Joe Moss Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Purchase Protection Done RightExtend allows any merchant to offer extended warranties and protection plans as a service, both online and offline, while also providing the merchant's end customers with a vastly improved and modern support experience that eliminates many of the issues customers face today with legacy underwriters.Our system is integrated into leading eCommerce solutions including Shopify, Magento, Salesforce Commerce, BigCommerce, and others so that you can be up and running quickly, with no technical requirements. We also provide custom integrations for larger merchants who have their own eCommerce platform. Our intelligent decision engine uses machine learning to optimize the warranty offer in real-time, thereby improving warranty and cart conversions and generating the most revenue for the merchant. For customers, Extend stores all the details of an individual's product purchase and warranty plan for them, while also assisting throughout the claim process to create a seamless experience from start to finish.www.extend.com

San Francisco, Ca, Us

• Managed full-stack product, design, and development team tasked with driving growth via innovative new products and features for the eSignature market leader• Led design, development, and go-to-market for a DocuSign Payments platform that helped DocuSign customers process over $100 million in less than two years• Introduced first-time-user tutorial system that boosted completion of targeted action by 70% and doubled conversion from trial to paid accounts• Drove market research, conducted competitive / M&A analysis, built business cases and product plans for additional high-growth-potential features

• Led product strategy, design, and development operations for Estate Assist through acquisition by DocuSign (NASDAQ-DOCU) in 2015• Safe by Estate Assist provided our members with an online safe deposit box where they could store critical life information, securely and accessibly in one place. Members could upload key documents like Wills, Birth Certificates, Land Deeds, Tax Returns, Powers of Attorney, Health Care Directives, and letters to loved ones. Members could also store account details and login information for financial accounts, utilities, subscriptions, memberships, etc., along with family information and other important data. Additionally, members could share their Safe securely with Trusted Recipients, and control how much and what information to share with each Recipient. With an intuitive interface and utilizing technology to automate much of the process of populating a Safe, Estate Assist saved members time, gave them peace of mind, and provided security for the future.

London, Gb

• Built and led tiger team tasked with expanding IGT's digital gaming options• Led development of white label gaming system designed to help reward programs reduce loyalty point liabilities and increase brand engagement through embedded, skinned mini-games• Developed prototype of a social gaming arcade consisting of minigames, rewards, badges, and other activities leveraging IGT's slot machine brand assets as well as newly created IP• Created in-game mission system designed to introduce players progressively to new game features and levels while dynamically adjusting to individual player preferences• Designed social Bingo game for IGT

San Francisco, Us

• Served as Head of Product at BringIt leading to acquisition by International Gaming Technology (NYSE-IGT) in 2012• BringIt created a gaming platform which allowed BringIt to sink any type of real or virtual currency through gameplay. BringIt's simple, easy-to-integrate platform increased revenue, retention, and engagement for social and mobile game publishers, corporate brands, and media websites by adding mini-games, challenges, and tournaments. BringIt’s gamification system, complete with social and viral mechanics, increased both the number of users and time spent engaging with the host game or brand in fun, positive ways. BringIt also added direct value to gamers by giving them the opportunity to earn more social currency, play more games, and share their experiences with friends on social networks.

Us

• Member of senior management team at GGL, a leading global network dedicated to video game culture. GGL offered the industry’s leading online competition platform, a social network for gamers, and the best in video game content and coverage.• Managed product planning and development of GGL’s Competition web platform, which enabled users to join and participate in online video game competitions, connect to other gamers, build and manage teams and groups, and create private leagues.• Led development, implementation, and marketing of GGL’s sponsored competition and event products, the company’s largest revenue source every year after their introduction. Doubled revenues for all Competitions and Events product lines year over year for two consecutive years.• Directed operations team responsible for executing GGL Competitions and Events. Managed staffs of up to 30 and annual budgets exceeding $1.5 million.

• Co-founded company to manage World Cyber Games in the U.S. Conducted marketing strategy and implementation for U.S. arm of world’s largest international video game tournament.• Managed WCG’s U.S. tournament brand. Planned and budgeted operational and marketing plans for annual series of tournament events across the country. Directed tournament operations teams of up to 20. Achieved growth from four live events with several hundred participants in 2002 to 14 events, 15,000 participants, and tens of thousands of spectators in 2004.• Coordinated and conducted sales efforts resulting in over $4 million in cash and value-in-kind sponsorship. Managed up to four sales professionals. Developed cross-promotional partnerships including: online advertising partnership with Samsung Electronics reaching over a billion impressions, print and online advertising partnership with Ziff Davis Media, content partnerships with several video game news sites.• Managed annual PR campaigns and acted as U.S. spokesman. Coverage in 2004 reached a total audience of over 850,000,000 (television, radio, print, online).• Responsible for creative design and strategic messaging of marketing materials. Prepared marketing collateral, sales decks, press releases, website content, and email marketing messages. Responsible for WCG’s trade show presence at E3 Expo in 2003 and 2004.

• Co-founded consultancy focused on market entry strategy for new technologies.• Conducted market research and analysis, developed comprehensive marketing strategies, created business plans for several early-stage startups ranging from wireless networking to Internet audio to remote conferencing.

• Identified strategic partnership targets and new business opportunities for online technology marketplace.• Developed, budgeted and executed successful promotional and PR strategies to drive customer acquisition.

• Coordinated operations of large document production projects for antitrust and criminal cases. Hired, trained and managed staffs of up to thirty legal professionals, managed budgets of over one million dollars.

Mba

B.A., Government