managing projects, resource planning, and product launches.
• Served as Team Lead for the Force.com team, managing Salesforce administrators/developers while coordinating SFDC projects, planning and managing monthly SFDC releases, and working with Business Owners on requirements.
• Delivered Sales Cloud enhancements and led a Service Cloud Forms redesign project.
• Managed the development of an Agile Project Management Toolkit while overseeing design and delivery of a Guest Supply SFDC CRM application, Salesforce Single Sign-on project, and custom Sales Opportunity Feeder.
• Led team in delivering custom applications for Sysco internal use, including business immersion, volunteer, cost tracker, mobile event, and employee recognition programs.
• Provided release management and served as Hypercare Lead for SAP releases and go-lives; coordinated SAP quarterly and emergency releases and led Hypercare command center during go-lives.

Houston, TX

• 🔹 Served as Project Lead on the payroll application for Continental Airlines, managing the extensive payroll year-end project for six years while directing a benefits interface conversion project for the client..
• Reduced payroll year-end project effort 30% by streamlining processes and documenting procedures/best practices.
• Coordinated new processes and procedures with the Continental payroll and benefits vendor team.
• Participated in the CCMI certification initiative by the Houston Solution Centre, achieving a level 3 status.
• Reduced turnaround time 50% for ad hoc work requests by introducing a new report writer to the payroll team.
• Developed operational processes for the client, significantly reducing implementation time.

Bba, Quantitative Analysis And Management

Master Of Music, Church Music, Minor In Communications