Joe Green Email & Phone Number

United States

Pendleton, Oregon

Pendleton Oregon

Pendleton, Or.

Monitored for Severity P1 incidents on Mission Critical systems. Documented incident outage calls and provide the outage information to upper management. Provided metric data and analysis to account management for delivery to clients. Logged, tracked, and followed up on action items which came as a result of P1 outages. Hit daily goals by being very proactive to make sure mission critical applications were active 99% of the time by examining reports for issues and then opening an investigation for resolution before application became inaccessible to external users.

Pendleton, Or.

Monitored multiple chats and read 15 min, 30 min, and 4 hr reports to find and report issues with thousands of applications.Create investigation Phone Bridge and Chat to engage support teams to assist in troubleshooting technical issues with networks or applications. Assist Incident Management with data for investigations using SQL to query database information.Hit daily goals by being very proactive to make sure mission critical applications were active 99% of the time

Milton-Freewater, Or.

Repaired desktops and laptop computersBuilt new customized computer systemsUpgraded operating systems and hardwareSetup Computer systems and NetworksRemoved virus and spyware from computersRepaired ipods, iphones, printers, and touchscreensSold computer systems, parts, and upgrades

Walla Walla, Wa

Assisted over 1000 customers to receive free in home estimates for remodel projects. Top performer for selling online customer leads to contractors for customer remodel projects. Recruited over 100 contractors in areas where customers need estimates for home projects. Managed contractors’ accounts, handled complaints, refunds and billing.

Richland/Kennewick/Pasco, Washington Area

Help customers locate products, services, specialty items, pre-orders, and promotions.Assist customers with purchases, refunds, replacements, and applying promos or gift cards. Change billing addresses, ship addresses, ship methods, passwords, cancel items/add items.Assist customers with Unbox, the download movie service. Troubleshoot any technical issues.

Milton-Freewater, Or

Setup of new DSL modems, troubleshoot connectivity and software issues. Use tools like Dr. DSL and other software to help customers connect to DSLAM and Central Office. Help customer’s setup wireless devices and WEP protection including anti-virus software.Troubleshoot PC issues including Web Browser Configuration.

Computer Science, Technology

Activities and Societies: WWCC Computer Technology Club GPA 3.7 - AAAS Degree

Network Support, Technology

Activities and Societies: WWCC Computer Technology Club GPA 3.7 - AAAS Degree