Joe Goetschel Email & Phone Number

As the Associate Director, Smartsheet at CrossCountry Consulting, I’m passionate about helping organizations unlock the full potential of Smartsheet to solve complex business challenges. We’re not just here to implement a tool; our mission is to deliver an outstanding client experience, ensuring Smartsheet transforms how you work so you can focus on what truly matters.Our Approach:Expert Consulting: My team of certified Smartsheet consultants takes time to understand your unique needs, designing solutions that streamline workflows and maximize productivity.Customized Solutions: We know that every organization is unique, and our Smartsheet setups reflect that. From building new systems to enhancing existing ones, we tailor solutions that scale with your growth.Seamless Integrations: We like to look at your whole tech stack and help consolidate it into one streamlined platform, maximizing efficiency and reducing costs so you can work faster and smarter. Our expertise in connecting Smartsheet with tools like Salesforce, Jira, and NetSuite—along with custom integrations tailored to your unique needs—ensures a cohesive and efficient software ecosystem.Ongoing Support: Our commitment goes beyond implementation. We offer continuous support to ensure Smartsheet adapts to your evolving business needs.Training and Development: We empower your team through hands-on training, helping them become Smartsheet experts and fully leverage its capabilities.What sets us apart is our focus on your experience. Our goal is simple: to ensure you love Smartsheet as much as we do and that it drives true efficiency, helping you prioritize what’s most important every day.

As the Smartsheet Director at SCS Cloud, I specialize in solving complex business challenges through the innovative use of Smartsheet. Our goal is to help organizations of all sizes and industries transition smoothly to this dynamic, cloud-based work management and collaboration tool. We don't just sell Smartsheet; we provide comprehensive integration services, training, and ongoing support to ensure our clients maximize their investment.Expert Consulting:I lead a team of Smartsheet-certified consultants who are dedicated to understanding your specific business needs. We recommend and implement the best Smartsheet solutions to streamline your workflows and enhance productivity.Custom Solutions:Every business is unique, and so are our solutions. Whether you're starting from scratch or enhancing existing systems, we tailor Smartsheet configurations to fit your exact requirements. Our custom builds are designed to grow with your business, ensuring long-term success.Seamless Integrations:Your business likely relies on various tools and systems. At SCS Cloud, we specialize in integrating Smartsheet with your existing software ecosystem, including Salesforce, Jira, and NetSuite. Our seamless integrations ensure that all your tools work together efficiently.Ongoing Support:Our commitment doesn't end with implementation. We provide continuous support and consultancy to ensure your Smartsheet solution evolves with your business. We're always available to answer questions, offer guidance, and make necessary adjustments.Training and Development:We empower your team with the knowledge and skills needed to leverage Smartsheet to its fullest potential. From initial setup and best practices to advanced workflows and troubleshooting, our training programs are designed to make your team Smartsheet experts.

Buford, Georgia, United States

In my role as IT Applications Manager, I am responsible for overseeing the internal applications that drive Tech Systems. With my unique background as a Technician, Regional Manager, and Installation Manager, I bring a perspective that allows me to understand the needs of all departments within the company. My daily focus is on making everyone's job easier and more efficient by creating new API integrations and streamlining our internal processes. By ensuring all of our applications share the same source of data, we empower our leadership to make quicker, more accurate, and more efficient decisions.One of my key priorities is to push our applications to their limits, leveraging all available features to maximize our outputs and ROI. In this role, I also am responsible for negotiations on new and renewal applications to ensure we get the best rates possible. Training is also a major focus, as I believe that most "problems" are really just opportunities for training and development. As a subject matter expert, I am always available to provide guidance and support to my colleagues. For every challenge that arises, I am committed to finding creative and effective solutions. My goal is to ensure that Tech Systems is always operating at its highest level, and that our applications are a key driver of our success.

