The #1 enterprise experience platform for mission-critical insights and action.Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.

Strategy, experience and new business leader at digital innovation agency supporting brands through digital transformation. My work spanned B2B, B2C, and digital marketing. Clients included Mack Trucks, Spectrum Enterprise, Caterpillar, The University of Chicago, et al.

Led all brand marketing, product marketing, public relations, marketing technology and customer research for leading digital health startup (backed by Kaiser Permanente Ventures, Khosla Ventures, Kapor Capital, et al.). Ginger is now Headspace Health, valued at $3B USD.

Developed digital engagement strategies and integrated marketing and communications campaigns. Clients included Google, Harley-Davidson, et al.

Led development of content and digital strategies in advertising, thought leadership, sales enablement, enterprise websites, social media and corporate communications. Clients included IBM, P&G, GE Healthcare, Harley-Davidson, Cole Haan, USAA, Thomson Reuters, Sea Ray, et al.

Created content and distribution strategies in advertising, marketing communications, experiential and direct marketing. Clients included Harley-Davidson, Converse, IBM, et al.

Researched, designed and implemented SEO strategy for startup e-commerce website.

Pitched, composed and edited articles for innovative community-supported newspaper.