Manage the day-to-day service delivery of defined IT services provided by both internal and external service providers. Responsible for ensuring that service delivery is optimized to provide the maximum value to customers and increased predictability.· Led local business unit in adoption of new managed service contract with major support vendor by providing recommendations for services to consume based on asset operational data, provided training on the new contract, services and new technologies to support contract execution resulting in potential $47M savings during life of contract.· Led local business in project to strategical optimize new managed service contract and reduce costs by reviewing criticality of assets, available services and asset operational data resulting in additional savings of ~$500K per year and ~$2M over life of contract.· Pseudo team lead for several service managers aligning them to delivery of service management vision resulting in training curriculum and consistent support across local business unit.• Guide complete spectrum of IT service delivery provided by both internal and external parties while actively supporting Salesforce Effectiveness IT team.• Augmented samples program to capture $2M+ in administrative savings while also increase reach to an additional ~2,000 healthcare professionals.• Provide consultative guidance during development and transition of key assets, approve requirements regarding error handling and notification, and extensively contribute to development and execution of support transition plan.• Chosen as writer and steward of Lilly USA Customer and Data Enablement (LUSA CODE) team’s asset transition process to optimize planning, development (automation), and delivery of resilient assets.• Owned maturity assessment of LUSA CODE’s use of DevSecOps tools, security services, application services, and infrastructure technologies.• Championed capacity planning to improve use of support dollars from 50% to 100%

Drives the ServiceNow data workflow, integration, and automation fulfillment strategy. This includes both strategic initiatives as well as oversight of ServiceNow operational activities & development related to the approved strategy. • Orchestrated SaaS technology data workflow, integration, and automation fulfillment strategy while partnering with peers to design solutions and provide excellent direction to outsourced support staff.• Integrated two new HCM platforms which input user data into ServiceNow while re-designing original integration tool. • Facilitated design sessions to evaluate available integration technologies, determine technical and process impact to ServiceNow, and explore updates to design documentation.• Coordinated and directed architectural design of integration sources, technologies, and processes required to interface with re-designed CMDB (configuration management database).• Conceived and developed artifacts depicting current integration architecture with anticipated transformation following project completion. • Interviewed stakeholders, analyzed data, and incorporated key findings into practical and budget-compliant strategy.

Provide solutions (technical and procedural), product stewardship, and strategic technical direction for the new generation and foundational Information Integration (II) platform technologies. Accountable for delivering a quality service globally, applying deep technical knowledge to delivering on internal programs that enhance the service capabilities, understanding the portfolio of services offered, and working with a diverse set of business partners to design and apply these services/technologies to support solutions that meet business needs.• Championed technical and procedural solutions, product stewardship, and strategic technical direction for new generation and foundational Information Integration (II) platform technologies. • Aligned corporate productivity goal and with IT Service Management Office guidance, and transitioned vendor support team to self-managed team providing additional capacity for Lilly resources.• Leveraged Lean Six Sigma strategies to lead team in delivering 19 recommendations and problem solutions, crucial to delivering a quality service globally.• Shepherded cross-functional team throughout lifecycle management for data movement technologies including regulatory requirements for adverse events reporting. • Guided support team in handling service requests, change request, problems and resolving incidents related to services.• Identified three recurring incident types and created solutions to reduce support hours by 5% per quarter.• Optimized and streamlined support documentation by reducing number by 50% and content reduction by 33% resulting in reduced overhead time associated with unnecessary documents and content• Lowered redundant data movement configurations by reusing connections and continuing retirement efforts to decrease support costs by 1.5% from previous year and 4.5% from previous two years.• Increased diversity and inclusion enterprise-wide as department’s D&I ambassador

IT liaison to the Global Regulatory Affairs areas on matters of operational support for production systems. Drive the transition of new applications into operational support, manage application change & release processes, coordinate application retirement, and interface with external service provider to ensure delivery of IT services for systems in production support • Directly supported production operations within Global Regulatory Affairs unit including application transitions, changes and releases, process improvements, upgrades, and stakeholder relations.• Slashed manual work required by submission team by introducing enhanced electronic drug application method. • Delivered state-of-the-art solutions which archived regulatory correspondence and transitioned critical applications to new infrastructure, resulting in nearly 100% availability.

Provide expertise in design, development and implementation of data translation and movement processes and procedures. Responsible for developing, modifying and testing translation scripts. Write and test UNIX shell scripts (sftp, PGP, scp, MQ series) to process inbound/outbound data (EDI, XML, application). Deliver quality analysis for other team members. Configure and maintain AS2 and AS3 external partners utilizing AS2 communication. Provide on-call support for translation and data movement software. Worked on cross-functional and worldwide teams to design, code and implement integrating third party logistic partner into SAP distribution and purchasing. Developed/tested map to translate EDI standard EDIFACT inbound invoice to SAP order. Developed/tested inbound receipt map. Provided QA analysis for EDIFACT outbound advance ship notice and invoice.Provided production support for third party logistic integration project. Troubleshooter for data problems for both inbound and outbound data. Modified all maps associated with project as requested by business to accommodate for changes in business processes.

• As subject matter expert for AS2 application, troubleshot issues, defined application requirements, and provided comprehensive expertise to business and technical users on data translation (EDI, XML, application) and movement processes (sftp, AS2/AS3, PGP, scp, MQ series) and procedures. • Methodically led series of improvements to achieve SLAs and bolster work quality. • Coded Perl/shell scripts to efficiently process inbound/outbound data. • Skillfully configured and maintained AS2 and AS3 external partners via AS2 application. • Collaboratively devised plan to migrate UNIX servers to Linux, upgraded AS2 software, lead testing efforts, and delegated tasks to team members.• Steered analysis, testing, and QA functions during outsourcing project of EDI to 3rd party. • Instrumental in design, coding, and flawless integration of 3rd party logistic partner into SAP distribution and purchasing system.

• Worked on team to bring online a major customer as the company’s first EDIINT partner. Responsible for communication between partner and Solo Cup. Gathered partner’s requirements. Published technical documentation outlining design of EDI specifications, system and unit testing and implementation plan. Coded necessary scripts and performed other tasks as needed.• Worked on team to outsource company’s logistics responsibilities. Responsible for coordinating partnership between new provider and Solo’s EDI. Revised and new EDI documents were required. Created templates for new documents and made necessary changes to revised ones. Created various maps and scripts to translated and process inbound/outbound data.• Worked on team to convert IBM Mainframe EDI processes to HP/UNIX client server. Performed data comparisons, made necessary changes to Gentran: Mentor maps to ensure accurate translation of EDI data.