Joe Gomez Email & Phone Number

Sydney, New South Wales, Australia

Analyse and investigate system/process issues reported by internal/external clients and initiate correction of system configuration issues, perform regular data integrity reports and address/fix data issues, provide technical support and mentoring of customer team, provision of essential defined benefit data for the fund annual review and assist in the annual review testing of defined benefit superannuation funds, prepare quarterly actuarial reports and liaising with the actuary, assist the client service manager in the provision of adhoc reports and extracts required by the fund trustee, peer review benefit calculations and perform complex record reconstructions and assist in ad hoc projects and legislative changes implementation.• Prevented incidents through the creation of new data integrity reports and the immediate correction and rectification of system data• Maintained good client relations through the timely and accurate provision of adhoc reports• Contributed to the smooth running of the fund annual review through the timely provision of the required review data• Avoided client/member complaints by immediately actioning issues raised regarding system records

Sydney

System maintenance (including upgrade, testing and liaising with system vendor), analyse and implement system configuration changes, prepare functional specifications, provide technical support and mentoring of administration team, perform annual review of defined benefit superannuation funds including member communications, prepare and reconcile data for end of year communication to superannuation members and pensioners, prepare statutory reports (actuarial and ATO) and key resource on ad hoc projects and legislative changes implementation.

Sydney, Australia

Investigate system related issues and provide solutions, prepare functional specifications, perform user acceptance testing, client website installation and maintenance, provide technical support and mentoring of administration staff and a key resource on superannuation data migration.

Sydney, Australia

Migrate superannuation data from old to new system (Superb) - validate fund designs, create data mapping, formulate user acceptance test plans, reconcile data between the 2 systems, liaise with system configurers and prepare handover documentation. Provide user support – investigate and manage support issues, document procedures and mentoring of administration staff.