Strategic Leadership Participation: Act as a key member of the executive leadership team, orchestrating and successfully executing the company's strategy to achieve financial and operational objectives.Leadership Meetings & Reporting: Regularly attend leadership meetings, providing comprehensive reports on the service and support departments, thereby maintaining transparency and alignment with organizational goals.IT Procedures & Enterprise-Wide Changes: Establish and implement robust IT procedures, encompassing voice, data, and the support of all enterprise-wide software solutions, including the administration of timekeeping systems.Operational Excellence & Profitability: Ensure the operational efficiency, effectiveness, and excellence of all support departments, leading to sustained profitability and alignment with company standards.Efficiency & Compliance Management: Establish and implement streamlined operational processes to continually enhance efficiency and compliance, including the integration of services such as background checks, Work Opportunity Tax Credit (WOTC), and employee engagement initiatives.Vendor Relationship Management: Assume responsibility for managing IT vendor relationships, fostering collaboration and alignment with organizational needs and standards.Business Planning & Execution: Craft departmental business plans that are congruent with the company's overall business strategy, and direct their successful execution to contribute to the realization of organizational objectives.

Consult executives and leadership to develop customer success methodologies and optimize customer talent and software life-cycles. Streamline operations, processes, and procedures to ensure productivity and efficiency. Gather analytics to develop actionable insights and key performance indicators. Created pipeline of talent to supplement customer implementation requirements.

Successfully implemented multiple apps and workflows aimed at connecting people and work.Increased customer adoption and utilization of mobile app by 25% within the first 6 monthsCollaborated with major account customer creating a custom workflow and provide flexible scheduling, time submittal and approval processes within our mobile app.Architect ed and implemented workforce engagement strategy increasing employee retention 40%.Created and implemented disaster relief on-boarding process that resulted in the ability to onboard 1000+ applicants within 6 hours from impacted disaster zones.Developed, implemented, and led recruitment strategy, common language and metrics for 600+geographically dispersed locations.Increased online Talent Acquisition to 100% through strategy execution, language standardization, andtool establishment.Automated the application screening and on boarding process leveraging Kenexa BrassRing, TalentSuite.

Led change management implementation following acquisition of Spherion Corp; coordinated efforts to bring all field offices under one leadership and practice while reducing disruptions and impact. Spearheaded the analysis and requirements gathering efforts for field offices prior to integrating Bullhorn to PeopleSoft; designed and defined integration processes and strategies to ensure success. Engaged with executives and professionals from each office to verify all business areas were represented while mitigating sales and revenue impacts. Owned change management efforts in support of business transformation, completing organizational objectives, and aligning goals with vision/mission.

Successfully integrated the acquisition of Tatum into the Spherion family of brands.Responsible for integrating and developing Sales Executives for 22 offices. Increasingly leveraged CRM and implemented sales activity metrics and management that resulted in year over year sales growth. Continued with strategic hiring boot camps for new sales associates. leadership. Maintained continued performance over a year and was recognized at Performance Forum.

Successfully integrated the acquisition of Todays Office Professionals into the Mergis Group.Put the science into the art of recruiting into a 300M direct hire business unit, which increased revenue, reduced costs and created a sustainable and repeatable practice.Responsible for growing and developing Recruiting metrics and teams for 15 offices. Increasingly leveraged CRM and implemented activity metrics and management that resulted in year over year sales growth. Implemented strategic hiring boot camps for new sales associates. Attended the Performance Forum for outstanding sales.

During this period I held several positions within Spherion, starting as an IT business consultant where I assisted in the integration of multiple business units into “One Spherion“. Full Desk Recruitment, Project management of PeopleSoft staffing front and back office to various lines of business, managed the corporate shared services analysis, and improvement initiatives and worked in field operations as a chief of staff for field leadership.

Project managed the requirements gathering, design, testing and implementation of a complete front office to back office Peoplesoft ERP implementation to 100 professional and technical offices.

Implemented various recruiting systems to Operating Units within the organization Played a key role in combining 2 diverse businesses into one streamlined and profitable operation.