Buford, Georgia, United States

As Regional Service Manager, I oversaw 13 states in the US, ensuring our clients received exceptional service and project management. I also took on an additional region - Canada - which required me to revamp the region's functioning to align with our established processes. My team and I worked hard to provide all clients in Canada with the "F.O.C.U.S." (For Our Clients' Ultimate Satisfaction) that we were giving our other clients.Moreover, I am proud to say that during my tenure, I trained two new regional managers in our company. I shared my knowledge and experience to help them navigate their roles and responsibilities more effectively. Together, we worked to achieve the company's goals and maintain our high standards of service.This role has taught me the importance of leadership, communication, and collaboration. I am confident that my contributions have helped the company grow and provide exceptional service to our clients.

Greater Chicago Area / Buford, Georgia

As a Regional Service Manager, I was responsible for overseeing the service and project delivery for 11 states, ensuring that our clients' needs were met and exceeded with the FOCUS principle - "For Our Clients' Ultimate Satisfaction" - driving every action. When my role expanded to include 2 additional states and all projects and forecasting for a total of 13 states, teamwork and efficiency became even more crucial to delivering exceptional service and projects.In this expanded role, I added new responsibilities such as coordinating and participating in all project booking reviews to ensure a smooth sales to operations handoff, meeting regional forecasting for all states, and developing and managing regional forecasting SmartSheets and dashboards to streamline the process and exceed forecasting goals. I also managed project closeout and submittals, delivery tickets of equipment, and billing requests for equipment and projects. Consistent communication and coordination with field personnel and subcontractors were essential to providing accurate updates for leadership and clients.Beyond my job title, I was actively involved in several non-job related activities, including serving on the ESOP committee and leading several initiatives to improve company-wide processes. As a subject matter expert in SmartSheet, Modern SharePoint, Microsoft Teams, Microsoft Stream, and FieldAware, I provided valuable insights and expertise to my colleagues. I even started filming and editing internal hardware training for company-wide training. Additionally, I helped launch our ERP and Service Platform, which significantly streamlined internal processes and improved our overall efficiency.I'm proud to have been part of a team that delivered exceptional service and projects,

Greater Chicago Area

As a Regional Service Manager, I was responsible for all field technicians performing service for our clients in our area and neighboring areas. Our company's FOCUS principle, "For Our Clients' Ultimate Satisfaction," drove our every action. I always pushed my employees to keep growing and not get complacent. I wanted them to be the best they could be, and I didn't want to be just a manager but a leader who would do anything to help them if they needed me.My responsibilities included reviewing and approving timesheets, managing PTO/overtime, and reviewing all service tickets to ensure the information going to the clients was the best it could be. I also managed all inventory in the area and dealt with all escalations related to functionality and response times 24/7, striving to hit 100% of both at all times.One of my key roles was training my team in time management skills to become more efficient in the field, as well as helping them become the best at what we do and understand client expectations. If a technician needed me, I was always available to brainstorm and troubleshoot remotely. Ultimately, I believe that supporting your team and leading them to growth is the most important part of management.

Chicago, Illinois

Here at Tech Systems, as a Service Tech and Project Manager, I was dedicated to meeting all of our clients' security needs. Our company's FOCUS principle, "For Our Clients' Ultimate Satisfaction," drove our every action.I worked closely with clients to identify their specific needs and design customized solutions. Whether it was performing preventive maintenance inspections, optimizing access control and video security systems, or identifying life safety issues and security threats, I made sure that all of our clients' needs were met.As a project manager, I managed all subcontractors in the area and ensured that every project was completed on time, within budget, and to the highest standards. In addition, I provided training on client systems as needed.No matter what the client needed or what the area required to be successful, we always found a way to deliver.

Smartsheetguy.Com

At Smart Sheet Guy, we thrive on crafting customized solutions that drive innovation and improve organizations. We live for solving complex challenges and sparking transformative ideas. Our commitment goes beyond standard fixes. We delve into the unique fabric of your business to unleash its full potential. Partner with us for solutions as unique as your business and embark on a journey to enduring success and transformation.our vision extends beyond the present. We embrace best practices in every solution, ensuring you're prepared for future scaling, even without premium applications. Our strategic approach lays the groundwork for your growth, optimizing your setup for when the time comes to expand. This foresight means less build time later, making your transition to scaling seamless. Discover how we do it — see below for a working diagram illustrating our forward-thinking methodology.

