Joe Gutridge Email & Phone Number

Maryland Heights, Mo, Us

Review sales order, meet with clients to establish relationship and work through the full onboarding process.Set up the LMS and custom content when required in SCORM or AICC format. Set up any integrations (hris/sso)Ensure successful launch and successful onboarding.

• Proven ability to train clients and internal employees on any system related item. • Interact with internal departments such as Client Services, Sales, and Development to help coordinate the release of new and updated content• Train and assist our clients by helping them to create/deliver an effective, engaging, and unique content.• Development of eLearning courseware• Assist clients via web-chat• Troubleshoot\​Advanced Troubleshooting Clients Courses including: Scoring, Bookmarking, Completion, 404 errors, Reporting Errors with Question level reporting, Manage custom variables, Troubleshoot Learning Management Systems when applies to custom content, Import, Assignments, Database querying• Ability to troubleshoot, diagnose, and resolve any support needs beyond expectations• Build and maintain excellent relationships with clients.• Increase productivity by streamlining the building process of company’s Streaming Video Library Product• Participate in special computer seminars and projects when applicable• Make customer service a top priority

House Springs

• Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired• Translate information to the appropriate codes• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes• Perform emergency medical dispatch and crisis intervention services• Ask vital questions and provide pre-arrival instructions for emergency medical calls• Monitor and operate a radio console and computer equipment• Receive and respond to a variety of emergency and non-emergency services and complaints• Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies• Dispatch and coordinate the responses of public safety agencies• Identify appropriate number and type of equipment or apparatus to dispatch• Enters and modifies information into local, state and national computer databases• Monitor and respond to a variety of technical systems and alarms

House Springs

• Responds to customer questions concerning products, resolves a variety of customer service issues, and processes sales transactions.• Responds to inquiries and assists customers with the sale of products over the telephone.• Bids and prices incoming product and plant material.• Assists with the unloading of trucks.• Assists with inventory spot counts and all forms of inventory control.

St Charles

• Maintain current knowledge of the contract and explain its provisions accurately to borrowers• Maintain current knowledge of compliance requirements and apply knowledge appropriately to protect the borrower and the company in daily collections activity• Engage with the borrower in a problem-solving effort, skillfully addressing any objections raised to repayment• Solicit borrower income and expense information in order to accurately identify eligibility for various loan repayment programs• Accurately and objectively inform the borrower of all repayment options• Ensure all necessary paperwork is completed and returned by the borrower• Monitor payments made by borrowers in order to minimize the number of delinquent accounts.• Properly and timely document the appropriate computer-based record with details of all transactions• Maintain dialog with supervisor to determine when accounts are uncollectible and to take the appropriate action• Actively assist new hires in integrating into the work group and becoming quickly productive

Arnold, Mo

• Completes store operational requirements by scheduling and assigning employees; following up on work results.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Ensures availability of merchandise and services by approving contracts; maintaining inventories.• Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

Greater St. Louis Area

• Provides assistance to customers in the selection and purchase of wireless telecommunications products and services.• Obtains or receives merchandise, totals bill, accepts payment, and makes change for customers.• Answers customer questions and resolves customer service issues relating to phone bills, equipment, products and services.• Maintains store and merchandise in proper condition

Education record

Associate'S Degree