TEKsystems is a premier technology staffing and services company and is best known for their ability to help businesses implement their technology, whether it’s simply providing an individual or the assumption of responsibility for a discrete project. Part of Allegis Group® Inc., the 6th largest staffing company in the world, TEKsystems has grown to become a multibillion-dollar company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications. TEKsystems’ core ability to deploy high-caliber IT and communications expertise across a full portfolio of service offerings including Staffing Services, Global Services, Workforce Management Services, and IT Services is unequaled.TEKsystems' is located in over 100 offices throughout the United States, Canada, and Europe, and includes more than 20,000 IT and communications professionals supporting over 3,000 clients worldwide. Visit TEKsystems at www.teksystems.comThe types of people and positions include:- IT Management Positions:Project Manager, Program Manager, IT Manager, Operations Manager, Test Manager, Head of Operations, Head of IT, Software Development Manager, Network Manager, Network Consultant, Infrastructure Manager, Applications Manager, Business Analyst- IT Communications: Communications specialists, VoIP, Cabling, Security & Alarm, CCTV, Field Technicians, Wireless, Infrastructure Analyst, Network Engineer, Network Security Analyst, Server Analyst, Server Engineer, Microsoft Consultant, Technial Architect, Systems Engineer, UNIX Systems Administrator, Systems Admin, System Support, First Line Support, Second Line Support, 3rd Line Support, Helpdesk, Service Desk Analyst, Data Analyst, Deployment Engineer, Rollout Engineer, Field Engineer, Desktop Support

CONNEXION POINT ⎯ Salt Lake City, UT Seasonal 10/2018 – 12/2018Healthcare Communications Agent● Provided call center customer service and support for Aetna / CVS customers needing assistance with benefit renewals and coverage questions● Worked towards Utah Insurance Agent State Certification

Contacted leads and individuals on potential business opportunity while providing extensive technical product knowledge to facilitate an educated purchase experience. Individual transaction size and scope varied greatly from a few workstations to enterprise entities such as Fox, requiring an individualized approach tailored to the specific needs of the client. ● Closed 50K in revenue with Fox for software covering 50 servers with opportunity of expansion to 500+ servers in the environment ● Established and maintained long term customer relationships that resulted in additional sales opportunities through word of mouth and reduced overhead costs associated with managing these accounts● Consistently met and exceeded sales quotas while successfully onboarding automated lead generation toolset● Set a track record for highest closed business and highest % of exceeded quota during tenure● Transitioned from FTE to Contract Sales role in Winter of 2017

Developed and implemented standard process and procedure for establishing the SMB Renewals Program for Sophos. Directly responsible for all software maintenance and license renewals. ● Established strong working relationships with cross-functional management teams and leadership at all levels in the implementation of communication protocols that supported greater collaboration and increased efficiency in operations● Present at monthly team meetings to facilitate communication and implement procedures for the sales process● Liaison to high value customers to better handle referrals and resolve crisis situations resulting in an increase of closed deals with higher risk customers● Consistently improved upon monthly sales quotas in my Channel, which included all states west of Colorado and all of Canada, with the business revenue as follows:○ October (2015) = $313,008.82○ November (2015) = $389,037.27○ December (2015) = $499,680.80

Served as a point of contact for call center metrics and reporting. Collaborated with Site Manager and other managers in case-by-case scenarios to resolve staffing related issues. Monitored call volumes and re-assigned/re-skilled agents to adjust for varying call volumes across multiple queues. Call center operated with 700 to 900 employees and supported domestic customers across the United States. ● Managed the scheduling operation for 500+ call center employees in multiple specialized groups● Responsible for compiling operational data for reporting call center efficiency and productivity to senior leadership in direct support of continuous improvement efforts● Mentored individual team members in setting and executing on performance goals, conflict resolution, and personal career growth● Responsible for resolution of service escalations for preferred clients

Addressed enterprise level technical support issues for corporate and government clients with 30,000+ systems. Correctly diagnosed and distributed parts to locations all over the world. Provided exemplary customer service to direct customers of Dell products. ● Received service award and promotion after 9 months employment● Diagnosed and provided hardware and software solutions for large enterprise environments● Completed Microsoft Certified Professional certification

Reviewed thousands of court documents for accuracy, technical merit, formatting, and overall content. Created and updated maps. Managed databases and hard copy file systems. Provided training to various field office personnel and new hires. Enforced, and upheld federal regulations in accordance with state and federal laws. ● Served as point of contact for dispute resolution between private individuals and government employees ● Managed several long-term projects that were instrumental in obtaining national recognition of the team for units of work accomplished● Designed and managed databases unique to Water Rights team using MS Word, Excel, Access, and Arc Map ● Received Star Award for excellence in work performance