Lockport, Il

As the lead designer for Brumbo Tools Inc., I oversaw all aspects of conceptual digital prototyping, from idea generation to 3D modeling and rendering. Utilizing programs such as SolidWorks and 3dsMAX, I was able to create photo-realistic renderings and detailed markup designs for manufacturing samples and patent applications.In addition to my expertise in digital prototyping, I also led graphic design, photography, and website development efforts for the company. I revamped all header cards for the existing product line in 2012, and currently designing new box designs for new products coming soon to market since 2016. I also oversaw the complete overhaul of the Brumbo Tools website, including product images and website background design, to better reflect the company's branding.Other notable projects I've completed include marketing posters, spec sheets, and promotional flyers. Through my efforts, I was able to help Brumbo Tools Inc. achieve a more professional and polished look, and deliver high-quality products that exceeded customer expectations.

Plainfield, Il

As a freelance designer, I provided design assistance for space planning, implementation, and presentation projects in a wide range of high-end commercial, industrial, and development environments. My expertise in software programs such as AutoCAD, SolidWorks, and 3Ds Max allowed me to create detailed renderings and interactive 3D PDFs that helped clients visualize their projects more clearly. I have worked on projects ranging from shelving racks to end caps for large corporations such as Now Foods, Hillshire, and JVC. By utilizing my skills, I helped sell designs and moved them into the production stages, providing clients with a cutting-edge approach to the bid process.

University Park Il

As a customer-focused professional, I have a proven track record of guiding clients through the entire project lifecycle. From pre-sales consultation to post-sales support, I collaborate with stakeholders to identify requirements, evaluate resources, and develop effective solutions that meet their needs.With extensive experience in design, testing, and implementation, I excel in managing complex projects from conception to completion. I am adept at creating and maintaining detailed documentation to ensure the accuracy and completeness of all deliverables. Additionally, I oversee as-built drawings for each site to ensure consistency and quality.Customer satisfaction is always my top priority. I take pride in building and maintaining long-lasting relationships with my clients, and I follow up with them regularly to ensure their needs are met.Selected Accomplishments:Successfully led a high-stakes installation for the City of Woodinville in Washington, which involved on-the-fly design changes and contractor bailouts. My efforts saved Federal Signal a significant amount of revenue loss.Spearheaded the design, implementation, and optimization of a 70-camera CCTV upgrade project, which had been lingering for three years before my involvement.Facilitated the planning, engineering, and implementation of security surveillance, wireless broadband solutions, and system performance testing.Developed strategic partnerships with key stakeholders and identified new opportunities for growth.Continuously evaluated new processes and applications to improve system functionality and enhance the customer experience.

University Park Il

As a CAD designer, I manufactured detailed components, sub-assemblies, and assemblies for use in state and federal government sectors. I assisted in the preparation of bills of materials (BOMs) and engineering change notices (ECNs) and resolved technical design challenges while also serving as a field service technician. Additionally, I helped plan projects and design approaches while utilizing project management and an integrated approach to create balanced solutions for clients to build their respective brands and relationships.I have hands-on experience in the field, where I helped integrate installs to ensure quality remained a top priority. During installations, I also reviewed the real-life experience with in-house designs and reported any design improvements that were necessary to enhance the product.Specialty software:Autodesk AutoCADAutodesk 3Ds MaxAutodesk RevitAutodesk MayaAdobe BridgeAdobe Acrobat ProAdobe IllustratorAdobe PhotoshopAdobe Premier ProAdobe After EffectsAdobe AuditionSolidWorksSelected accomplishments:Worked in the field on security CCTV, ALPR, and RF network installs nationwide.Coordinated and liaised between production, manufacturing, and purchasing personnel with all necessary documents and inquiries to close new and existing accounts.Demonstrated project management skills to meet target dates and proposed business strategies to improve product line development. Identified barriers to effective business operations and provided solutions.Assessed the buildability, manufacturability, and integration capability of designed components in partnership with project engineers to ensure optimal quality of all deliverables.Created multimedia presentations and graphics for the Proposal Development and Social Media divisions that increased corporate market share and generated incremental revenue streams.Project managed all customer quarterly training and led a training enhancement team.

