Joe Hayden Email & Phone Number

Scottsdale, Arizona, US

Austin, Texas, US

• To address immediate business needs I created the Business Response Team from the ground up to relieve the Product Engineering team who was inundated with requests for one-off services, defect fixes, and custom.
• Creating a separate high performance team of senior software Engineers to address issues critical to business success.
• Removing obstacles that interfered with the product development team allowing releases to be delivered on schedule and within budget.
• Creating a critical case escalation path prioritized by revenue generation, customer satisfaction, and strategic objectives.
• Made possible new revenue opportunities up to $5M.With this SWAT team in place productivity skyrocketed. Not only were the product developers able to deliver on commitments without distractions but the new Business.

Austin, Texas, US

• Faced with accelerated growth beyond expectations and a general belief that our core architecture could not support our customer base without a complete application rewrite, I overcame this challenge and built a.
• Collecting factual performance data through extensive software and hardware profiling of all systems, analyzing results, and building a plan to address the most relevant issues.
• Optimizing stored procedures and business logic to meet current and future usage requirements. Reducing repetitive calls and eliminating session state inefficiencies.
• Re-architecting the underlying network, servers, and storage array.By building on the existing product and code base, I saved the company millions of dollars and provided a solution meeting the needs of a growing.

Austin, Texas, US

• Our legacy product did not include standard interfaces for monitoring performance or other critical data points necessary to understand real-time performance. As we grew this became more of a problem so I built a.
• Designed an application to monitor the production website with easy to interpret UI showing all critical parameters on a single screen.
• Built an application in.NET and deployed to public facing monitors easily visible to all stakeholders.
• Added performance counters, gauges, and other critical data points to show real-time performance and usage characteristics.
• Included real-time analysis and alert triggers that made issues stand out and send text or emails to stakeholders.This system allowed for predicting failures and more time to fix issues before a problem appeared could.

Austin, Texas, US

• When our co-location facility suddenly failed to meet their SLA for our cloud-based product, I quickly identified the root cause and took immediate action to permanently correct the problem. This was a business.
• Analyzing logs and performance data to determine the root cause which I identified as a deficiency in the co-location network; specifically their data bandwidth monitoring was inaccurate and could not scale to meet our.
• Evaluating the co-location to determine what changed and why they were unable to detect and correct the problem without my assistance. This was isolated to a recent leadership change affecting their technical.
• Selecting a new data center, architecting a new hardware and stack solution, and moving the entire product over a 3 day holiday weekend.These proved to be correct decisions and our cloud-based product has been running.

Austin, Texas, US

• Our corporate network was suffering due to aged equipment and the inability to scale with adding employees, increased server demand, increased storage requirements, and increased bandwidth necessary to move large.
• Consolidated services and negotiated a contract with a new ISP and communications provider increasing bandwidth by 100% to 500Mbps and reducing costs by a true 20%.
• Added redundancy to all systems preventing any single point of failure.
• Virtualized most server environments decreasing hardware requirements and increasing server management efficiency.
• Added Enterprise level NOC monitoring and alerting to identify and address issues.This resulted in a profound increase in network performance and reliability while reducing overall maintenance and service costs. We.

Austin, Texas, US

Product quality was poor as a direct result of having a non-functional, poorly selected testing team that were neither experienced or qualified to perform software testing.- Reduced team size from ~40 people to the 10 best testers- Built a new team of qualified software engineering testers- Put in processes for measuring and tracking product quality.

Austin, Texas, US

Responsible for all technical departments and activities of the company. Manage the Software Development Team, Quality Assurance Team, Technical Support Team, and Information Systems Department. Work with Marketing to define product requirements and write product specification documents. Manage the Software Development team in the design, implementation.

US

Managed several large software projects including "CodeWarrior for Macintosh” and “CodeWarrior for Windows". Managed a team of direct reports as well as cross-functional team management including Engineering, Quality Assurance, Marketing, and Sales representatives.Managed the definition and successful deployment of software development tools targeting.

Bs, Computer Science

Bs Computer Science, Computer Science