Joe 'Jose' Hernandez Email & Phone Number

Human Capital Growth/Paycom Service Department Affordable Care Act (ACA) focusSME regarding ACA regulations, tracking, reporting, and setupInternal tracking, reporting, and analysisSubject TrainingProcess Improvement

Affordable Care Act compliance audits.Subject Matter Expert (SME) for internal customers regarding ACA setup, compliance, reporting, and troubleshooting.

Research process concerns or escalation issues regarding provisioning, service orders,performing gap analysis, and determining appropriate corrective action necessary, documentingfindings.Customer advocateHigh-level escalations

KPI AuditingContinuing Education and Training ClassesCustom Reporting (KPI Deliverables)

Responsible for compiling internal, and external, client data to create a variety of custom reports. Data analysis to ensure customer goals are attained.

Initiate client escalations as needed.Providing end-to-end voice services support for assigned companies/corporations.Project development, management, and delivery based on customer requirements.

Project development, management, and delivery based on customer requirements.Tracking, escalating, and completion scheduling for deliverables requested from client base.Providing end-to-end voice services support for assigned companies/corporations.

While completing degree program - Manage and maintain computer lab of twenty workstations using Microsoft Active Directory.Direct and oversee student workers and volunteers.Create and maintain center intranet and internet utilizing HTML coding and Microsoft FrontPage.Provide technical assistance to faculty/staff/students. Responsible for program installs, along with training and documentation for users.

Through user interface, develops a detailed functional design and obtains user concurrence.Performs workload analyses and capacity planning to evaluate effect of new or changed systems on functional area and on computer performance.Translates functional design into program specifications, logical and physical diagrams, design language or other vehicles for communication with technical and non-technical personnel.Codes more complex programs, generates program test data, tests and debugs programs utilizing Tandem/TAL programming and SQL coding.