Westchester, Il

As a product designer, I specialize in transforming initial sketches into photo-realistic renderings using a variety of tools and software, including AutoCAD, SolidWorks, 3Ds Max, and the Adobe CS5.5 Suite. I collaborate closely with clients to understand their product concept, benefits, and functions, and then work to create detailed conceptual drawings that bring their vision to life.As workloads grew, I took on a management role, outsourcing design work to other capable designers. In this capacity, I worked closely with team members to ensure projects were completed to meet quick turnaround deadlines, reviewing and making changes as necessary to ensure quality and accuracy. My project management skills proved essential in coordinating multiple design projects simultaneously, while also ensuring all work adhered to clients' specifications.My drawings have been instrumental in supporting the patent process and securing licensing deals for clients, helping to position their products for success in the marketplace.

3D ModelingArchitectural DrawingsEngineering DrawingsInterior Design LayoutsDetailed Technical SchematicsDocument Conversion and Preservation

Crest Hill

As an experienced technician, I have a diverse skill set in organizing components, performing preventative maintenance on systems, and installing new systems. In addition to these responsibilities, I have also trained staff members on system installation, operation, and documentation for client accounts. When on-site repairs were necessary, I determined the alternate components required for the job, ensuring that systems and networks were up and running as soon as possible. Managing paperwork was also a crucial part of my role, and I was responsible for overseeing inventory control, time sheets, operations management, and all equipment-related repairs and installations.Throughout my career, I have achieved several notable accomplishments. I have successfully troubleshooted equipment-related issues and resolved service issues, leading to increased customer satisfaction. I have also demonstrated project management skills by implementing a new system of tracking errors and changes, and training field service personnel to increase quality standards. Furthermore, I am adept at identifying barriers to effective business operations and providing solutions to ensure smooth functioning of all processes.

Romeoville, Il

As the Manager of a team of 35 field technicians, I was responsible for tracking their performances, processing corporate paperwork, and regulating equipment inventory. I also oversaw all jobs to ensure compliance with FCC regulations and upgraded customers to higher-profit service plans. Effective communication, both oral and written, was a key component of my role, as I built service relationships with customers and improved overall customer satisfaction. My overall knowledge and use of business principles and operations allowed me to troubleshoot equipment-related issues and service issues to resolution. Additionally, I contributed to the overall strategy and direction of the service organization.Selected Accomplishments:• Successfully troubleshooted equipment issues and resolved service issues, which led to increased customer satisfaction. I also deployed total solution advanced home theater installations and custom design work, which enhanced the company's brand image.• Demonstrated my project management skills by increasing competitive advantage through restructuring the installation pricing structure. Additionally, I trained field service personnel to improve multi-departmental communication channels, which improved overall efficiency. I also identified barriers to effective business operations and provided solutions, further enhancing the company's success.

Joilet, Illinois Area

As a Theater Assistant Manager, I led a team of 12 employees to ensure seamless operations and customer satisfaction. I coordinated vendor orders and handled inventory paperwork, streamlining the ordering process for the theater. I also managed theater revenue and was responsible for maintaining accurate daily register balances.In addition to managing daily operations, I operated projectors during and between movie showings, ensuring optimal projection quality. I resolved customer concerns and inquiries promptly to maintain a positive customer experience. I also oversaw the general upkeep and maintenance of the theater grounds, ensuring a clean and inviting environment for customers.