Joe Gregory Email & Phone Number

Liverpool, Gb

Manchester, England, United Kingdom

As a Senior Enterprise Account Executive at Amazon Business, I lead strategic partnerships with key customers in the UK public sector. Leveraging my deep expertise in procurement processes and eProcurement systems, I develop tailored solutions to help organisations streamline their buying experience and unlock significant cost and time savings.My key responsibilities include:- Owning relationships with senior stakeholders, from department heads to C-suite executives, to truly understand their unique business challenges and procurement needs.- Leading a team to identify industry-specific opportunities, then crafting the optimal Amazon Business approach to best serve our customers.- Driving accurate pipeline forecasting and reporting on customer spend adoption, ensuring we consistently meet and exceed ambitious growth targets.- Advising customers on how to leverage the 100+ features of the Amazon Business platform, empowering them to transform their procurement operations.- Collecting and communicating valuable customer feedback to our internal product, technology, and category management teams, enabling us to innovate on their behalf.- Maintaining a comprehensive knowledge of market trends, cost structures, technical improvements, and the competitive landscape to stay ahead of the curve.Through this consultative, customer-centric approach, I have established myself as a trusted strategic partner, delivering tangible business impact for some of the UK's largest public sector organisations. I'm driven by a passion for using technology to solve complex challenges, and I take pride in our ability to continuously enhance the procurement experience for our customers.

Liverpool, England, United Kingdom

In my role as a People Manager for Amazon 4-Star, I was able to leverage my extensive retail knowledge and experience to design and develop a pioneering store concept unlike anything seen before.Working closely with both field and corporate teams, I gained a deep understanding of customer needs, which allowed me to define a clear vision and roadmap. I collaborated cross-functionally to establish robust business requirements, analyse the competitive landscape, and continuously innovate and simplify, ultimately creating the most effective portfolio of products to support the growth, development and connection of our leaders across the UK.My key responsibilities included:- Aligning and influencing executive stakeholders from product teams, geographic teams, and business leadership to ensure a cohesive strategy.- Establishing streamlined processes to efficiently meet evolving customer needs.- Creating audit mechanisms and driving issue resolution to maintain operational excellence.- Building performance metrics and KPIs to track the success and growth of the business.Through this collaborative, customer-centric approach, I was able to play a pivotal role in shaping the future of the Amazon 4-Star concept. I take great pride in having contributed to the development of this innovative retail experience and empowering our teams to deliver exceptional service to our customers.

Manchester, England, United Kingdom

As a Senior Area Manager, I was responsible for the day-to-day management of a 30,000 sq ft sortation centre. Working in close collaboration with senior leaders, I planned and executed shift operations, proactively escalating any risks or deviations from standard work. In my role as the duty flow manager on my shift, I served as a key advisor on all matters relating to customer fulfilment.My key responsibilities included:- Becoming a subject matter expert in flow management tools and processes, and understanding their interface with fulfilment centre operations.- Conducting deep dive analyses to identify improvement opportunities, then promoting and leading comprehensive action plans across multiple stakeholder groups.- Partnering with diverse stakeholders across various business areas and levels of seniority, communicating complex topics in an accessible manner.- Tracking, communicating, and influencing key performance indices such as customer risk, compliance with flow planning, and site-level KPIs.- Participating in coaching initiatives to share my area expertise with operators and train new PCs as part of their onboarding.Through this multifaceted role, I demonstrated my ability to drive operational excellence, mitigate risks, and empower cross-functional collaboration. I took great pride in my contribution to enhancing the customer fulfilment experience and developing high-performing teams.

United Kingdom

As the Store Estate Launch Manager at Marks & Spencer, I was responsible for executing the company's strategic transformation of its store estate. This involved delivering a wide range of store projects, including new store openings, modernisations, renewals, and closures.Key aspects of my role included:- Driving the successful implementation of M&S's store estate transformation strategy by coordinating cross-functional teams and overseeing all stages of store projects.- Leading the planning, design, and construction phases to ensure new stores, modernisations, and renewals were delivered on time, on budget, and to the highest quality standards.- Managing the closure process for underperforming stores, working closely with stakeholders to minimise disruption and optimise the commercial impact.- Analysing market trends, customer insights, and property data to identify opportunities for strategic store portfolio changes.- Developing strong relationships with property developers, landlords, and local authorities to secure optimal locations and planning approvals.- Implementing robust project management processes, KPIs, and reporting to track progress and continuously improve delivery.- Providing expert guidance and support to regional and store teams to enhance their understanding of the transformation strategy.Through this role, I played a pivotal part in reshaping M&S's physical retail presence to better serve evolving customer needs and drive long-term business growth. My ability to juggle multiple complex projects, navigate stakeholder requirements, and deliver exceptional results earned me a reputation as a trusted, results-driven leader.

Carlisle, United Kingdom

As a Store Manager, I was responsible for leading and overseeing all aspects of day-to-day store operations for a high-performing retail location. In this pivotal role, I was accountable for driving sales, maintaining operational excellence, and delivering an exceptional customer experience.Key responsibilities included:- Managing a team of sales associates, department leads, and support staff to foster a positive, productive, and customer-centric work environment.- Developing and executing strategic plans to achieve sales targets, optimise inventory management, and control costs.- Analysing store performance data, identifying improvement opportunities, and implementing effective action plans.- Ensuring strict compliance with company policies, procedures, and legal/regulatory requirements.- Enhancing the in-store customer journey through proactive merchandising, effective staff scheduling, and impeccable store presentation.- Serving as the public face of the brand, building strong relationships with customers and the local community.- Providing coaching, training, and development support to empower my team and build a pipeline of future leaders.- Collaborating closely with regional and head office teams to share best practices and drive continuous improvement.Through this hands-on, multifaceted role, I honed my skills in operational management, financial acumen, people leadership, and strategic decision-making. I take great pride in my ability to drive measurable business results while cultivating a rewarding, customer-focused work environment.

Carlisle, United Kingdom

Carlisle, United Kingdom

Carlisle, United Kingdom

Carlisle, England

Aughton, England, United Kingdom

Brisbane, Queensland, Australia

Halsall, England, United Kingdom

Aughton, England, United Kingdom

Pgdip, Health Services/Allied Health/Health Sciences, General

Sociology Ba (Hons), Sociology, 2Nd

Access To Higher Education, Social Work

Nvq L3, Food Preperation And Cookery

Education record